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IT Infrastructure

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Dear Royal Borough of Windsor and Maidenhead,

Under the freedom of information act 2000. I write to obtain the following information about the organisations information technology infrastructure equipment:

1. What is your annual IT Budget for 2017, 2018 & 2019?
2. Storage:
a. What storage vendor(s) and models do you currently use?
b. What is the capacity of the storage data in TB & How much of this is utilised?
c. What were the installation dates of the above storage vendor(s)? (Month/Year)
d. When is your planned (or estimated) storage refresh date? (Month/Year)?
e. Do you have any extended warranties, if so, with which supplier?
f. What is your estimated budget for the storage refresh?
3. Server/Compute:
a. What server vendor(s) and models do you currently use?
b. What were the installation dates of the above server vendor(s)? (Month/Year)
c. When is your planned (or estimated) server refresh date? (Month/Year)
d. What is your estimated budget for the server refresh?
e. Do you have any extended warranties, if so, with which supplier?
f. Which operating systems are used?
4. Network & Security:
a. What network vendor(s) and models do you currently use?
b. What are the quantities of the Edge, Core and MP used in your network?
c. What network architecture is currently used?
d. What security solutions are being utilised?
e. What were the installation dates of the above network vendor(s)? (Month/Year)
f. When is your planned (or estimated) Network refresh date? (Month/Year)?
g. What is your estimated budget for the Network refresh?
h. When did you install your current Wi-Fi environment?
5. End User Devices:
a. How many desktops/laptops are deployed by the Council?
b. How many mobile devices [Phones & tablets etc] are deployed by the council?
c. What were the installation dates of the above desktop/laptops?
d. When is your planned (or estimated) desktop/laptop refresh date? (Month/Year)
6. Backup, DR and BC:
a. What device/system do you use for your daily backups (e.g tape or disk)
b. What backup software do you use?
c. How much data do you backup, in TB?
d. Do you use a third party to provide a Business Continuity service (e.g. office workplace recovery or infrastructure ship-to-site solutions)?
e. Does your current recovery solution meet your stakeholder’s expectations?
f. Do you already backup into the cloud?
g. Do you have a documented disaster recovery & business continuity plan in place?
7. Number of Physical servers?
8. Number of virtualised servers? & Which Virtualisation platform do you use?
9. Do you have a cloud strategy if so what is it?
10. Do you use Azure or Amazon Web Services?
11. Do you use or are you planning to use MS O365?
12. Please also name all of the IT re-sellers that you work with and buy from, as well as the frameworks utilised.
13. Do you have a Software Asset Management Policy? If so what is it?
14. Who is responsible for your Software Asset Management?
15. How much did you pay in the last financial year for software licenses?
16. If applicable, how many people are using Office 365?
17. Who are your top three software vendors by revenue?
18. What are the contractual renewal dates for those three vendors?
19. Have you been audited by those three vendors? If so the date of the audit.
20. Do you currently measure software usage versus the number of licenses purchased?
21. Do you use a software asset management and/or software inventory tool? If so which one(s)?
22. Are you actively moving any applications/infrastructure into a cloud environment? If so who is responsible for this?
23. Do you have contract for IT asset disposal?
24. When is the contract due for renewal?
25. Who is responsible for your IT Asset disposal?
26. What is the total number of IT staff employed by the organization: Please list and provide contact details for the IT senior management team including CIO, IT Director and Infrastructure Architects if applicable.
27. Who is Head of IT? – Please provide contact details
28. Who is Head of Procurement? – Please provide contact details
29. Do you have a managed/shared service with any other councils?
30. Do you normally purchase equipment and services as a capital investment (Cap-Ex) or ongoing operational charges (Opex).

Yours faithfully,

Daniel Shaw

foi, Royal Borough of Windsor and Maidenhead

Dear Mr Shaw

I am writing to acknowledge receipt of your information request. It has been allocated reference number FOI72555.

The Freedom of Information Act 2000 allows for 20 working days to process requests for information. This period expires on 9th July 2018.

Yours Sincerely

Angelica Popa
Information Governance Assistant
Information Governance Team
Law & Governance Service
Royal Borough of Windsor & Maidenhead
Clyde House, Reform Road SL6 8BZ
Tel: 01628-685806

Website: http://www.rbwm.gov.uk
Follow us on Twitter: @RBWM
Like us on Facebook

show quoted sections

foi, Royal Borough of Windsor and Maidenhead

 

Dear Mr Shaw

 

I am writing to respond to your information request. Your questions and
our answers are as follows:

 

1.         What is your annual IT Budget for 2017, 2018 & 2019?

 

Year Revenue Capital
2016-17 £2,732,370 £334,660
2017-18 £1,807,470 £281,200
2018-19 £1,551,870 £392,437

 

2.         Storage:

a.         What storage vendor(s) and models do you currently use?

HP MSA 60, HP P2000

 

b.         What is the capacity of the storage data in TB & How much of
this is utilised?

300 Tb

 

c.         What were the installation dates of the above storage
vendor(s)? (Month/Year)

2010-2018

 

d.         When is your planned (or estimated) storage refresh date?
(Month/Year)?

No date planned

 

e.         Do you have any extended warranties, if so, with which
supplier?

Amtec

 

f.          What is your estimated budget for the storage refresh?

Zero

 

3.         Server/Compute:

a.         What server vendor(s) and models do you currently use?

