IT Infrastructure

Daniel Shaw made this Freedom of Information request to Boston Borough Council

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The request was successful.

Dear Boston Borough Council,

Under the freedom of information act 2000. I write to obtain the following information about the organisations information technology infrastructure equipment:

1. What is your annual IT Budget for 2017, 2018 & 2019?
2. Storage:
a. What storage vendor(s) and models do you currently use?
b. What is the capacity of the storage data in TB & How much of this is utilised?
c. What were the installation dates of the above storage vendor(s)? (Month/Year)
d. When is your planned (or estimated) storage refresh date? (Month/Year)?
e. Do you have any extended warranties, if so, with which supplier?
f. What is your estimated budget for the storage refresh?
3. Server/Compute:
a. What server vendor(s) and models do you currently use?
b. What were the installation dates of the above server vendor(s)? (Month/Year)
c. When is your planned (or estimated) server refresh date? (Month/Year)
d. What is your estimated budget for the server refresh?
e. Do you have any extended warranties, if so, with which supplier?
f. Which operating systems are used?
4. Network & Security:
a. What network vendor(s) and models do you currently use?
b. What are the quantities of the Edge, Core and MP used in your network?
c. What network architecture is currently used?
d. What security solutions are being utilised?
e. What were the installation dates of the above network vendor(s)? (Month/Year)
f. When is your planned (or estimated) Network refresh date? (Month/Year)?
g. What is your estimated budget for the Network refresh?
h. When did you install your current Wi-Fi environment?
5. End User Devices:
a. How many desktops/laptops are deployed by the Council?
b. How many mobile devices [Phones & tablets etc] are deployed by the council?
c. What were the installation dates of the above desktop/laptops?
d. When is your planned (or estimated) desktop/laptop refresh date? (Month/Year)
6. Backup, DR and BC:
a. What device/system do you use for your daily backups (e.g tape or disk)
b. What backup software do you use?
c. How much data do you backup, in TB?
d. Do you use a third party to provide a Business Continuity service (e.g. office workplace recovery or infrastructure ship-to-site solutions)?
e. Does your current recovery solution meet your stakeholder’s expectations?
f. Do you already backup into the cloud?
g. Do you have a documented disaster recovery & business continuity plan in place?
7. Number of Physical servers?
8. Number of virtualised servers? & Which Virtualisation platform do you use?
9. Do you have a cloud strategy if so what is it?
10. Do you use Azure or Amazon Web Services?
11. Do you use or are you planning to use MS O365?
12. Please also name all of the IT re-sellers that you work with and buy from, as well as the frameworks utilised.
13. Do you have a Software Asset Management Policy? If so what is it?
14. Who is responsible for your Software Asset Management?
15. How much did you pay in the last financial year for software licenses?
16. If applicable, how many people are using Office 365?
17. Who are your top three software vendors by revenue?
18. What are the contractual renewal dates for those three vendors?
19. Have you been audited by those three vendors? If so the date of the audit.
20. Do you currently measure software usage versus the number of licenses purchased?
21. Do you use a software asset management and/or software inventory tool? If so which one(s)?
22. Are you actively moving any applications/infrastructure into a cloud environment? If so who is responsible for this?
23. What is the total number of IT staff employed by the organization: Please list and provide contact details for the IT senior management team including CIO, IT Director and Infrastructure Architects if applicable.
24. Who is Head of IT? – Please provide contact details
25. Who is Head of Procurement? – Please provide contact details
26. Do you have a managed/shared service with any other councils?
27. Do you normally purchase equipment and services as a capital investment (Cap-Ex) or ongoing operational charges (Opex).

Yours faithfully,

Daniel Shaw

info info, Boston Borough Council

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info info, Boston Borough Council

Thank you for your email which has been forwarded to our FOI department.

Under the Freedom of Information Act 2000 or the Environmental Information Regulations 2004, your request will be processed and a response sent to you within 20 working days from receipt of your request. Should we require further clarification regarding your request we will contact you as soon as possible.

In the meantime, please accept this as an acknowledgement of your email.

