IT Infrastructure

Gordon Adams made this Freedom of Information request to East Sussex County Council

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was successful.

Dear Sir/Madam,

Please could you provide the following information?

General
• Number of Sites
• Number of Employees
• Number of IT Staff
• Annual IT Budget
Desktop
• Number of Desktops?
• Do you use VDI?
• If so what platform do you use?
• Desktop Refresh date?
• Date support contract ends?
• VDI refresh date (if relevant)?

Datacentre
• Number of Windows Servers?
• Number of UNIX/Linux Servers?
• Server platform?
• Virtualisation platform?
• What operating system do you use?
• Virtualisation refresh dates?
• Percentage Virtualised?
• Server Refresh Date?
• Value of contract?
• Location of datacentre(s)

• Volume of Data in TBs
• Storage Vendor?
• Storage Virtualisation?
• Storage Refresh Date?
• Date Storage support contract ends?
• Value of contract?

• Tape vendor?
• Disk backup?
• What backup software do you use?
• Backup refresh date
• Date backup support contract ends
• Value of support contract
• Disaster Recovery contract renewal date?

• Network vendor?
• Network speed?
• Storage network?
• Network refresh date
• Value of contract
• Do you use WAN optimisation?
• If so what product do you use?
• Network virtualisation?

Applications
• Database vendors?
• Email provider?
• CRM Provider?
• ERP Platform?
• Database Archival?
• Email Archival?
• File Archival?

Cloud
• Are you using or are interested in AWS/Google or Azure for cloud services?
• Do you use any Cloud File Storage? If so, what?
• What automation tools do you use?
• Do you outsource?
• Outsource contract renewal date?

In addition, please could you provide a copy of your IT Strategy for 2017 and an Organisation chart depicting the IT department with contact names?

Many Thanks,

Gordon Adams

Freedom of Information, East Sussex County Council

Dear Mr Adams

FOI Request ref: 7502 / IT Infrastructure

Thank you for your request for information about the above. Your request was received on 19/7/2016 and I am dealing with it under the terms of the Freedom of Information Act 2000.
We always aim to respond as quickly as possible, and in this case will do so no later than 16/8/2016, which is the 20 working day deadline. The deadline is counted from the first working day we receive it, not the date a letter is written / posted or an email sent.
In some circumstances a fee may be payable and if that is the case, I will let you know. A fees notice will be issued to you, and you will be required to pay before we proceed in dealing with your request.
Please quote the above reference number in any communication regarding this request.

Kind regards

Amilia Holland
Customer Information Adviser

East Sussex County Council
Communities Economy and Transport Directorate
W1D, County Hall
St Anne’s Crescent
Lewes
East Sussex BN7 1UE

Phone: 01273 482913
Fax: 01273 481208
email: [East Sussex County Council request email]   web: www.eastsussex.gov.uk/foi
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Freedom of Information, East Sussex County Council

 

 

Dear Mr Adams

 

FOI Request ref: 7502 / IT Infrastructure

 

Thank you for your request for information about the above. We always aim
to respond as quickly as possible, but we do need you to clarify your
request before we will be able to process it.

 

 Number of IT Staff – Does this include contractors or just FTE staff?

 

 What automation tools do you use? – Please define “automation tools”

 

Your request is on hold pending receipt of your clarification. Please
quote the above reference number in any communication regarding this
request.

 

Yours sincerely

 

Jeremy Coleman

Customer Information Officer

 

East Sussex County Council

Communities Economy and Transport Directorate

W1D, County Hall

St Anne’s Crescent

Lewes

East Sussex BN7 1UE

 

Phone: 01273 482913
Fax: 01273 481208

email: [1][East Sussex County Council request email]   web: [2]www.eastsussex.gov.uk/foi

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email

 

This message is intended for the use of the addressee only and may
contain confidential or privileged information. If you have received it in
error please notify the sender and destroy it. You may not use it or copy
it to anyone else.

E-mail is not a secure communications medium. Please be aware of this
when replying. All communications sent to or from the County Council
may be subject to recording and/or monitoring in accordance with
relevant legislation.

Although East Sussex County Council has taken steps to ensure that this
e-mail and any attachments are virus free, we can take no responsibility
if a virus is actually present and you are advised to ensure that the
appropriate checks are made.

