IT Infrastructure

Daniel Shaw made this Freedom of Information request to Hertsmere Borough Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Hertsmere Borough Council,

Under the freedom of information act 2000. I write to obtain the following information about the organisations information technology infrastructure equipment:

1. What is your annual IT Budget for 2017, 2018 & 2019?
2. Storage:
a. What storage vendor(s) and models do you currently use?
b. What is the capacity of the storage data in TB & How much of this is utilised?
c. What were the installation dates of the above storage vendor(s)? (Month/Year)
d. When is your planned (or estimated) storage refresh date? (Month/Year)?
e. Do you have any extended warranties, if so, with which supplier?
f. What is your estimated budget for the storage refresh?
3. Server/Compute:
a. What server vendor(s) and models do you currently use?
b. What were the installation dates of the above server vendor(s)? (Month/Year)
c. When is your planned (or estimated) server refresh date? (Month/Year)
d. What is your estimated budget for the server refresh?
e. Do you have any extended warranties, if so, with which supplier?
f. Which operating systems are used?
4. Network & Security:
a. What network vendor(s) and models do you currently use?
b. What are the quantities of the Edge, Core and MP used in your network?
c. What network architecture is currently used?
d. What security solutions are being utilised?
e. What were the installation dates of the above network vendor(s)? (Month/Year)
f. When is your planned (or estimated) Network refresh date? (Month/Year)?
g. What is your estimated budget for the Network refresh?
h. When did you install your current Wi-Fi environment?
5. End User Devices:
a. How many desktops/laptops are deployed by the Council?
b. How many mobile devices [Phones & tablets etc] are deployed by the council?
c. What were the installation dates of the above desktop/laptops?
d. When is your planned (or estimated) desktop/laptop refresh date? (Month/Year)
6. Backup, DR and BC:
a. What device/system do you use for your daily backups (e.g tape or disk)
b. What backup software do you use?
c. How much data do you backup, in TB?
d. Do you use a third party to provide a Business Continuity service (e.g. office workplace recovery or infrastructure ship-to-site solutions)?
e. Does your current recovery solution meet your stakeholder’s expectations?
f. Do you already backup into the cloud?
g. Do you have a documented disaster recovery & business continuity plan in place?
7. Number of Physical servers?
8. Number of virtualised servers? & Which Virtualisation platform do you use?
9. Do you have a cloud strategy if so what is it?
10. Do you use Azure or Amazon Web Services?
11. Do you use or are you planning to use MS O365?
12. Please also name all of the IT re-sellers that you work with and buy from, as well as the frameworks utilised.
13. Do you have a Software Asset Management Policy? If so what is it?
14. Who is responsible for your Software Asset Management?
15. How much did you pay in the last financial year for software licenses?
16. If applicable, how many people are using Office 365?
17. Who are your top three software vendors by revenue?
18. What are the contractual renewal dates for those three vendors?
19. Have you been audited by those three vendors? If so the date of the audit.
20. Do you currently measure software usage versus the number of licenses purchased?
21. Do you use a software asset management and/or software inventory tool? If so which one(s)?
22. Are you actively moving any applications/infrastructure into a cloud environment? If so who is responsible for this?
23. What is the total number of IT staff employed by the organization: Please list and provide contact details for the IT senior management team including CIO, IT Director and Infrastructure Architects if applicable.
24. Who is Head of IT? – Please provide contact details
25. Who is Head of Procurement? – Please provide contact details
26. Do you have a managed/shared service with any other councils?
27. Do you normally purchase equipment and services as a capital investment (Cap-Ex) or ongoing operational charges (Opex).

Yours faithfully,

Daniel Shaw

foi, Hertsmere Borough Council

Thank you for your email. Your email has been received and will be
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foi, Hertsmere Borough Council

4 Attachments

Dear Daniel Shaw,

I am writing in response to your Freedom of Information request received
16^th April 2018.

Your request has now been considered under the terms of the Freedom of
Information Act and/or Environmental Information Regulations and we are
able to respond as follows:

 

Your Request:

Dear Hertsmere Borough Council,

 

Under the freedom of information act 2000. I write to obtain the following
information about the organisations information technology infrastructure
equipment:

 

1.            What is your annual IT Budget for 2017, 2018 & 2019?

2.            Storage:

a.            What storage vendor(s) and models do you currently use?

b.            What is the capacity of the storage data in TB & How much of
this is utilised?

c.             What were the installation dates of the above storage
vendor(s)? (Month/Year)

d.            When is your planned (or estimated) storage refresh date?
(Month/Year)?

e.            Do you have any extended warranties, if so, with which
supplier?

f.             What is your estimated budget for the storage refresh?

3.            Server/Compute:

a.            What server vendor(s) and models do you currently use?

b.            What were the installation dates of the above server
vendor(s)? (Month/Year)

c.             When is your planned (or estimated) server refresh date?
(Month/Year)

d.            What is your estimated budget for the server refresh?

e.            Do you have any extended warranties, if so, with which
supplier?

f.             Which operating systems are used?

4.            Network & Security:

a.            What network vendor(s) and models do you currently use?

b.            What are the quantities of the Edge, Core and MP used in
your network?

c.             What network architecture is currently used?

d.            What security solutions are being utilised?

e.            What were the installation dates of the above network
vendor(s)? (Month/Year)

f.             When is your planned (or estimated) Network refresh date?
(Month/Year)?

g.            What is your estimated budget for the Network refresh?

h.            When did you install your current Wi-Fi environment?