Various HP Proliant G5 to G10

 

b.         What were the installation dates of the above server vendor(s)?
(Month/Year)

2007 - 2018

 

c.         When is your planned (or estimated) server refresh date?
(Month/Year)

None planned

 

d.         What is your estimated budget for the server refresh?

Zero

 

e.         Do you have any extended warranties, if so, with which
supplier?

Amtec

 

f.          Which operating systems are used?

2008-2012

 

4.         Network & Security:

a.         What network vendor(s) and models do you currently use?

Cisco

 

b.         What are the quantities of the Edge, Core and MP used in your
network?

Edge - 60

Core - 30

MP - Clarify what this acronym means

 

c.         What network architecture is currently used?

Hub and spoke

 

d.         What security solutions are being utilised?

Firewalls, Anti-virus, Mail filters, web filters, DDOS, WAF

 

e.         What were the installation dates of the above network
vendor(s)? (Month/Year)

2012-2018

 

f.          When is your planned (or estimated) Network refresh date?
(Month/Year)?

None planned

 

g.         What is your estimated budget for the Network refresh?

Zero

 

h.         When did you install your current Wi-Fi environment?

2016

 

5.         End User Devices:

a.         How many desktops/laptops are deployed by the Council?

1,400

 

b.         How many mobile devices [Phones & tablets etc] are deployed by
the council?

917

 

c.         What were the installation dates of the above desktop/laptops?

2010 - 2018

 

d.         When is your planned (or estimated) desktop/laptop refresh
date? (Month/Year)

2019

 

6.         Backup, DR and BC:

a.         What device/system do you use for your daily backups (e.g tape
or disk)

HP Proliant DL servers with MSA 60 Sans connected

 

b.         What backup software do you use?

MS DPM

 

c.         How much data do you backup, in TB?

230Tb

 

d.         Do you use a third party to provide a Business Continuity
service (e.g. office workplace recovery or infrastructure ship-to-site
solutions)?

No

 

e.         Does your current recovery solution meet your stakeholder’s
expectations?

Yes

 

f.          Do you already backup into the cloud?

Yes – 13 Azure vm’s

 

g.         Do you have a documented disaster recovery & business
continuity plan in place?

Yes

 

7.         Number of Physical servers?

58

 

8.         Number of virtualised servers? & Which Virtualisation platform
do you use?

215 in Hyper-v / ESX

 

9.         Do you have a cloud strategy if so what is it?

Yes - Azure migration

 

10.       Do you use Azure or Amazon Web Services?

Yes - Azure

 

11.       Do you use or are you planning to use MS O365?

Yes

 

12.       Please also name all of the IT re-sellers that you work with and
buy from, as well as the frameworks utilised.

Bytes Software - run as a tender

 

13.       Do you have a Software Asset Management Policy? If so what is
it?

No formal policy

 

14.       Who is responsible for your Software Asset Management?

Head of ICT

 

15.       How much did you pay in the last financial year for software
licenses?

£1,277,688

 

16.       If applicable, how many people are using Office 365?

1,100

 

17.       Who are your top three software vendors by revenue?

Microsoft

Oracle

Unit 4

 

18.       What are the contractual renewal dates for those three vendors?

Microsoft April 2020
Oracle April 2019
Unit 4 April 2019

 

19.       Have you been audited by those three vendors? If so the date of
the audit.

Yes Oracle and Microsoft  audits in progress

 

20.       Do you currently measure software usage versus the number of
licenses purchased?

Yes

 

21.       Do you use a software asset management and/or software inventory
tool? If so which one(s)?

Yes - SCCM

 

22.       Are you actively moving any applications/infrastructure into a
cloud environment? If so who is responsible for this?

Yes - Infrastructure Support Team

 

23.       Do you have contract for IT asset disposal?

Equipment shells disposed of by Corporate Max

Hard disks disposed via PHS Data Shred

 

24.       When is the contract due for renewal?

Reviewed annually

 

25.       Who is responsible for your IT Asset disposal?

Head of ICT

 

26.       What is the total number of IT staff employed by the
organization: Please list and provide contact details for the IT senior
management team including CIO, IT Director and Infrastructure Architects
if applicable.

This information can be obtained from
[1]https://www3.rbwm.gov.uk/info/200129/cou...

 

27.       Who is Head of IT? – Please provide contact details

John Tordoff [2][email address]

 

28.       Who is Head of Procurement? – Please provide contact details

Procurement Manager is Lyn Hitchinson, [3][email address]

 

29.       Do you have a managed/shared service with any other councils?

Yes - some services delivered with Wokingham Borough Council

 

30.       Do you normally purchase equipment and services as a capital
investment (Cap-Ex) or ongoing operational charges (Opex).

Combination of both

 

 

This concludes your information request.

 

If you are unhappy with the information we have provided in response to
your request please write to:

 

Information Governance Manager

Royal Borough of Windsor & Maidenhead

Town Hall, St Ives Road

Maidenhead

SL6 1RF

or send an e-mail to [4][RBWM request email]

 

Yours sincerely

 

Angelica Popa

Information Governance Assistant

Law & Governance Service

Royal Borough of Windsor & Maidenhead

St.Ives Road

Maidenhead

SL6 1RF

 

 

Website: [5]http://www.rbwm.gov.uk

Follow us on Twitter: [6]@RBWM

Like us on [7]Facebook

 

 

 

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We don't know whether the most recent response to this request contains information or not – if you are Daniel Shaw please sign in and let everyone know.