Kind regards,
Boston Borough Council

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FOI, Boston Borough Council

Good morning

Thank you for your information access request received on the 15th March 2018 where you asked:

1. What is your annual IT Budget for 2017, 2018 & 2019?
2. Storage:
a. What storage vendor(s) and models do you currently use?
b. What is the capacity of the storage data in TB & How much of this is utilised?
c. What were the installation dates of the above storage vendor(s)? (Month/Year)
d. When is your planned (or estimated) storage refresh date? (Month/Year)?
e. Do you have any extended warranties, if so, with which supplier?
f. What is your estimated budget for the storage refresh?
3. Server/Compute:
a. What server vendor(s) and models do you currently use?
b. What were the installation dates of the above server vendor(s)? (Month/Year)
c. When is your planned (or estimated) server refresh date? (Month/Year)
d. What is your estimated budget for the server refresh?
e. Do you have any extended warranties, if so, with which supplier?
f. Which operating systems are used?
4. Network & Security:
a. What network vendor(s) and models do you currently use?
b. What are the quantities of the Edge, Core and MP used in your network?
c. What network architecture is currently used?
d. What security solutions are being utilised?
e. What were the installation dates of the above network vendor(s)? (Month/Year)
f. When is your planned (or estimated) Network refresh date? (Month/Year)?
g. What is your estimated budget for the Network refresh?
h. When did you install your current Wi-Fi environment?
5. End User Devices:
a. How many desktops/laptops are deployed by the Council?
b. How many mobile devices [Phones & tablets etc] are deployed by the council?
c. What were the installation dates of the above desktop/laptops?
d. When is your planned (or estimated) desktop/laptop refresh date? (Month/Year)
6. Backup, DR and BC:
a. What device/system do you use for your daily backups (e.g tape or disk)
b. What backup software do you use?
c. How much data do you backup, in TB?
d. Do you use a third party to provide a Business Continuity service (e.g. office workplace recovery or infrastructure ship-to-site solutions)?
e. Does your current recovery solution meet your stakeholder’s expectations?
f. Do you already backup into the cloud?
g. Do you have a documented disaster recovery & business continuity plan in place?
7. Number of Physical servers?
8. Number of virtualised servers? & Which Virtualisation platform do you use?
9. Do you have a cloud strategy if so what is it?
10. Do you use Azure or Amazon Web Services?
11. Do you use or are you planning to use MS O365?
12. Please also name all of the IT re-sellers that you work with and buy from, as well as the frameworks utilised.
13. Do you have a Software Asset Management Policy? If so what is it?
14. Who is responsible for your Software Asset Management?
15. How much did you pay in the last financial year for software licenses?
16. If applicable, how many people are using Office 365?
17. Who are your top three software vendors by revenue?
18. What are the contractual renewal dates for those three vendors?
19. Have you been audited by those three vendors? If so the date of the audit.
20. Do you currently measure software usage versus the number of licenses purchased?
21. Do you use a software asset management and/or software inventory tool? If so which one(s)?
22. Are you actively moving any applications/infrastructure into a cloud environment? If so who is responsible for this?
23. What is the total number of IT staff employed by the organization: Please list and provide contact details for the IT senior management team including CIO, IT Director and Infrastructure Architects if applicable.
24. Who is Head of IT? – Please provide contact details
25. Who is Head of Procurement? – Please provide contact details
26. Do you have a managed/shared service with any other councils?
27. Do you normally purchase equipment and services as a capital investment (Cap-Ex) or ongoing operational charges (Opex).
Under Section 1(1)(a) of the Freedom of Information Act 2000 we can confirm that Boston Borough Council does hold the information specified in your request. The information you have requested is detailed below.

