IT Infrastructure

Daniel Shaw made this Freedom of Information request to Canterbury City Council

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Dear Canterbury City Council,

Under the freedom of information act 2000. I write to obtain the following information about the organisations information technology infrastructure equipment:

1. What is your annual IT Budget for 2017, 2018 & 2019?
2. Storage:
a. What storage vendor(s) and models do you currently use?
b. What is the capacity of the storage data in TB & How much of this is utilised?
c. What were the installation dates of the above storage vendor(s)? (Month/Year)
d. When is your planned (or estimated) storage refresh date? (Month/Year)?
e. Do you have any extended warranties, if so, with which supplier?
f. What is your estimated budget for the storage refresh?
3. Server/Compute:
a. What server vendor(s) and models do you currently use?
b. What were the installation dates of the above server vendor(s)? (Month/Year)
c. When is your planned (or estimated) server refresh date? (Month/Year)
d. What is your estimated budget for the server refresh?
e. Do you have any extended warranties, if so, with which supplier?
f. Which operating systems are used?
4. Network & Security:
a. What network vendor(s) and models do you currently use?
b. What are the quantities of the Edge, Core and MP used in your network?
c. What network architecture is currently used?
d. What security solutions are being utilised?
e. What were the installation dates of the above network vendor(s)? (Month/Year)
f. When is your planned (or estimated) Network refresh date? (Month/Year)?
g. What is your estimated budget for the Network refresh?
h. When did you install your current Wi-Fi environment?
5. End User Devices:
a. How many desktops/laptops are deployed by the Council?
b. How many mobile devices [Phones & tablets etc] are deployed by the council?
c. What were the installation dates of the above desktop/laptops?
d. When is your planned (or estimated) desktop/laptop refresh date? (Month/Year)
6. Backup, DR and BC:
a. What device/system do you use for your daily backups (e.g tape or disk)
b. What backup software do you use?
c. How much data do you backup, in TB?
d. Do you use a third party to provide a Business Continuity service (e.g. office workplace recovery or infrastructure ship-to-site solutions)?
e. Does your current recovery solution meet your stakeholder’s expectations?
f. Do you already backup into the cloud?
g. Do you have a documented disaster recovery & business continuity plan in place?
7. Number of Physical servers?
8. Number of virtualised servers? & Which Virtualisation platform do you use?
9. Do you have a cloud strategy if so what is it?
10. Do you use Azure or Amazon Web Services?
11. Do you use or are you planning to use MS O365?
12. Please also name all of the IT re-sellers that you work with and buy from, as well as the frameworks utilised.
13. Do you have a Software Asset Management Policy? If so what is it?
14. Who is responsible for your Software Asset Management?
15. How much did you pay in the last financial year for software licenses?
16. If applicable, how many people are using Office 365?
17. Who are your top three software vendors by revenue?
18. What are the contractual renewal dates for those three vendors?
19. Have you been audited by those three vendors? If so the date of the audit.
20. Do you currently measure software usage versus the number of licenses purchased?
21. Do you use a software asset management and/or software inventory tool? If so which one(s)?
22. Are you actively moving any applications/infrastructure into a cloud environment? If so who is responsible for this?
23. What is the total number of IT staff employed by the organization: Please list and provide contact details for the IT senior management team including CIO, IT Director and Infrastructure Architects if applicable.
24. Who is Head of IT? – Please provide contact details
25. Who is Head of Procurement? – Please provide contact details
26. Do you have a managed/shared service with any other councils?
27. Do you normally purchase equipment and services as a capital investment (Cap-Ex) or ongoing operational charges (Opex).

Yours faithfully,

Daniel Shaw

CCC FOI, Canterbury City Council

Thank you for submitting a Freedom of Information request.  Your email has
been forwarded to the Freedom of Information and Data
Protection Coordinator. 
We endeavour to respond to all Freedom of Information requests within 20
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Kind regards
Freedom of Information Team
Canterbury City Council

CCC FOISupport, Canterbury City Council

 Dear Mr Shaw

Thank you for your Freedom of Information request in which you have
requested information concerning our ICT infrastructure. In order to
address your request effectively, please could we ask that you clarify the
year to which your request relates in respect of Question 17: Who are your
top three software vendors by revenue?

