IT Infrastructure

Response to this request is long overdue. By law, under all circumstances, Bournemouth Borough Council should have responded by now (details). You can complain by requesting an internal review.

Dear Bournemouth Borough Council,

Under the freedom of information act 2000. I write to obtain the following information about the organisations information technology infrastructure equipment:

1. What is your annual IT Budget for 2017, 2018 & 2019?
2. Storage:
a. What storage vendor(s) and models do you currently use?
b. What is the capacity of the storage data in TB & How much of this is utilised?
c. What were the installation dates of the above storage vendor(s)? (Month/Year)
d. When is your planned (or estimated) storage refresh date? (Month/Year)?
e. Do you have any extended warranties, if so, with which supplier?
f. What is your estimated budget for the storage refresh?
3. Server/Compute:
a. What server vendor(s) and models do you currently use?
b. What were the installation dates of the above server vendor(s)? (Month/Year)
c. When is your planned (or estimated) server refresh date? (Month/Year)
d. What is your estimated budget for the server refresh?
e. Do you have any extended warranties, if so, with which supplier?
f. Which operating systems are used?
4. Network & Security:
a. What network vendor(s) and models do you currently use?
b. What are the quantities of the Edge, Core and MP used in your network?
c. What network architecture is currently used?
d. What security solutions are being utilised?
e. What were the installation dates of the above network vendor(s)? (Month/Year)
f. When is your planned (or estimated) Network refresh date? (Month/Year)?
g. What is your estimated budget for the Network refresh?
h. When did you install your current Wi-Fi environment?
5. End User Devices:
a. How many desktops/laptops are deployed by the Council?
b. How many mobile devices [Phones & tablets etc] are deployed by the council?
c. What were the installation dates of the above desktop/laptops?
d. When is your planned (or estimated) desktop/laptop refresh date? (Month/Year)
6. Backup, DR and BC:
a. What device/system do you use for your daily backups (e.g tape or disk)
b. What backup software do you use?
c. How much data do you backup, in TB?
d. Do you use a third party to provide a Business Continuity service (e.g. office workplace recovery or infrastructure ship-to-site solutions)?
e. Does your current recovery solution meet your stakeholder’s expectations?
f. Do you already backup into the cloud?
g. Do you have a documented disaster recovery & business continuity plan in place?
7. Number of Physical servers?
8. Number of virtualised servers? & Which Virtualisation platform do you use?
9. Do you have a cloud strategy if so what is it?
10. Do you use Azure or Amazon Web Services?
11. Do you use or are you planning to use MS O365?
12. Please also name all of the IT re-sellers that you work with and buy from, as well as the frameworks utilised.
13. Do you have a Software Asset Management Policy? If so what is it?
14. Who is responsible for your Software Asset Management?
15. How much did you pay in the last financial year for software licenses?
16. If applicable, how many people are using Office 365?
17. Who are your top three software vendors by revenue?
18. What are the contractual renewal dates for those three vendors?
19. Have you been audited by those three vendors? If so the date of the audit.
20. Do you currently measure software usage versus the number of licenses purchased?
21. Do you use a software asset management and/or software inventory tool? If so which one(s)?
22. Are you actively moving any applications/infrastructure into a cloud environment? If so who is responsible for this?
23. What is the total number of IT staff employed by the organization: Please list and provide contact details for the IT senior management team including CIO, IT Director and Infrastructure Architects if applicable.
24. Who is Head of IT? – Please provide contact details
25. Who is Head of Procurement? – Please provide contact details
26. Do you have a managed/shared service with any other councils?
27. Do you normally purchase equipment and services as a capital investment (Cap-Ex) or ongoing operational charges (Opex).

Yours faithfully,

Daniel Shaw

Bournemouth Borough Council Enquiries, Bournemouth Borough Council

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ICT Information Asset Advisor, Bournemouth Borough Council

1 Attachment

Dear Daniel Shaw

Freedom of Information Request

I am writing to acknowledge your request for information received on
15/03/2018.

 

We are dealing with your request and will be in contact with you again.

 

A response will be made within 20 working days, either supplying you with
the information which you have asked for, or explaining why we cannot
supply it. If we need any further clarification we will contact you.

 

Yours sincerely

 

Steve Maher
Information Asset Advisor
ICT Services
T: 01202 458234 W: bournemouth.gov.uk

[1]http://biz/BusinessUnits/SharedServices/...

 

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ICT Information Asset Advisor, Bournemouth Borough Council

1 Attachment

Dear Daniel Shaw

Information Request – Freedom of Information Act

 

Further to your request for information received on 15/03/2018 please find
enclosed the material that you asked for.

 

Under the freedom of information act 2000. I write to obtain the following
information about the organisations information technology infrastructure
equipment:

 

1.            What is your annual IT Budget for 2017, 2018 & 2019? 2018 &
2019  - £5.2m (shared across Bournemouth & Poole Council)

2.      Storage:

a.      What storage vendor(s) and models do you currently use? EMC
VNX5200 and VNX5600

b.      What is the capacity of the storage data in TB & How much of this
is utilised? RAW=60TB each, Usable 43TB, Utilised=23TB

c.      What were the installation dates of the above storage vendor(s)?
(Month/Year) VNX5200 March 2013 – VNX5600 July 2014

d.      When is your planned (or estimated) storage refresh date?
(Month/Year)? TBD

e.      Do you have any extended warranties, if so, with which supplier?
Yes, MTI

f.      What is your estimated budget for the storage refresh? N/A

3.      Server/Compute:

a.      What server vendor(s) and models do you currently use? HP/Sun

b.      What were the installation dates of the above server vendor(s)?
(Month/Year) Rolling programme of replacement

c.      When is your planned (or estimated) server refresh date?
(Month/Year) 2018/19

d.      What is your estimated budget for the server refresh? £250k

e.      Do you have any extended warranties, if so, with which supplier?
Ricoh

f.      Which operating systems are used? Windows 2008, Windows 2012,
Linux, Solaris

