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East Suffolk and North Essex
NHS Foundation Trust
ICT Organisation Structure
(February 2020)


ICT Organisational Structure
Director of ICT (CIO)
Mike Meers
EA to Director of ICT
Deputy Director of 
Assistant Director of 
Assistant Director of 
ICT (Strategy)
ICT (eHealth)
ICT (Operations)
Darren Atkins
Andrea Craven
Mark Caines
IT Strategy                   
Coordinator
Release Management
Service Management
IT Programme Delivery
ICT Strategy
Call Handling
Clinical System Support
ICT TOM  Transformation
Identity & Access
Deployment Management
Financial Management of 
Incident Management
Medical Records
Service
Request Fulfillment
Form based design & 
Scanning 
Service Portfolio 
Problem Management
workflow
Management
Bureau
Application Management
Transition Planning & 
Agile Software 
eForm 
Technical Management
Support
Development
Delivery
ICT Operation 
Test Management
Interoperability & 
Health 
Management
Automation
IT Training
Records
Service Support
System Partnership
Benefits Evaluation
Access to 
Roadmap Delivery
Records
Systems Integration
2


ICT Organisational Structure
IT Strategy & Innovation
Deputy Director of 
ICT (Strategy) - DCIO
Darren Atkins
Head of Software
Senior Robotics 
Automation Analyst
Development
Developers
Paul Carew
X 2
Software Developers
X 4
Nurse Innovation 
Lead
X 2
3


ICT Organisational Structure
eHealth (1)
Assistant Director of 
ICT (eHealth)
Andrea Craven
Head of IT Project
Head of IT Project 
Head of  Digital 
Head of Digital 
Lab IT Manager
Delivery 
Delivery
Strategy (Deputy)
Records
(Infrastructure)
(LIMS/ICE)
Sara Pallant
Tom Bevan
Heiko Kausch
Sara Clark
Mark Jessup
ICT Digital
Strategy
Clinical and 
Pathology 
Infrastructure 
Pathology and 
Corporate 
Systems 
Project Delivery
Order Comms 
Scanning Bureau
Systems 
Management
IT Business Case 
Project Delivery
eForm Delivery
ICT Programme 
System Testing & 
Support
IT Business Case 
Health Records
Delivery
Configuration
IT Programme 
Support
Access to Records
Business Case 
Service Delivery
Delivery
IT Programme 
Support
Delivery
System Testing & 
Configuration
ICT Training
4


ICT Organisational Structure
eHealth (2)
Assistant Director of 
ICT (eHealth)
Andrea Craven
Head of IT Project
Head of IT Project 
Head of Digital 
Lab IT Manager
Head  of Digital 
Delivery 
Delivery
Strategy (Deputy)
Records
(Infrastructure)
(LIMS/ICE) 
Sara Pallant
Tom Bevan
Heiko Kausch 
Sara Clark
Mark Jessup
Senior
Senior
Senior
Lab IT Leads
See page 7
Implementation 
Implementation 
Implementation 
Specialists
Specialists
Specialists
X 4
1 X VACANT,
X 4
X 3
X 1
Implementation
Implementation
Lab IT Sys Analyst
Specialists
Specialists
X 2
X 2
X 4
IT Project 
Lab IT Administrator
Administrator
See page 6
X 2


ICT Organisational Structure
eHealth (3)
Assistant Director of 
ICT (eHealth)
Andrea Craven
Head  of Digital 
Strategy (Deputy)
Sara Clark
Senior Integration 
Head of Systems
Consultants
Ryan Oliver
X 2
Systems Analysts
Systm One 
IT Training Manager 
X 9
Analysts
X 2
X 1
Senior IT Trainers
Junior System 
Systm One 
Analysts
Administrator
X 7
1 x Vacant
X 2
ICT Trainer
X 1
IT Training
Administrator
X 1
6


ICT Organisational Structure
eHealth (4)
Assistant Director of 
ICT (eHealth)
Andrea Craven
Head of Digital 
Records
Mark Jessup
Digital Records
Digital  Records
Manager 
Manager 
(Ipswich)
(Colchester)
eForm Developers
Digital Records Team 
Digital Records Team 
Leader (Ipswich)
Leader  (Colchester)
X 3
X 4
Digital Records 
eForm
Officers
Access to Health
Administrators
(Ipswich & Colchester)
see next slide
X 2
X 1


ICT Organisational Structure
eHealth (4 cont)
Digital Records
Digital Records
Digital Records
Officers (Ipswich)
Officers (Colchester)
Officers (Colchester)
X 38
X 46


ICT Organisational Structure
IT Operations (1)
Assistant Director of 
ICT (Operations)
Mark Caines
Head of IT
Service Integration 
Head of IT 
Head of IT 
Customer Services 
IT Security Manager
Acute & Community 
Operations
Operations
Manager
(Deputy)
Ian Ling
Spencer Ratcliffe
James Ling
Karl Kroger
Paul Berriman
Single Service 
2nd Tier
Desk
Incident 
Community and 
Switchboard  
3rd Tier
Management
Acute 
Services
Problem 
Desktop
Infrastructure 
Registration 
Management
Network & 
Integration
Authority
Design & 
Telecomms
Deputy Head of 
Single Number
Planning for 
Sys Admin
Service
Cloud Based 
Infrastructure
IT operations
Software
Extended 
Hours: 8-5
9


ICT Organisational Structure
IT Operations (2)
Assistant Director of 
ICT (Operations)
Mark Caines
Head of IT
Head of IT 
Customer Services 
Service Integration 
IT Security Manager
Operations
Manager
Acute & Community 
Ian Ling / Spencer Ratcliffe
James Ling
Karl Kroger
(Deputy)
Paul Berriman
IT Infrastructure 
Senior Infrastructure 
IT Support Manager
Switchboard 
Service Desk 
Cyber Security 
Architect
Engineers
(Tech Refresh)
Manager
Manager
Analyst
X 6
Digital Workflow
Infrastructure
Senior Support 
Switchboard 
Service Desk Analysts
Specialist
Engineers
Technicians
Administrator
X 17
X 5
X 8
X 10
IT Change Analyst
Apprentices
Helpdesk
X 3
Support Technicians
Administrators / RA
X 4 
X 5
Vacant x 1
with 2 vacant