You can visit our website at http://www.eastsussex.gov.uk

References

Visible links
1. mailto:[East Sussex County Council request email]
2. http://www.eastsussex.gov.uk/foi

Hi Jeremy,

Number of IT Staff – Does this include contractors or just FTE staff?

Both contractors and FTE, please highlight each separately

What automation tools do you use? – Please define “automation tools”

Tools capable of automating process such as SCCM and vRealize

Yours sincerely,

Gordon Adams

Freedom of Information, East Sussex County Council

Dear Mr. Adams,

 

 

FOI Request ref: 7502 / IT Infrastructure

 

Thank you for your request for information about the above. Your clarified
request was received on 22/08/2016 and I am dealing with it under the
terms of the Freedom of Information Act 2000.

 

The amended due date for this response is 22/08/2016, notably today, and
we will look to get this response to you as soon as possible.

 

Please quote the above reference number in any communication regarding
this request.

 

Yours sincerely

 

 

Rebecca Harper

Customer Information Advisor

Communities, Economy & Transport | East Sussex County Council

W1D, County Hall

St Anne’s Crescent

Lewes, East Sussex BN7 1UE

 

Phone: 01273 482913

Fax: 01273 481208

Email: [email address]       Web:
www.eastsussex.gov.uk

 

         

 

show quoted sections

Freedom of Information, East Sussex County Council

11 Attachments

 

 

Dear Mr Adams

 

FOI Request ref: 7502 / IT Infrastructure

 

Thank you for your request for information about the above, which has been
dealt with under the terms of the Freedom of Information Act 2000 (FOIA).
Your request and our response are set out below. Please note that any
information we provide is subject to the copyright and reuse of
information terms and conditions set out at the bottom of this email.

 

REQUEST

 

Please could you provide the following information?

 

General

•             Number of Sites

•             Number of Employees

•             Number of IT Staff

•             Annual IT Budget

Desktop

•             Number of Desktops?

•             Do you use VDI?

•             If so what platform do you use?

•             Desktop Refresh date?

•             Date support contract ends?

•             VDI refresh date (if relevant)?

 

Datacentre

•             Number of Windows Servers?

•             Number of UNIX/Linux Servers?

•             Server platform?

•             Virtualisation platform?

•             What operating system do you use?

•             Virtualisation refresh dates?

•             Percentage Virtualised?

•             Server Refresh Date?

•             Value of contract?

•             Location of datacentre(s)

 

•             Volume of Data in TBs

•             Storage Vendor?

•             Storage Virtualisation?

•             Storage Refresh Date?

•             Date Storage support contract ends?

•             Value of contract?

 

•             Tape vendor?

•             Disk backup?

•             What backup software do you use?

•             Backup refresh date

•             Date backup support contract ends

•             Value of support contract

•             Disaster Recovery contract renewal date?

 

•             Network vendor?

•             Network speed?

•             Storage network?

•             Network refresh date

•             Value of contract

•             Do you use WAN optimisation?

•             If so what product do you use?

•             Network virtualisation?

 

Applications

•             Database vendors?

•             Email provider?

•             CRM Provider?

•             ERP Platform?

•             Database Archival?

•             Email Archival?

•             File Archival?

 

Cloud

•             Are you using or are interested in AWS/Google or Azure for
cloud services?

•             Do you use any Cloud File Storage? If so, what?

•             What automation tools do you use?

•             Do you outsource?

•             Outsource contract renewal date?

 

In addition, please could you provide a copy of your IT Strategy for 2017
and an Organisation chart depicting the IT department with contact names?

 

RESPONSE

 

General

•           Number of Sites 145

•           Number of Employees – June 2016 (latest available
data) headcount 10,844 of staff directly employed by ESCC

•           Number of IT Staff –

Substantive staff 163
Vacancies due to secondments 4
Vacancies 14
Vacancies (Maternity Leave) 2
Agency (covering vacancy) 3
Agency/Contract (additional posts) 21

 

•           Annual IT Budget

Desktop

•           Number of Desktops? 4706 laptops and 2195 desktops

•           Do you use VDI? - Yes

•           If so what platform do you use? - Citrix

•           Desktop Refresh date? – Ongoing refresh cycle

•           Date support contract ends?

