IT

Gordon Adams made this Freedom of Information request to Southend on Sea Borough Council

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was successful.

Dear Sir/Madam,

Please could you provide the following information?

General
• Number of Sites
• Number of Employees
• Number of IT Staff
• Annual IT Budget
Desktop
• Number of Desktops?
• Do you use VDI?
• If so what platform do you use?
• Desktop Refresh date?
• Date support contract ends?
• VDI refresh date (if relevant)?

Datacentre
• Number of Windows Servers?
• Number of UNIX/Linux Servers?
• Server platform?
• Virtualisation platform?
• What operating system do you use?
• Virtualisation refresh dates?
• Percentage Virtualised?
• Server Refresh Date?
• Value of contract?
• Location of datacentre(s)

• Volume of Data in TBs
• Storage Vendor?
• Storage Virtualisation?
• Storage Refresh Date?
• Date Storage support contract ends?
• Value of contract?

• Tape vendor?
• Disk backup?
• What backup software do you use?
• Backup refresh date
• Date backup support contract ends
• Value of support contract
• Disaster Recovery contract renewal date?

• Network vendor?
• Network speed?
• Storage network?
• Network refresh date
• Value of contract
• Do you use WAN optimisation?
• If so what product do you use?
• Network virtualisation?

Applications
• Database vendors?
• Email provider?
• CRM Provider?
• ERP Platform?
• Database Archival?
• Email Archival?
• File Archival?

Cloud
• Are you using or are interested in AWS/Google or Azure for cloud services?
• Do you use any Cloud File Storage? If so, what?
• What automation tools do you use?
• Do you outsource?
• Outsource contract renewal date?

In addition, please could you provide a copy of your IT Strategy for 2017 and an Organisation chart depicting the IT department with contact names?

Many Thanks,
Gordon Adams

council email, Southend on Sea Borough Council

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Southend on Sea Borough Council

Civic Centre
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Essex SS2 6EP

Email: [2][Southend on Sea Borough Council request email]

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council email, Southend on Sea Borough Council

Good Afternoon

Please see below which has come into Council@ and please reply to the customer who is cc into this email.

Many Thanks

Customer Service Centre

Customer Service Centre – Southend-on-Sea Borough Council
Creating a Better Southend
d 01702 215000 (Direct) | [Southend on Sea Borough Council request email]|| www.southend.gov.uk
Corporate Services l Southend-on-Sea Borough Council | Civic Centre | Victoria Avenue | Southend on Sea | Essex | SS2 6ER

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Southend FOI requests, Southend on Sea Borough Council

Customer Notice: Please do not e-mail Freedom of Information requests for
Southend Borough Council to individual officers. Please instead direct
them to [1][email address] where our central team will direct their
registration and completion.

 

Dear Gordon Adams,

 

Thank you for your request received on 19^th July 2016 for information
under the Freedom of Information Act 2000. Your request should receive a
reply by 16^th August 2016.

 

If you have any queries please get in touch quoting the FOI reference
number FOI 04836

 

Kind regards,

 

Kelly Robertson

 

Kelly Robertson – Corporate Freedom of Information Team – Southend-on-Sea
Borough Council

Creating a Better Southend

( 01702 212229 ext 2229 (Direct)
| * [2][email address] |8 [3]www.southend.gov.uk

Corporate Services l Southend-on-Sea Borough Council | Floor 2, Civic
Centre, Victoria Avenue, Southend-on-Sea, SS2 6ER

 

     [4][IMG]

Safe – clean – healthy – prosperous – excellent – Creating a better
Southend

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Terry Withers, Southend on Sea Borough Council

2 Attachments

Dear Mr Gordon Adams,

 

Re: Freedom of Information Request

 

I am writing regarding your request for information, which was received on
19^th July 2017. I can confirm that the search for the information you
requested has been completed and is detailed below.

