IT Infrastructure

Betty Brown made this Freedom of Information request to Caerphilly County Borough Council Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was refused by Caerphilly County Borough Council.

Dear Caerphilly County Borough Council,

Under the Freedom of Information Act 2000, I write to obtain the following information about the organisation’s information technology infrastructure equipment:

1. What is your annual IT Budget for 2023, 2024 & 2025?
2. Storage:

a. What storage vendor(s) and models do you currently use?
b. What is the capacity of the storage data in TB & How much of this is utilised?
c. What were the installation dates of the above storage vendor(s)? (Month/Year)
d. When is your planned (or estimated) storage refresh date? (Month/Year)?
e. Do you have any extended warranties, if so, with which supplier?
f. What is your estimated budget for the storage refresh?

3. Server/Compute:
a. What server vendor(s) and models do you currently use?
b. What were the installation dates of the above server vendor(s)? (Month/Year)
c. When is your planned (or estimated) server refresh date? (Month/Year)
d. What is your estimated budget for the server refresh?
e. Do you have any extended warranties, if so, with which supplier?
f. Which operating systems are used?

4. Security:
a. What security solutions are being utilised?
b. Do you have a SIEM?
c. Do you have a SOC? If so, is it in house or outsourced?
d. Is it 24/7?
e. Name and role for IT Manager(s) / Officer(s) primarily responsible for cybersecurity
f. Names of all cyber security vendor(s) you use
g. Cost, duration and end date for the above contract(s)/license(s)
h. What firewall vendor and model do you leverage?
i. When are the firewalls due for refresh?
j. When do the firewalls run out of support?

5. Backup, DR and BC:
a. What device/system do you use for your daily backups (e.g tape or disk)
b. What backup software do you use?
c. How much data do you backup, in TB?
d. Do you use a third party to provide a Business Continuity service (e.g. office workplace recovery or infrastructure ship-to-site solutions)?
e. When is your estimated backup refresh?
f. Do you already backup into the cloud?
g. Do you back up M365?

6. Number of Physical servers?

7. How far are you in your cloud strategy?
A. Not considering Cloud for the foreseeable future
B. Interested in Cloud, but have not started looking into it
C. Research Stage
D. Meeting with Suppliers
E. Consultancy
F. Started to integrate
G. Fully integrated

8. Do you use Azure or Amazon Web Services?

9. Which IT services do you outsource? When do the contracts end?

10. Please also name all of the IT re-sellers that you work with and buy from, as well as the frameworks utilised.

11. Are you actively moving any applications/infrastructure into a cloud environment? If so who is responsible for this?

12. What is the total number of IT staff employed by the organization: Please list and provide contact details for the IT senior management team including CIO, IT Director and Infrastructure Architects if applicable.

13. Who is Head of IT? – Please provide contact details

14. Who is Head of Procurement? – Please provide contact details

15. Do you have a managed/shared service with any other councils?

16. Do you normally purchase equipment and services as a capital investment (Cap-Ex) or ongoing operational charges (Opex)?

Many thanks in advance.

Yours faithfully,

Betty Brown

WWW: FOI, Caerphilly County Borough Council

1 Attachment

Thank you for your recent FOI / EIR request. Please find attached an acknowledgement for this request.
##################################################################################### Mae'r e-bost hwn ac unrhyw ffeiliau sy'n atodol yn gyfrinachol a dim ond ar gyfer defnydd yr unigolyn neu'r sefydliad y cyfeiriwyd atynt. Os ydych wedi derbyn yr e-bost hwn ar gam rhowch wybod i reolwr eich system. Nodwch fod unrhyw sylwadau neu farn o fewn testun yr e-bost yw sylwadau a barn yr awdur yn unig ac nid yn angenrheidiol yn cynrychioli barn Cyngor Bwrdeistref Sirol Caerffili. I orffen, dylai'r person sy'n derbyn yr e-bost sicrhau nad oes firws ynghlwm nac mewn unrhyw ddogfen atodol i'r e-bost. Nid yw'r Cyngor yn derbyn unrhyw gyfrifoldeb am unrhyw ddifrod achoswyd gan unrhyw firws sy'n cael ei drosglwyddo gan yr e-bost hwn. Rydym yn croesawu gohebiaeth yn Gymraeg, Saesneg neu'n ddwyieithog (yn unol â'ch dewis), ac mewn ieithoedd a fformatau eraill. Cewch ymateb yn unol â'ch dewis iaith os nodwch hynny i ni, ac ni fydd cyfathrebu â ni yn Gymraeg yn arwain at oedi. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Caerphilly County Borough Council. Finally, the recipient should check this email and any attachments for the presence of viruses. The Council accepts no liability for any damage caused by any virus transmitted by this email. We welcome correspondence in English, Welsh or bilingually (according to your choice) or in other languages and formats. We will respond in your declared chosen language, and corresponding with us in Welsh will not lead to any delay. #####################################################################################

WWW: FOI, Caerphilly County Borough Council

Dear Betty Brown
 
INFORMATION REQUEST
 
Thank you for your request for information received on 18th September.
 