•           VDI refresh date (if relevant)?N/A

 

Datacentre

•           Number of Windows Servers?400

•           Number of UNIX/Linux Servers?10 – appliance based.

•           Server platform?Dell

•           Virtualisation platform?Dell

•           What operating system do you use?VMware

•           Virtualisation refresh dates?

•           Percentage Virtualised?70%

•           Server Refresh Date?Ongoing

•           Value of contract?

•           Location of datacentre(s) Lewes & Eastbourne

 

•           Volume of Data in TBs 90TB

•           Storage Vendor? EMC

•           Storage Virtualisation?N/A

•           Storage Refresh Date?

•           Date Storage support contract ends?

•           Value of contract?

 

•           Tape vendor? N/A

•           Disk backup? Yes

•           What backup software do you use?Netbackup

•           Backup refresh date N/A

•           Date backup support contract ends N/A

•           Value of support contract

•           Disaster Recovery contract renewal date?

 

•           Network vendor? Cisco

•           Network speed? Up to 10Gb

•           Storage network? EMC

•           Network refresh date.

•           Value of contract

•           Do you use WAN optimisation?No

•           If so what product do you use?N/A

•           Network virtualisation?Yes

 

Applications

•           Database vendors? Microsoft

•           Email provider? Microsoft

•           CRM Provider?Microsoft

•           ERP Platform? SAP

•           Database Archival?n?A

•           Email Archival?Enterprise Vault

•           File Archival?N/A

 

Cloud

•           Are you using or are interested in AWS/Google or Azure for
cloud services? - Yes

•           Do you use any Cloud File Storage? If so, what? - No

•           What automation tools do you use? – SCCM

•           Do you outsource? - No

•           Outsource contract renewal date?

 

In addition, please could you provide a copy of your IT Strategy for 2017
and an Organisation chart depicting the IT department with contact names?
Attached…Please note that the names and contact details of staff are
personal data, as defined by Section 1 data Protection Act 1998. This
information is exempt from disclosure under the FOIA by Section 40(2)

 

 

 

I hope that this answers your enquiry. If you believe that the County
Council has not complied with the FOI Act in responding to your request,
you may ask for an internal review. If you wish to do so, please set out
the grounds of your appeal in writing to:

 

Philip Baker, Assistant Chief Executive, East Sussex County Council,
County Hall, St Anne’s Crescent, Lewes, East Sussex. BN7 1UE.

or by email to him at [1][email address]

 

Please quote the FOI reference number in any communication regarding this
particular request.

 

If you are not content with the outcome of the internal review, you then
have the right to apply directly to the Information Commissioner for a
decision. Generally, the Information Commissioner cannot make a decision
unless you have exhausted the County Council’s internal review procedure
as described in the previous paragraph. The Commissioner can be contacted
at: Information Commissioner's Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF. Tel: 0303 123 1113.  [2]www.ico.org.uk

 

Yours sincerely

 

Jeremy Coleman

Customer Information Officer

 

East Sussex County Council

Communities, Economy and Transport

W1D, County Hall

St Anne’s Crescent

Lewes

East Sussex BN7 1UE

 

Phone: 01273 482913
Fax: 01273 481208

email: [3][East Sussex County Council request email]   web: [4]www.eastsussex.gov.uk/foi

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This message is intended for the use of the addressee only and may
contain confidential or privileged information. If you have received it in
error please notify the sender and destroy it. You may not use it or copy
it to anyone else.

E-mail is not a secure communications medium. Please be aware of this
when replying. All communications sent to or from the County Council
may be subject to recording and/or monitoring in accordance with
relevant legislation.

Although East Sussex County Council has taken steps to ensure that this
e-mail and any attachments are virus free, we can take no responsibility
if a virus is actually present and you are advised to ensure that the
appropriate checks are made.

You can visit our website at http://www.eastsussex.gov.uk

References

Visible links
1. mailto:[email address]
mailto:[email address]
2. http://www.ico.org.uk/
3. mailto:[East Sussex County Council request email]
4. http://www.eastsussex.gov.uk/foi