 

General

•       Number of Sites: 59

•       Number of Employees: 2300

•       Number of IT Staff: 47

•       Annual IT Budget: £2.4m

 

Desktop

•       Number of Desktops: 2300

•       Do you use VDI: Yes

•       If so what platform do you use: Citrix and RDS

•       Desktop Refresh date: 4-7 Years

•       Date support contract ends: Warranty based

•       VDI refresh date (if relevant): N/A

 

Datacentre

•       Number of Windows Servers: 250

•       Number of UNIX/Linux Servers: 2 Servers and 3 Appliances

•       Server platform: Windows 2008 / 2012

•       Virtualisation platform: VMWare / Hyper-V

•       What operating system do you use: Windows 2012

•       Virtualisation refresh dates: 2022 ^*1

•       Percentage Virtualised: 90%

•       Server Refresh Date: 2022

•       Value of contract? Internal – no contract.

•       Location of datacentre(s): Confidential

 

*1: Refresh date estimate - new data centre components procured July
2016. 

 

•       Volume of Data in TBs: 100

•       Storage Vendor: NetApp

•       Storage Virtualisation: Yes

•       Storage Refresh Date: 2022

•       Date Storage support contract ends: 2022

•       Value of contract? 25k warrenty / year

 

•       Tape vendor? N/A

•       Disk backup: Yes

•       What backup software do you use: Veeam

•       Backup refresh date: Now

•       Date backup support contract ends: 2022

•       Value of support contract: N/A

•       Disaster Recovery contract renewal date: Rolling Contract. Likely
to be terminated July 2017.

 

•       Network vendor: Cisco

•       Network speed: Gigabit

•       Storage network: NetApp

•       Network refresh date: Now

•       Value of contract: £35k / year

•       Do you use WAN optimisation: No

•       If so what product do you use: N/A

•       Network virtualisation: Partial

 

Applications

•       Database vendors: Microsoft SQL

•       Email provider: Microsoft Exchange

•       CRM Provider: Kana (Lagan)

•       ERP Platform: Agresso

•       Database Archival: N/A

•       Email Archival: C2C

•       File Archival:  N/A

 

Cloud

•       Are you using or are interested in AWS/Google or Azure for cloud
services? Yes

•       Do you use any Cloud File Storage? If so, what?: No

•       What automation tools do you use: N/A

•       Do you outsource: No

•       Outsource contract renewal date: N/A

 

If you are unhappy with the service you have received in relation to your
request and wish to request a review of our response, you should write to
the Group Manager – Information and Governance, Support Services
Department, PO Box 6, Civic Centre, Victoria Avenue, Southend-on-Sea,
Essex, SS2 6ER.

 

If you are not content with the outcome of your review, you can make a
complaint under the Council’s complaints process by writing to Corporate
Complaints Officer, Support Services Department, PO Box 6, Civic Centre,
Victoria Avenue, Southend-on-Sea, Essex, SS2 6ER.

 

You can also apply directly to the Information Commissioner (ICO) for a
decision although generally the ICO cannot make a decision unless you have
exhausted the Council’s complaints procedure. The Information Commissioner
can be contacted at: The Information Commissioner’s Office, Wycliffe
House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

 

Kind Regards,

 

Terry

 

Terry Withers SMSITM, MBCS CITP – Professional Services Manager –
Southend-on-Sea Borough Council

Creating a Better Southend

( 01702 215552 (Direct)
| * [1][email address] |8 [2]www.southend.gov.uk

Corporate Services l Southend-on-Sea Borough Council | Civic Centre,
Victoria Avenue, Southend-on-Sea, Essex, SS26ER 

[3]Description: Description: Description: Description: Description:
Description: citp logo small

 

Good Afternoon

 

Please see below which has come into Council@ and please reply to the
customer who is cc into this email.

 

Many Thanks

 

Customer Service Centre

 

Customer Service Centre – Southend-on-Sea Borough Council Creating a
Better Southend

d 01702 215000 (Direct) |   [4][Southend on Sea Borough Council request email]||
[5]www.southend.gov.uk

Corporate Services l Southend-on-Sea Borough Council | Civic Centre |
Victoria Avenue | Southend on Sea | Essex | SS2 6ER

 

 

 

 

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