1. What is your annual IT Budget for 2017, 2018 & 2019? £397,440 £407,260 £416,430
2. Storage:
a. What storage vendor(s) and models do you currently use? DELL Equalogic
b. What is the capacity of the storage data in TB & How much of this is utilised? 30TB
c. What were the installation dates of the above storage vendor(s)? (Month/Year) July 2016
d. When is your planned (or estimated) storage refresh date? (Month/Year)? July 2021
e. Do you have any extended warranties, if so, with which supplier? Yes, with DELL
f. What is your estimated budget for the storage refresh? £40k
3. Server/Compute:
a. What server vendor(s) and models do you currently use? DELL PowerEdge R730
b. What were the installation dates of the above server vendor(s)? (Month/Year) July 2015
c. When is your planned (or estimated) server refresh date? (Month/Year) July 2020
d. What is your estimated budget for the server refresh? £30k
e. Do you have any extended warranties, if so, with which supplier? DELL
f. Which operating systems are used? Windows Server 2012
4. Network & Security:
a. What network vendor(s) and models do you currently use? Cisco
b. What are the quantities of the Edge, Core and MP used in your network? 5 switch simple core
c. What network architecture is currently used?
d. What security solutions are being utilised? Barracuda, Fortinet, Cisco, McAfee,
e. What were the installation dates of the above network vendor(s)? (Month/Year) February 2017
f. When is your planned (or estimated) Network refresh date? (Month/Year)? Feb 2022
g. What is your estimated budget for the Network refresh? £50k
h. When did you install your current Wi-Fi environment? 2013
5. End User Devices:
a. How many desktops/laptops are deployed by the Council? 170/80
b. How many mobile devices [Phones & tablets etc] are deployed by the council? 120
c. What were the installation dates of the above desktop/laptops? August 2017
d. When is your planned (or estimated) desktop/laptop refresh date? (Month/Year) August 2022
6. Backup, DR and BC:
a. What device/system do you use for your daily backups (e.g tape or disk) SAN Replication
b. What backup software do you use? Equalogic
c. How much data do you backup, in TB? Whole SAN (30TB)
d. Do you use a third party to provide a Business Continuity service (e.g. office workplace recovery or infrastructure ship-to-site solutions)? No
e. Does your current recovery solution meet your stakeholder’s expectations? Yes
f. Do you already backup into the cloud? No
g. Do you have a documented disaster recovery & business continuity plan in place? Yes
7. Number of Physical servers? 12
8. Number of virtualised servers? & Which Virtualisation platform do you use? 39 Vmware
9. Do you have a cloud strategy if so what is it? Yes. Cloud preferred costed evaluation
10. Do you use Azure or Amazon Web Services? No
11. Do you use or are you planning to use MS O365? Planning to move over next 3 years
12. Please also name all of the IT re-sellers that you work with and buy from, as well as the frameworks utilised. Insight (European Health Procurement Framework), Foehn (GCloud)
13. Do you have a Software Asset Management Policy? If so what is it? Lansweeper is used for SAM
14. Who is responsible for your Software Asset Management? IS Manager
15. How much did you pay in the last financial year for software licenses? £26k included in IT budget, plus £279k across other service areas
16. If applicable, how many people are using Office 365? 0
17. Who are your top three software vendors by revenue? Capita, Bartec, Civica
18. What are the contractual renewal dates for those three vendors?
19. Have you been audited by those three vendors? If so the date of the audit. Each vendor has reviewed application usage within the last 12 months
20. Do you currently measure software usage versus the number of licenses purchased? Yes
21. Do you use a software asset management and/or software inventory tool? If so which one(s)? No
22. Are you actively moving any applications/infrastructure into a cloud environment? If so who is responsible for this? Yes. IS Manager
23. What is the total number of IT staff employed by the organization: Please list and provide contact details for the IT senior management team including CIO, IT Director and Infrastructure Architects if applicable.
The IT Team consists of 3.5 FTE plus an apprentice
24. Who is Head of IT? – Please provide contact details Matthew Clarke, Information Services Manager, [email address]
25. Who is Head of Procurement? – Please provide contact details
26. Do you have a managed/shared service with any other councils? Not for IT
27. Do you normally purchase equipment and services as a capital investment (Cap-Ex) or ongoing operational charges (Opex). Normally CapEX, though this is shifting increasingly to Opex

We trust that the information above completes your request in full, however if we can be of any further assistance, please contact us. If you are unhappy with the service you have received in relation to your request and wish to make a complaint or request a review of the Council’s decision, you should contact Michelle Sacks, Monitoring Officer and Solicitor to the Council on 01205 314292 or by email at [email address]

If you remain dissatisfied with the handling of your request or complaint, you have a right to appeal to the Information Commissioner at:

The Information Commissioner's Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire
SK9 5AF

Kind regards

Freedom of Information
Boston Borough Council
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This email may contain sensitive or personal data, please think before including in any forwarded correspondence.
The information within this email is confidential. It is intended solely for the addressee and access to this email by anyone else is unauthorised.
Such unauthorised use, disclosure, copying, distribution, any action or inaction in reliance of it is strictly prohibited and may be unlawful.

If you have received this email in error:

1. Notify the sender immediately
2. Do not use or disclose the information in any way
3. Delete the email from your system