IT Incidents

David Hanson made this Freedom of Information request to Croydon Health Services NHS Trust Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was successful.

Dear Croydon Health Services NHS Trust,

Can you please provide me the following information:

1. How many IT Service desk P1 Incidents have occurred in 2022
2. How many IT Service desk P1 Incidents have occurred in 2022 specific to
(i) LAN
(ii) Wi-Fi
(iii) WAN
(iv) Internet
(v) Telephony
(vi) Data Centre
(Vii) Cloud

Yours faithfully,

David Hanson

FOI (CROYDON HEALTH SERVICES NHS TRUST), Croydon Health Services NHS Trust

Thank you for your FOI request which is now being considered.  Your
reference number is: FOI 5502, and should be quoted in all your future
correspondence relating to this request.

 

It is anticipated that a response will be communicated to you within 20
working days in compliance with the Freedom of Information Act 2000.

 

 

Kind regards

 

FOI Team

Croydon Health Services NHS Trust

Email: [1][email address]

 

 

 

 

 

 

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FOI (CROYDON HEALTH SERVICES NHS TRUST), Croydon Health Services NHS Trust

Dear David,

 

FOI REFERENCE NUMBER: 5502

 
Thank you for your email of 1^st December 2022 requesting information
Under the Freedom of Information Act (FOIA) 2000.  I set out below your
request together with our response:

 

Dear Croydon Health Services NHS Trust,

 

Can you please provide me the following information:

 

1. How many IT Service desk P1 Incidents  have occurred in 2022 2. How
many IT Service desk P1 Incidents  have occurred in 2022 specific to

 

 

1. How many IT Service desk P1 Incidents  have occurred in 2022 - 41

2. How many IT Service desk P1 Incidents  have occurred in 2022 specific
to

        (i) LAN 16

        (ii) Wi-Fi 2

        (iii) WAN 4

        (iv) Internet 1

        (v) Telephony 1

        (vi) Data Centre 2

        (Vii) Cloud 0

 

 

The information supplied to you continues to be protected by the
Copyright, Designs and Patents Act 1988. You are free to use it for your
own purposes, including any non-commercial research that you are doing and
for the purposes of news reporting. Any other reuse, for example
commercial publication, would require the permission of the copyright
holder which must be expressly given.

 

If you are unhappy with this response the Trust has a formal Complaints
Procedure which you may use by writing to The Medical Director,
[1][Croydon Health Services NHS Trust request email].  If you remain unsatisfied you may contact the
Information Commissioner’s Office at Wycliffe House, Water Lane, Wilmslow,
Cheshire   SK9 5AF.   Further details of this procedure can be found
online at - [2]https://ico.org.uk/.

Thank you for your interest in Croydon Health Services NHS Trust.

 

Yours sincerely

 

FOI Team

Croydon Health Services NHS Trust

Email: [3][email address]

 

 

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