5.            End User Devices:

a.            How many desktops/laptops are deployed by the Council?

b.            How many mobile devices [Phones & tablets etc] are deployed
by the council?

c.             What were the installation dates of the above
desktop/laptops?

d.            When is your planned (or estimated) desktop/laptop refresh
date? (Month/Year)

6.            Backup, DR and BC:

a.            What device/system do you use for your daily backups (e.g
tape or disk)

b.            What backup software do you use?

c.             How much data do you backup, in TB?

d.            Do you use a third party to provide a Business Continuity
service (e.g. office workplace recovery or infrastructure ship-to-site
solutions)?

e.            Does your current recovery solution meet your stakeholder’s
expectations?

f.             Do you already backup into the cloud?

g.            Do you have a documented disaster recovery & business
continuity plan in place?

7.            Number of Physical servers?

8.            Number of virtualised servers? & Which Virtualisation
platform do you use?

9.            Do you have a cloud strategy if so what is it?

10.          Do you use Azure or Amazon Web Services?

11.          Do you use or are you planning to use MS O365?

12.          Please also name all of the IT re-sellers that you work with
and buy from, as well as the frameworks utilised.

13.          Do you have a Software Asset Management Policy? If so what is
it?

14.          Who is responsible for your Software Asset Management?

15.          How much did you pay in the last financial year for software
licenses?

16.          If applicable, how many people are using Office 365?

17.          Who are your top three software vendors by revenue?

18.          What are the contractual renewal dates for those three
vendors?

19.          Have you been audited by those three vendors? If so the date
of the audit.

20.          Do you currently measure software usage versus the number of
licenses purchased?

21.          Do you use a software asset management and/or software
inventory tool? If so which one(s)?

22.          Are you actively moving any applications/infrastructure into
a cloud environment? If so who is responsible for this?

23.          What is the total number of IT staff employed by the
organization: Please list and provide contact details for the IT senior
management team including CIO, IT Director and Infrastructure Architects
if applicable.

24.          Who is Head of IT? – Please provide contact details

25.          Who is Head of Procurement? – Please provide contact details

26.          Do you have a managed/shared service with any other councils?

27.          Do you normally purchase equipment and services as a capital
investment (Cap-Ex) or ongoing operational charges (Opex).

 

Yours faithfully,

 

Daniel Shaw

 

 

Our Response:

 

1.               

2016/17 2017/18 2018/19
Budget Budget Budget
£ £ £
     
Totals: 930,950 936,900 1,024,700
     

 

2.              Storage:

 

a.      Unity EMC & NetApp

b.      30TB – used 20TB

c.      May 2017

d.      May 2022

e.      Yes with Atos

f.       To be determined

 

3.              Server/Compute:

 

a.      Dell FX2 / Bull Blades BS22

b.      May 2017/ May 2010

c.      May 2022

d.      To be determined

e.      Yes with Atos

f.      2008r2 & 2012

 

4.              Network & Security:

 

a.      Extreme

b.      Edge 13 – Core 3

c.      Ethernet

d.      Not subject to discloser on security grounds. Information would be
useful to a hostile actor.

e.      June 2012

f.      No planned refresh date.

g.    To be determined

h.      May 2018

 

5.      End User Devices:

a.      394

b.      Phones – 105 IPads -80

c.      Various

d.      December 2018

 

6.      Backup, DR and BC:

a.      Cloud / Disk

b.      Acronis / Unitrend

c.      20TB

d.      No

e.      No

f.      Yes

g.     Yes

 

7.     6

8.     104 - Vmware

   9.     Please see
[1]https://www.hertsmere.gov.uk/Documents/1...

10    Not currently see note below

11   Currently running a MS O365‘pilot’ group with intention of expanding
later this year.

12  
[2]https://www.hertsmere.gov.uk/Business/Te...

13   Yes

14   IDS Manager

15   MS licencing £50,000

16   10

17    Microsoft, Civica, Idox

18   Microsoft Enterprise agreement October 2018 (option for additional 2
years) , Civica annual April renewal, Idox annual April renewal

19   No

20   Yes

21   Asset Studio

22   See note below

23   Total number of IT staff 12 FTE

             Information and Digital Services Manager

             John Robinson

             020 8207 2277

             [3][email address]

24      John Robinson

             020 8207 2277

             [4][email address]

25      Andrew Harper

             020 8207 2277

             [email address]

26        Yes

27        Both depending on type of equipment being purchased

 

Note

 

We are currently in the process of tendering for a partner to assist the
council in migrating to a hybrid public cloud infrastructure and the
associated cloud infrastructure. We are using Crown Commercial Services
framework agreement RM3733 lot 2.

 

 

If you have any queries about the processing of your request then please
do not hesitate to contact me.  Further information explaining the
Council's process for responding to information requests together with a
complaints/appeals procedure is available in our reception or via our
website at:

 

http://www.hertsmere.gov.uk/councildemoc...

 

The Information Commissioner oversees the application of the Freedom of
Information Act.  You may contact the Information Commissioner at:

 

Information Commissioners Office

Wycliffe House, Water Lane

Wilmslow

Cheshire    SK9 5AF

Telephone: 01625 545700

Website:  www.informationcommissioner.gov.uk

 

Please include the above reference number on all correspondence related to
this request.

 

Thank you for your request.

 

Kind regards

 

Information Services

 

Hertsmere Borough Council | Civic Offices | Elstree Way | Borehamwood |
Herts | WD6 1WA
t: 020 8207 2277

 

[5]www.hertsmere.gov.uk

 

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