Dear Medway Council,

I am requesting the following information under Freedom of Information laws:

1. What is your IT Budget for this current year, and next year?

2. What is the cost to the Council of moving Environmental Health, trading Standards and private Sector Housing from M3 and Accolade systems to IDOX Uniform?
3. When did you start migration to IDOX Uniform?
4. When did you complete migration to IDOX Uniform?
5. What is the costs savings to the Council for moving to IDOX Uniform?
6. When will you next review the efficiency of the IDOX Uniform system?
7. When is the software license contract renewal next due?

8. When did the move to Top Desk go live?
9. .What is the cost of moving to Top Desk?
10. What is the costs savings to the Council for moving to Top Desk?
11. When will you next review the efficiency of the Top Desk system?
12. When is the software license contract renewal next due?

13. What software/system do you currently use for case logging and processing?
14. When did you start using this software/system?
15. When is the software/system license contract renewal next due?

16. Please, also kindly provide details of the person(s) involved in IT Software Budgeting.

Yours faithfully,

Gemma Jackson.

freedom, Medway Council

Good afternoon Ms Jackson

Thank you for contacting Medway Council. This response is to acknowledge your email has been received. If this is an initial request for information under the Freedom of Information Act 2000 or Environmental Information Regulations 2004, you can expect to receive a response within 20 working days.
If your email relates to a current request for information, your email will be forwarded to the relevant case officer.
Should your email be because you are dissatisfied with the way we have processed your request the Council has an internal review process and your email will be forwarded to the Information Governance Team for review, you should receive a response within 20 working days.
If you remain dissatisfied you have the right to appeal to the Information Commissioners' Office (ICO) www.ico.org.uk/concerns
Thank you

Kind regards

Lynne Bush
Information Governance Officer (FOI, EIR & SAR) Medway Council Gun Wharf Dock Road Chatham ME4 4TR
01634 332066
[Medway Council request email]

Please note I work Monday, Tuesday, Wednesday and Thursday.

This Email, and any attachments, may contain Protected or Restricted information and is intended solely for the individual to whom it is addressed. It may contain sensitive or protectively marked material and should be handled accordingly.
Nothing in this email message amounts to a contractual or other legal commitment on the part of Medway Council and Gravesham Borough Council. If this Email has been misdirected, please notify the author immediately. If you are not the intended recipient you must not disclose, distribute, copy, print or rely on any of the information contained in it or attached, and all copies must be deleted immediately.
Whilst we take reasonable steps to try to identify any software viruses, any attachments to this Email may nevertheless contain viruses which our anti-virus software has failed to identify. You should therefore carry out your own anti-virus checks before opening any documents. Medway Council and Gravesham Borough Council will not accept any liability for damage caused by computer viruses emanating from any attachment or other document supplied with this e-mail. All Medway Council and Gravesham Borough Council and PSN traffic may be subject to recording and / or monitoring in accordance with relevant legislation.

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Dear Medway Council,

By law, you should have responded to my FOI request in mid-September but you not done so.

Please, kindly provide the information I requested respond within the next 14 days.

Yours sincerely,

Gemma Jackson

freedom, Medway Council

Dear Ms Jackson,

Please accept Medway Council's apology for the late response to your Freedom of Information request, the relevant department has been emailed to see when the response will be sent out to you.

Kind regards

Kayleigh Williams
Information Governance Apprentice
Medway Council and Gravesham Borough Council
Gun Wharf
Dock Road
Chatham
ME4 4TR
www.medway.gov.uk
[Medway Council request email]
01634 332044

This Email, and any attachments, may contain Protected or Restricted information and is intended solely for the individual to whom it is addressed.  It may contains sensitive or protectively marked material and should be handled accordingly.Nothing in this email message amounts to a contractual or other legal commitment on the part of Medway Council and Gravesham Borough Council. If this Email has been misdirected, please notify the author immediately. If you are not the intended recipient you must not disclose, distribute, copy, print or rely on any of the information contained in it or attached, and all copies must be deleted immediately.Whilst we take reasonable steps to try to identify any software viruses, any attachments to this Email may nevertheless contain viruses which our anti-virus software has failed to identify. You should therefore carry out your own anti-virus checks before opening any documents. Medway Council and Gravesham Borough Council will not accept any liability for damage caused by computer viruses emanating from any attachment or other document supplied with this e-mail. All Medway Council and Gravesham Borough Council and PSN traffic may be subject to recording and / or monitoring in accordance with relevant legislation.

Our Ref: DocumentOwner\MFOI05662\DocumentRef

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freedom, Medway Council

1 Attachment

Good afternoon,

Please accept Medway Council's apology for the delay in sending our response to your Freedom of Information request.

Please see attached Medway Council's response

Kind regards

Kayleigh Williams
Information Governance Apprentice
Medway Council and Gravesham Borough Council
Gun Wharf
Dock Road
Chatham
ME4 4TR
www.medway.gov.uk
[Medway Council request email]
01634 332044

This Email, and any attachments, may contain Protected or Restricted information and is intended solely for the individual to whom it is addressed.  It may contains sensitive or protectively marked material and should be handled accordingly.Nothing in this email message amounts to a contractual or other legal commitment on the part of Medway Council and Gravesham Borough Council. If this Email has been misdirected, please notify the author immediately. If you are not the intended recipient you must not disclose, distribute, copy, print or rely on any of the information contained in it or attached, and all copies must be deleted immediately.Whilst we take reasonable steps to try to identify any software viruses, any attachments to this Email may nevertheless contain viruses which our anti-virus software has failed to identify. You should therefore carry out your own anti-virus checks before opening any documents. Medway Council and Gravesham Borough Council will not accept any liability for damage caused by computer viruses emanating from any attachment or other document supplied with this e-mail. All Medway Council and Gravesham Borough Council and PSN traffic may be subject to recording and / or monitoring in accordance with relevant legislation.

Our Ref: DocumentOwner\MFOI05662\DocumentRef

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