It is possible to enable a Universal Credit account so claimants may upload attachments?

Response to this request is delayed. By law, Department for Work and Pensions should normally have responded promptly and by (details)

Dear Department for Work and Pensions,

I'd like to know if there is information about whether it is, or has been possible to enable Universal Credit Accounts, so that claimants may upload attachments to their accounts? Is it possible to request that facility to be enabled? I have heard this facility did exist at the start of the Universal Credit system, but it was disabled, due to the amount of spam being received by the DWP. I'd be grateful for information about the reasons for enabling, and then disabling this facility please.

Yours faithfully,

Mark Abraham

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
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a response within 20 working days.
 
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2. http://www.gov.uk/dwp

no-reply@dwp.ecase.co.uk on behalf of DWP Central FOI Team, Department for Work and Pensions

Our ref: FOI2020/19095

Contact email: [1][email address]

Dear Mark Abraham,

Thank you for your request for information which was received on 19th
April. Your request is being considered under the terms of the Freedom of
Information Act 2000.

You can normally expect a response to your FoI request within 20 working
days. However due to the current situation with COVID-19 it may not be
possible for us to reply to you within this timeframe.

The DWP will make every effort to respond to FOIs as we would usually but
the current situation may mean that available Departmental resources are
needed on other high priority areas.

We kindly ask for your understanding during this unprecede nted situation
and we will aim to deal with your FOI request as soon as is practically
possible.

If you have any queries about this letter, please contact the department
using the email address and reference number above.

Yours sincerely,

DWP Central FoI Team

Department for Work and Pensions

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Dear [email address] on behalf of DWP Central FOI Team,

Hi I understand that you have re-prioritised staff, and a reply is delayed, but I'd remind you that I need this answer, and again, it's time dependent, and needed by 3rd June 2020, to avoid a detrimental knock-on effect to my Universal Credit claim, due to a time limit set by the DWP.

If you are unable to reply by the 3rd June to do conflicting priorities, can you confirm any unavoidable delay through current circumstances in the UK should be taken into account by other DWP departments?

Yours sincerely,

Mark Abraham

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FOI mailbox.
 
If your email is a Freedom of Information request you can normally expect
a response within 20 working days.
 
However please be advised that due to the current situation with COVID-19
we cannot guarantee a response within this timescale.
 
Every effort is being made to respond to FOIs as we would usually but the
current situation means that available Departmental resources will be
needed on other high priority areas.
 
We kindly ask for your understanding during this unprecedented situation
and we will aim to deal with your FOI request as soon as is practically
possible.
 
Email FOI responses will be issued from [1][email address]
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.  
 
Should you have any further queries in connection with this request do
please contact us.
 
[2]http://www.gov.uk/dwp
 
 

show quoted sections

References

Visible links
1. mailto:[email address]
2. http://www.gov.uk/dwp