4.      Network & Security:

a.      What network vendor(s) and models do you currently use? Nortel
480T, 480T PWR Password 8860; Nortel Ethernet Routing Switch 1648T; Nortel
Routing  Switch 4550T-PWR; Avaya 5510, 55120; Cisco 2950, 2960, 3650

b.      What are the quantities of the Edge, Core and MP used in your
network? Two core;  roughly 174 edge switches

c.      What network architecture is currently used?  Don’t understand the
question

d.      What security solutions are being utilised? Lots, can you be
specific about which elements of the ISMS?

e.      What were the installation dates of the above network vendor(s)?
(Month/Year) Exact date not known; Nortel and Avaya between fifteen and
five years ago. Cisco between fifteen years ago and last year

f.      When is your planned (or estimated) Network refresh date?
(Month/Year)? 2018

g.      What is your estimated budget for the Network refresh? TBD

h.      When did you install your current Wi-Fi environment? 2018

5.      End User Devices:

a.      How many desktops/laptops are deployed by the Council? Approx 2600

b.      How many mobile devices [Phones & tablets etc] are deployed by the
council? Approx 2700

c.      What were the installation dates of the above desktop/laptops?
Rolling programme of replacement

d.      When is your planned (or estimated) desktop/laptop refresh date?
(Month/Year) Next 18-24 months

6.      Backup, DR and BC:

a.      What device/system do you use for your daily backups (e.g tape or
disk) Disk – Data Domain 2500, Tape- Scalar i500

b.      What backup software do you use? EMC Networker

c.      How much data do you backup, in TB? 70TB/Month

d.      Do you use a third party to provide a Business Continuity service
(e.g. office workplace recovery or infrastructure ship-to-site
solutions)?  No

e.      Does your current recovery solution meet your stakeholder's
expectations? No

f.      Do you already backup into the cloud? Yes

g.      Do you have a documented disaster recovery & business continuity
plan in place? Yes

7.      Number of Physical servers? 63

8.      Number of virtualised servers? & Which Virtualisation platform do
you use? 174, VMware

9.      Do you have a cloud strategy if so what is it? Yes, use where
appropriate and cost-effective to do so

10.     Do you use Azure or Amazon Web Services? Azure

11.     Do you use or are you planning to use MS O365? Yes

12.     Please also name all of the IT re-sellers that you work with and
buy from, as well as the frameworks utilised. CCS Framesworks, Kent
Framework

Suppliers – ACS, Banner, Bytes, Canon, CCS, CDW, Daisy, DTP, Ergo
Computing, Galtec Solutions, Insight, Iron Mountain, Millgate, Pervasive
Networks, Phoenix, Probrand, Softcat, Software Box Ltd, XMA Limited

13.     Do you have a Software Asset Management Policy? If so what is it?
Yes - basically all software must be purchased via ICT and verified as
compliant with systems

14.     Who is responsible for your Software Asset Management?  Carlton
Wellsbury

15.     How much did you pay in the last financial year for software
licenses? Approximately £1.5 million with licenses including support &
maintenance

16.     If applicable, how many people are using Office 365? 2600

17.     Who are your top three software vendors by revenue? Bytes
(Microsoft), The Technology Forge, Selima

18.     What are the contractual renewal dates for those three vendors?
Bytes (Microsoft) – March 2021, The Technology Forge – August 2018, Selima
– July 2020

19.     Have you been audited by those three vendors? If so the date of
the audit. Microsoft – currently being reviewed

20.     Do you currently measure software usage versus the number of
licenses purchased?  Yes

21.     Do you use a software asset management and/or software inventory
tool? If so which one(s)? Yes – Licenses Manager

22.     Are you actively moving any applications/infrastructure into a
cloud environment? If so who is responsible for this? Yes, Infrastructure
Manager, Marc Biondic

23.     What is the total number of IT staff employed by the organization:
Please list and provide contact details for the IT senior management team
including CIO, IT Director and Infrastructure Architects if applicable.
93.5 FTE Shared Service, Bournemouth Borough Council & Borough of Poole

ICT Service Director, Katie Lacey

ICT Senior Management Team;

Infrastructure Manager, Marc Biondic, [1][email address]

Service Delivery Manager, Simon Rees, [2][email address]

Digital Services and Change Manager, Andrew Milner,
[3][email address]
Contracts & Compliance Manager, Sarah Chamberlain,
[4][email address]

Development Manager, Neil Poulton, [5][email address]

24.     Who is Head of IT? - Please provide contact details Katie Lacey

25.     Who is Head of Procurement? - Please provide contact details
Jeremy Richardson

26.     Do you have a managed/shared service with any other councils? Yes,
Shared Service with Borough of Poole

27.     Do you normally purchase equipment and services as a capital
investment (Cap-Ex) or ongoing operational charges (Opex). Normally
ongoing operational charges

 

 

 

I hope that this deals with your request satisfactorily.

 

If you are dissatisfied with this response you can ask for a review, which
will be dealt with through the Council’s complaints procedure. Details of
the complaints procedure can be found at:
[6]www.bournemouth.gov.uk/Complaints

If you are dissatisfied with the outcome of the Council’s review you have
the right to refer the matter to the Information Commissioner’s Office.
Contact details for the Information Commissioner can be found at:
[7]https://ico.org.uk/

 

 

Yours sincerely

Steve Maher
Information Asset Advisor
ICT Services
T: 01202 458234 W: bournemouth.gov.uk

[8]http://biz/BusinessUnits/SharedServices/...

 

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