Dear Barts and The London NHS Trust,

I would like to know if you have an IT patch management strategy in place, specifically:

a) What patch management solution, if any, is in place?

b) How much time is spent on average each month checking patches to operating systems and applications and remediating the network?

c) What was the cost of purchasing and installing your existing patch management solution?

d) What is the cost of annual maintenance or subscription fee for this service?

e) When is this service due for renewal?

f) Which person is responsible for the selection of this service?

I look forward to receiving your response

Thanks you in advance

Diane Oakley

Steers Martyn, Barts and The London NHS Trust

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Martyn Steers
Deputy Information Governance Manager
Barts and the London NHS Trust
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The Royal London Hospital
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Redfern Catherine, Barts and The London NHS Trust

Dear Ms Oakley,

Request for Information [FOI/220/11]

Thank you for your request for information received on 20th July.

Please accept our apologies that we were unable to formally acknowledge
this request earlier, this was due to the FOI Officer being on leave.

Your request is being considered under the Freedom of Information Act
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If you are dissatisfied on how your request has been handled, you can
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Remi Ogbe, Information Governance Manager, Barts and The London NHS
Trust, 1st Floor, 9 Prescot Street, E1 8PR. Email:
[email address] <mailto:[email address]>

If, after we have addressed your complaint, you remain dissatisfied with
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Yours sincerely,
Catherine Redfern
Corporate Services
Barts and The London NHS Trust

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Redfern Catherine, Barts and The London NHS Trust

Dear Ms Oakley,

Thank you for your request for information.

Please accept my apologies for the delay in replying and any inconvenience caused by this.

Please be advised that if you are dissatisfied on how your request has been handled, you can complain in writing to:
Remi Ogbe, Information Governance Manager, Barts and The London NHS Trust, 1st Floor, 9 Prescot Street, E1 8PR. Email: [email address] <mailto:[email address]>

Please see below for the answers to your queries.

a) What patch management solution, if any, is in place?

Microsoft SCCM/WSUS

b) How much time is spent on average each month checking patches to operating systems and applications and remediating the network?

2 Days

c) What was the cost of purchasing and installing your existing patch management solution?

£10K approx - installed as part of the overall SCCM solution

d) What is the cost of annual maintenance or subscription fee for this service?

No subscription required

e) When is this service due for renewal?

N/A

f) Which person is responsible for the selection of this service?

IT Security Manager

As explained above, if you are dissatisfied on how your request has been handled, you can complain in writing to:
Remi Ogbe, Information Governance Manager, Barts and The London NHS Trust, 1st Floor, 9 Prescot Street, E1 8PR. Email: [email address] <mailto:[email address]>

If, after we have addressed your complaint, you remain dissatisfied with how we have responded, you are entitled to appeal to the Information Commissioner (Tel: 01625 545 745). Details are shown at www.informationcommissioner.gov.uk.

Yours sincerely,
Catherine Redfern
Corporate Services
Barts and The London NHS Trust

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