Unfortunately, we cannot identify the information you have requested from
the details you have provided.  To help us respond to your request could
you please respond to the following points of clarification:
 
(Q1) What is your annual IT Budget for 2023, 2024 & 2025?
 
Can you clarify what information you are requesting?  For example, do you
mean the cost of providing the IT function in the Authority inclusive of
staff costs, or do you mean software maintenance and support costs, or do
you mean something else?
 
Once we receive your clarification, we will consider your request and
respond to you within the statutory timescale of 20 working days. Please
note that the timescale for responding has paused until we receive
clarification from you.
 
If you have any queries or concerns then please contact us.
 
Yours sincerely
 
CORPORATE INFORMATION GOVERNANCE UNIT
 
 
 
 

show quoted sections

Dear WWW: FOI,

I'm requesting the software maintenance and support costs, and any budget allocated for the procurement of IT products and services.

Many thanks in advance.

Yours sincerely,

Betty Brown

WWW: FOI, Caerphilly County Borough Council

1 Attachment

Dear Betty Brown

 

FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST

 

Thank you for your request for information received on 18th September
2023. We enclose the following information to partially answer your
request -

 

Under the Freedom of Information Act 2000, I write to obtain the following
information about the organisation’s information technology infrastructure
equipment:

 

1. What is your annual IT Budget for 2023, 2024 & 2025?

We acknowledge your clarification received on 3th October where you state
you are requesting the software maintenance and support costs, and any
budget allocated for the procurement of IT products and services.

 

Our accounts indicate that the budgeted figures coded as software
maintenance for the last three financial years are –

 

Financial Year 21-22 22-23 23-24
SOFTWARE MAINTENANCE £2,819,791.00 £3,141,834.00 £3,966,607.00

 

2. Storage:

 

a. What storage vendor(s) and models do you currently use?

HPE

 

b. What is the capacity of the storage data in TB & How much of this is
utilised?

See refusal below

 

c. What were the installation dates of the above storage vendor(s)?
(Month/Year)

See refusal below

 

d. When is your planned (or estimated) storage refresh date? (Month/Year)?

See refusal below

 

e. Do you have any extended warranties, if so, with which supplier?

HPE (Nexstor)

 

f. What is your estimated budget for the storage refresh?

See refusal below

 

3. Server/Compute:

a. What server vendor(s) and models do you currently use?

Lenovo, HPE

 

b. What were the installation dates of the above server vendor(s)?
(Month/Year)

See refusal below

 

c. When is your planned (or estimated) server refresh date? (Month/Year)

See refusal below

 

d. What is your estimated budget for the server refresh?

See refusal below

 

e. Do you have any extended warranties, if so, with which supplier?

HPE due to the refresh last August 2022

 

f. Which operating systems are used?

Windows & Linux

 

4. Security:

a. What security solutions are being utilised?

See refusal below

 

b. Do you have a SIEM?

See refusal below

 

c. Do you have a SOC? If so, is it in house or outsourced?

See refusal below

 

d. Is it 24/7?

See refusal below

 

e. Name and role for IT Manager(s) / Officer(s) primarily responsible for
cybersecurity

Matthew Cuthbert, Information Security Manager

 

f. Names of all cyber security vendor(s) you use

See refusal below

 

g. Cost, duration and end date for the above contract(s)/license(s)

See refusal below

 

h. What firewall vendor and model do you leverage?

See refusal below

 

i. When are the firewalls due for refresh?

See refusal below

 

j. When do the firewalls run out of support?

See refusal below

 

5. Backup, DR and BC:

a. What device/system do you use for your daily backups (e.g tape or disk)

See refusal below

 

b. What backup software do you use?

See refusal below

 

c. How much data do you backup, in TB?

See refusal below

 

d. Do you use a third party to provide a Business Continuity service (e.g.
office workplace recovery or infrastructure ship-to-site solutions)?

See refusal below

 

e. When is your estimated backup refresh?

See refusal below

 

f. Do you already backup into the cloud?

See refusal below

 

g. Do you back up M365?

See refusal below

 

6. Number of Physical servers?

See refusal below

 

7. How far are you in your cloud strategy?

 

A. Not considering Cloud for the foreseeable future

B. Interested in Cloud, but have not started looking into it

C. Research Stage

D. Meeting with Suppliers

E. Consultancy

F. Started to integrate

G. Fully integrated

F. Started to integrate

 

8. Do you use Azure or Amazon Web Services?

Azure and Amazon Web Services through our suppliers.