Thank you

Emma

 

show quoted sections

CCC FOISupport, Canterbury City Council

1 Attachment

Reference:         5879

Title:                   ICT Infrastructure

 

Thank you for your freedom of information request.

 

Please see below for our response. 

If you are unhappy with the way your enquiry has been dealt with, you may
ask for an internal review by e-mailing [1][email address] or by
following the procedure set out on the council’s website. 

If you are still dissatisfied after an internal review, you may appeal to
the Information Commissioner, Wycliffe House, Water Lane, Wilmslow SK9
5AF.

Kind regards,

 

Emma

 

 

Freedom of Information Team

Canterbury City Council

 

 

 

Reference:         5879

Title:                    ICT Infrastructure

Date of reply:    30 April 2018

 

Summary:          

Request for information held in respect of ICT infrastructure

 

Question 1

What is your annual IT Budget for 2017, 2018 & 2019?

Our response:

Details of our budgets are published annually when the budget is set for
the coming year - details for 2017/18 onwards is here;
[2]http://democracy.canterbury.gov.uk/docum...
p168 for the revenue budget and p176 for the capital budget.

 

Details for 2018/19 and onwards can be found here;
[3]http://democracy.canterbury.gov.uk/docum...
p290 for revenue and p299 for capital.

 

Question 2: Storage

a.       What storage vendor(s) and models do you currently use?

Our response:

HP 3PAR x 2

 

b.      What is the capacity of the storage data in TB & How much of this
is utilised?

Our response:

150/120

 

c.       What were the installation dates of the above storage vendor(s)?
(Month/Year)

Our response:

3/16

 

d.      When is your planned (or estimated) storage refresh date?
(Month/Year)?

Our response:

3/21

 

e.      Do you have any extended warranties, if so, with which supplier?

Our response:

No

 

f.        What is your estimated budget for the storage refresh?

Our response:

£200K

 

Question 3: Server/Compute

a.       What server vendor(s) and models do you currently use?

Our response:

HP G7 - G9

 

b.      What were the installation dates of the above server vendor(s)?
(Month/Year)

Our response:

2012-2018

 

c.       When is your planned (or estimated) server refresh date?
(Month/Year)

Our response:

Rolling programme to refresh some each year.

 

d.      What is your estimated budget for the server refresh?

Our response:

£80K

 

e.      Do you have any extended warranties, if so, with which supplier?

Our response:

No

 

f.        Which operating systems are used?

Our response:

Windows 2008 onwards

Oracle

Ubuntu.

VMWare

 

Question 4: Network & Security

a.       What network vendor(s) and models do you currently use?

Our response:

HP 5x Series

 

b.      What are the quantities of the Edge, Core and MP used in your
network?

Our response:

It is unclear how Edge and MP are defined within your request as they can
mean different things to different people depending.  We use HP 5120/5130
in the Client access role.  Core is provided by HP 5500.  We use
Multipoint links (MP) very often in a variety of styles. Quantities can be
deduced from the table below.  If your request refers to anything further,
please could you clarify what is required so we can address this for you.

c.       What network architecture is currently used?

Our response:

Hybrid Star Topology.

 

d.      What security solutions are being utilised?

Our response:

Firewalls, Antivirus and Web/email content filters.

 

e.      What were the installation dates of the above network vendor(s)?
(Month/Year)

Our response:

Programmes carried out by in house staff CCC 2015 TDC & DDC 2013-2014

 

f.        When is your planned (or estimated) Network refresh date?
(Month/Year)?

Our response:

Review of requirement planned 2022

 

g.       What is your estimated budget for the Network refresh?

Our response:

Requirement unclear, no estimate made.

 

h.      When did you install your current Wi-Fi environment?

Our response:

Adhoc Growth between 2012 and present

 

Question 5: End User Devices

a.                   How many desktops/laptops are deployed by the
Council?

Our response:

490

 

b.      How many mobile devices [Phones & tablets etc] are deployed by the
council?

Our response:

Phones: 98

Tablets: 188

 

c.       What were the installation dates of the above desktop/laptops?

Our response:

Majority 2014

 

d.      When is your planned (or estimated) desktop/laptop refresh date?
(Month/Year)

Our response:

2018/2019

 

Question 6: Backup, DR and BC

a.                   What device/system do you use for your daily backups
(e.g tape or disk)

Our response:

Disk

 

b.      What backup software do you use?

