IT Infrastructure

The request was successful.

Dear Sir/Madam,

Please could you provide the following information?

General
• Number of Sites
• Number of Employees
• Number of IT Staff
• Annual IT Budget

Desktop
• Number of Desktops?
• Do you use VDI?
• If so what platform do you use?
• Desktop Refresh date?
• Date support contract ends?
• VDI refresh date (if relevant)?

Datacentre
• Number of Windows Servers?
• Number of UNIX/Linux Servers?
• Server platform?
• Virtualisation platform?
• What operating system do you use?
• Virtualisation refresh dates?
• Percentage Virtualised?
• Server Refresh Date?
• Value of contract?
• Location of datacentre(s)

• Volume of Data in TBs
• Storage Vendor?
• Storage Virtualisation?
• Storage Refresh Date?
• Date Storage support contract ends?
• Value of contract?

• Tape vendor?
• Disk backup?
• What backup software do you use?
• Backup refresh date
• Date backup support contract ends
• Value of support contract
• Disaster Recovery contract renewal date?

• Network vendor?
• Network speed?
• Storage network?
• Network refresh date
• Value of contract
• Do you use WAN optimisation?
• If so what product do you use?
• Network virtualisation?

Applications
• Database vendors?
• Email provider?
• CRM Provider?
• ERP Platform?
• Database Archival?
• Email Archival?
• File Archival?

Cloud
• Are you using or are interested in AWS/Google or Azure for cloud services?
• Do you use any Cloud File Storage? If so, what?
• What automation tools do you use?
• Do you outsource?
• Outsource contract renewal date?

In addition, please could you provide a copy of your IT Strategy for 2017 and an Organisation chart depicting the IT department with contact names?

Many Thanks,
Gordon Adams

Porteous, Lyn D, Kingston University

Dear Gordon,

Thank you for your recent request for information relating to Kingston University. Your request was received on 05/08/16 and is now being dealt with under the terms of the Freedom of Information Act 2000.

Please note that in some circumstances a fee may be payable prior to information being supplied. If a charge is applicable in this case I will contact you to request payment before proceeding further. Details of the University’s charging policy can be found in section 3 of its Freedom of Information Policy, available at the link below:

http://www.kingston.ac.uk/aboutkingstonu...

I will be in touch again in due course and in any event not later than 05/09/16 this being twenty working days following receipt of your request. In the meantime, please feel free to contact me if I can be of any further assistance.

Kind regards,

Lyn

-----------------------------------------
Lyn Porteous
Resources and Compliance Team
Library and Learning Services
Kingston University

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Murr, Cathy, Kingston University

2 Attachments

Dear Gordon,

 

Further to your recent request for information, the University’s response
follows:

 

General

•             Number of Sites 17

•             Number of Employees  2040 (average full-time equivalent in
2014/15)

•             Number of IT Staff Please see Organisational Chart which is
attached.

•        Annual IT Budget  

2014-15 outturn £ 6,561,294 Operations; 2015-16 Projected outturn
£9,120,616 for Operations;

The Project and Capital Expenditure for 2015-16 is projected to be
£7,453,300.

Note: the difference with 2014-15 and 2015-16 figures is the result of the
reorganisation of IT within the University.

 

Desktop

•             Number of Desktops? 7000

•             Do you use VDI? Yes

•             If so what platform do you use? VMware Horizon 6.2.2

•             Desktop Refresh date? 3 – 5 years

•             Date support contract ends? Support for our servers (which
include the storage of data) - contract ends 31^st July 2021.

•             VDI refresh date (if relevant)? Anticipated 2017

 

Datacentre

•             Number of Windows Servers?  600

•             Number of UNIX/Linux Servers? 200

•             Server platform? Mixture of Windows and Linux

•             Virtualisation platform?  VMware

•             What operating system do you use?  Mixture of Windows and
Linux

•             Virtualisation refresh dates?  Rolling

•             Percentage Virtualised? 95%

•             Server Refresh Date? Rolling, nothing due in 2016/17 or
17/18

•             Value of contract?  n/a

•             Location of datacentre(s)  On-premise

 

•             Volume of Data in TBs  1.5PB

•             Storage Vendor? IBM

•             Storage Virtualisation? IBM SVC

•             Storage Refresh Date? Rolling

•             Date Storage support contract ends?  Monitoring of our
servers and other services including monitoring of data storage - contract
ends 31^st March 2019

•             Value of contract?  £1,016,883 across 4 years 

 

•             Tape vendor?  N/A

•             Disk backup? IBM

•             What backup software do you use? IBM Spectrum Protect

•             Backup refresh date: Rolling

•             Date backup support contract ends:  Rolling

•             Value of support contract  n/a

•             Disaster Recovery contract renewal date? N/A

 

•             Network vendor?  Alcatel

•             Network speed? Mixed, up to 10k

•             Storage network?  Brocade

•             Network refresh date Rolling

•             Value of contract  n/a

•             Do you use WAN optimisation?  No

•             If so what product do you use?   n/a

•             Network virtualisation? Yes, Alcatel

 

Applications

•             Database vendors? Oracle and Microsoft

•             Email provider?   Microsoft Office 365

•             CRM Provider? Data Harvesting

•             ERP Platform? None

•             Database Archival? No

•             Email Archival?  No

•             File Archival? No

 

Cloud

•             Are you using or are interested in AWS/Google or Azure for
cloud services?  Using for some dedicated SaaS applications

•             Do you use any Cloud File Storage? If so, what? Box

•             What automation tools do you use?  RES Automation Manager,
Microsoft MDT.

•             Do you outsource? In the context of the question below, No

•             Outsource contract renewal date? n/a

 

 

In addition, please could you provide a copy of your IT Strategy for 2017
and an Organisation chart depicting the IT department with contact names?

 

An Organisation Chart for our Information and Technology Services
Department and our Information Strategy are both attached.

 

The CIO is Simon Harrison:

E-mail: [1][email address]

Telephone: 020 8417 2099.

We maintain that the disclosure of other contact names would contravene
the first data principle of the Data Protection Act, and we are therefore
invoking the exemption at s. 40 of the Freedom of Information Act in that
the data requested constitutes personal data.

Contact may be made in the following ways:

General enquiries: please log a call on our website [2]here.

IT Suppliers may use the following email address:
[3][email address]

 

This completes the University’s response to your information request. If
you are unhappy with the service you have received in relation to your
request and wish to make a complaint or request an internal review of our
decision please contact:

Director of the Vice-Chancellor’s Advisory and Support Department, email :
[4][email address] or by post: Kingston University,
River House, 53-57 High Street, Kingston upon Thames, KT1 1LQ.

 

In the event that you are not content with the outcome of your complaint
you may then apply directly to the Information Commissioner for a
decision. Generally, the Information Commissioner cannot make a decision
unless you have exhausted the complaints procedure provided by Kingston
University. The Information Commissioner can be contacted at: The
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF.

 

I hope that you now have the information you require.

 

Regards,

 

Lyn

 

 

…………………………………………….

Lyn Porteous

 

Resources and Compliance Team

Library and Learning Services

Kingston University

 

 

 

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