IT Service Desk request

Angie Cape made this Freedom of Information request to Napier University

Napier University did not have the information requested.

From: Angie Cape

2 February 2012

Dear Napier University,

This is a new Freedom of Information request, please pass this onto
the person who conducts such requests.

I would like to request the following information regarding the
University’s IT Helpdesk Software:

1.Do you currently have an IT service desk in place?

2.What software tool is in place?

3.What is the cost for this service charged by the provider
(including any maintenance fees)

4.When is the contract due to be reviewed?

5.Who is the contact responsible for your IT Service Desk Software?

Thank you for your time.

Kind regards

Angie Cape

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From: Freedom of Information
Napier University

2 February 2012

Dear Sir or Madam

 

Thank you for your FOI request of 2^nd February 2012 to Edinburgh Napier
University.  Your request is being dealt with.

 

If you would like to do business with the University, we suggest that you
click on this [1]link which will take you straight to our procurement
pages on the Internet.  We hope that the information contained there is
helpful to anyone who would like to do business with us in the future.  We
would encourage you to register with the various bodies referred to in the
“Introduction” section of the page, and those listed under “Procurement
procedures”.  We also advise potential suppliers to contact our
Procurement Manager who can be reached via [2][email address].

 

Regards

 

Governance Assistant

Governance Services

Edinburgh Napier University

Sighthill Campus

Sighthill Court

Edinburgh EH11 4BN

 

 P Please consider the environment before printing my email

 

 

 

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From: Freedom of Information
Napier University

16 February 2012

Dear Sir or Madam

 

Thank you for your FOI request of 2nd February 2012.

 

Our responses are written in red below for ease of reference.

 

If you would like to do business with the University, we suggest that you
click on this link which will take you straight to our procurement pages
on the Internet.  We hope that the information contained there is helpful
to anyone who would like to do business with us in the future.  We would
encourage you to register with the various bodies referred to in the
“Introduction” section of the page, and those listed under “Procurement
procedures”.  We also advise potential suppliers to contact our
Procurement Manager who can be reached via [email address] or
[email address].

 

Follow-up procedural guidance

 

If you are not happy with the way the University has dealt with your
request for information, you have a right under FOISA to request a review
of this decision. If you wish to exercise this right, you must write to
the University to request a review within forty working days of receipt of
this decision. Your request for a review must be in writing and you must
specify your name and address for correspondence.  You must also identify
the decision that you wish reviewed. 

 

Should you wish to request a review, please address your request to the:

 

Jacqueline Timlin

Governance Services

University Secretary’s Office

Edinburgh Napier University

Room 7.B.16 Sighthill Campus,

Sighthill Court,

Edinburgh EH11 4BN, or email: [email address].uk 

 

Your review will be undertaken by staff not involved in the original
decision making process. If you are dissatisfied with the outcome of a
review, you have a right under the FOISA to appeal to the Scottish
Information Commissioner. If you wish to do so, you must appeal to the
Commissioner within six months following the date of receipt of the review
notice. The Commissioner’s contact details are as follows:

 

The Scottish Information Commissioner

Kinburn Castle

Doubledykes Road

St Andrews

Fife

KY16 9DS    

Email: [email address]

Tel: 01334 464610

 

Regards

 

Governance Assistant

Governance Services

Edinburgh Napier University

Sighthill Campus

Sighthill Court

Edinburgh EH11 4BN

 

 

  Please consider the environment before printing my email

 

 

 

 

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