 

9. Which IT services do you outsource? When do the contracts end?

We confirm that we hold the information you have requested and it is
already publicly available on the Contracts Awarded page of our website.
For ease of reference, the information can be accessed via the following
link:

 

[1]Caerphilly - Caerphilly County Borough

 

Under Section 21 of the Freedom of Information Act 2000, we are not
required to provide information in response to a request if it is already
reasonably accessible.  Therefore in respect of the Freedom of Information
Act, this letter constitutes a formal refusal notice under Section 17.

 

10. Please also name all of the IT re-sellers that you work with and buy
from, as well as the frameworks utilised.

 

See answer to question 9

 

11. Are you actively moving any applications/infrastructure into a cloud
environment? If so who is responsible for this?

 

Yes. Digital Services Manager for applications and Digital Infrastructure
Manager for infrastructure.

 

12. What is the total number of IT staff employed by the organization:
Please list and provide contact details for the IT senior management team
including CIO, IT Director and Infrastructure Architects if applicable.

 

59 IT staff are employed within Customer and Digital Services.

 

Richard Edmunds (Director) 01443 864560

Elizabeth Lucas (Head of Customer and Digital Services) 01443 863160

Gwyn Williams (Digital Services Manager) 01443 863136

Jonathan James (Digital Infrastructure Manager) 01443 864109

 

13. Who is Head of IT? – Please provide contact details

 

Elizabeth Lucas (Head of Customer and Digital Services) 01443 863160

 

14. Who is Head of Procurement? – Please provide contact details

 

Elizabeth Lucas (Head of Customer and Digital Services) 01443 863160

 

15. Do you have a managed/shared service with any other councils?

 

No

 

16. Do you normally purchase equipment and services as a capital
investment (Cap-Ex) or ongoing operational charges (Opex)?

 

Both

 

However on this occasion we cannot supply all the information you have
asked for. In respect of the remainder of your request, and in accordance
with Section 17 of the Freedom of Information Act 2000 this letter acts as
a Refusal Notice.  We consider that the public interest in withholding the
information outweighs the public interest in disclosing it. 

 

The exemption applied is Section 31(1)(a) - Law Enforcement.

 

For further details on why this exemption applies please see the attached
document

 

We supply this information based on your original request.  If this is not
what you wanted or if you feel we have not fully understood your request
please do not hesitate to contact me to clarify your exact requirements.

 

Although we cannot meet all of your request this time, if you have any
further information needs in the future then please contact us.

 

Yours sincerely

 

CORPORATE INFORMATION GOVENANCE UNIT

 

 

 

Freedom of Information Act 2000 / Environmental Information Regulations
2004

 

You have the right to appeal against our decision.
If you wish to appeal please set out If you are unhappy with that decision
in writing your grounds of appeal you have the right to appeal to:
and send to:
 
Corporate Information Governance
Unit Information Commissioner’s Office –
Caerphilly county borough council, Wales
Penallta House 2nd Floor, Churchill House
Tredomen Park Churchill Way
Hengoed. CF82 7PG Cardiff CF10 2HH

   

Appeals will be determined by an Tel: 0330 414 6421
appropriate senior officer.
Website: [2]www.ico.org.uk

Email: [3][email address]

 

Re-use of information without permission may infringe the Copyright,
Designs and Patents Act 1988. Re-use can include, but is not limited to,
making multiple copies, publishing and issuing copies of the information
to a wider audience. If you would like to re-use copyright material owned
by Caerphilly County Borough Council, please contact us. Authorisation to
re-use copyright material not owned by this Authority should be sought
directly from the copyright owner.

 

How we will use your information

 

Caerphilly County Borough Council will process your request, the
information relevant to your request, your identity and contact details
for the purposes of providing you with a response. A copy of your request
and your response will be kept for 3 years. Some requests and responses
may be kept longer but this will be in an anonymised form.

 

Your request including your identity and contact details will be
distributed to relevant service areas and elected members who may either
hold the information you have requested or are involved in the processing
of requests. Other organisations and individuals who may be affected by
the disclosure of the information you have requested may be consulted
prior to a decision being made on the disclosure.

 

If you have made a complaint to the Information Commissioners Office (ICO)
or others in relation to the processing of your request, copies of your
request, response and any additional correspondence between you and
Caerphilly County Borough Council in relevant to your request may be
shared with them.

 

You have a number of rights in relation to your information including the
right of access to information we hold about you and the right of
complaint if you are unhappy with the way that we have handled your
request or your information.

 

For further information on how we process your information and your rights
please click the following link:

 

[4]https://www.caerphilly.gov.uk/Caerphilly...

 

 

 

 

show quoted sections

References

Visible links
1. https://www.caerphilly.gov.uk/business/t...
2. http://www.ico.org.uk/
3. mailto:[email address]
4. https://www.caerphilly.gov.uk/Caerphilly...