Our response:

ArcServe

 

c.       How much data do you backup, in TB?

Our response:

120TB

 

d.      Do you use a third party to provide a Business Continuity service
(e.g. office workplace recovery or infrastructure ship-to-site solutions)?

Our response:

No

 

e.      Does your current recovery solution meet your stakeholder’s
expectations?

Our response:

Yes

 

f.        Do you already backup into the cloud?

Our response:

Yes

 

g.       Do you have a documented disaster recovery & business continuity
plan in place?

Our response:

Yes

 

Question 7

What is the total number of Physical servers?

Our response:

Our ICT service is provided by East Kent Services, a shared service
serving Canterbury, Dover and Thanet councils. Due to this some of these
are shared systems so numbers cannot be split out however, there are a
total of 113 Physical servers, with 489 vms spread over VMWare and
Xenserver across the partnership.

 

Question 8

What is the total number of virtualised servers and which Virtualisation
platform do you use?

Our response:

VMware

 

Question 9

Do you have a cloud strategy if so what is it?

Our response:

No, our digital strategy is the adoption of the Local Government Digital
Service Standard

 

Question 10

Do you use Azure or Amazon Web Services?

Our response:

No

 

Question 11

Do you use or are you planning to use MS O365?

Our response:

No

 

Question 12

Please also name all of the IT resellers that you work with and  buy from,
as well as the frameworks utilised.

Our response:

Please note our ICT services are provided by East Kent Services who are a
partnership organisation that provides shared ICT services to Canterbury
City Council, Dover District Council and Thanet District Council.

Details of council spends can be found online via the Canterbury City
Council website, the following links will take you to the relevant pages;

o [4]https://www.canterbury.gov.uk/downloads/...
o [5]https://www.dover.gov.uk/Corporate-Infor...
o [6]https://www.thanet.gov.uk/your-services/...

The framework utilised is GCloud.

 

Question 13

Do you have a Software Asset Management Policy? If so what is it?

Our response:

Yes - to only operate supported versions.

 

Question 14

Who is responsible for your Software Asset Management?

Our response:

ICT service and business unit system administrators

 

Question 15

How much did you pay in the last financial year for software licenses?

Our response:

Details of council spends are available via the Canterbury City Council
website.

 

Question 16

If applicable, how many people are using Office 365?

Our response:

Not applicable

 

Question 17

Who are your top three software vendors by revenue?

Our response:

Details of council spends are available via the Canterbury City Council
website.

 

Question 19

Have you been audited by those three vendors? If so the date of the audit.

Our response:

Not held

 

Question 20

Do you currently measure software usage versus the number of licenses
purchased?

Our response:

Yes

 

Question 21

Do you use a software asset management and/or software inventory tool? If
so which one(s)?

Our response:

Yes - TopDesk, Lansweeper

 

Question 22

Are you actively moving any applications/infrastructure into a cloud
environment? If so who is responsible for this?

Our response:  

Yes, the Digital Transformation & Policy team are responsible for this,
under the direction of the Head of Digital Transformation & Policy.

 

Question 23

What is the total number of IT staff employed by the organization:

Our response:

48

 

Question 24

Please list and provide contact details for the IT senior management team
including CIO, IT Director and Infrastructure Architects if applicable.

Our response:

Head of ICT

Mr Sean Hale

01843 577000

[7][email address]

 

Question 25

Who is Head of IT? – Please provide contact details

Our response:

As above.

 

Question 26

Who is Head of Procurement? – Please provide contact details

Our response:

Procurement is managed via the Kent Business Portal, details of which can
he found here; [8]https://www.kentbusinessportal.org.uk/. The director of
Finance and Procurement is Lisa Fillery.

 

Question 27

Do you have a managed/shared service with any other councils?

Our response:

Yes  

 

Question 28

Do you normally purchase equipment and services as a capital investment
(Cap-Ex) or ongoing operational charges (Opex).

Our response:

Capex

References

Visible links
1. mailto:[email address]
2. http://democracy.canterbury.gov.uk/docum...
3. http://democracy.canterbury.gov.uk/docum...
4. https://www.canterbury.gov.uk/downloads/...
5. https://www.dover.gov.uk/Corporate-Infor...
6. https://www.thanet.gov.uk/your-services/...
7. mailto:[email address]
8. https://www.kentbusinessportal.org.uk/