ISP's during Covid-19

The request was partially successful.

Dear Office of Communications,

Please supply copies of all instructions regarding the modification/relaxation of customer service/support between ISP’s (Internet Service Providers) and consumers of services provided by ISP’s during the Covid-19 pandemic.

Please supply copies of all instructions regarding the modification/relaxation of contracts/service level agreement/other agreements between ISP’s and consumers of services provided by ISP’s during the Covid-19 pandemic.

Please provide the legal references to backup these instructions.

Yours faithfully,

M Davidson

Jessal Visavadia, Office of Communications

Reference: 00965526
24/08/2020 15:03
Riverside House
2a Southwark Bridge Road
London SE1 9HA

 
Jessal Visavadia
Information Requests

Freedom of Information request

Dear Mr Davidson,

Thank you for your request for information about ISP information during
Covid-19. Your request was received on 24/08/2020.

Where we hold the information you have requested we will endeavour to answer
your request in full and within 20 Working Days.

If we are unable to provide the information requested, we will explain why the
information has not been provided.

If you have any queries then please
contact [1][Ofcom request email].
Please remember to quote the reference number above in any future
communications.

Yours sincerely,
Jessal Visavadia
 
[2][IMG]

[3][IMG]

[4][IMG]

Our mailing address is:
[5][Ofcom request email]

ref:_00D58H42o._5004I15gVr9:ref

References

Visible links
1. mailto:[Ofcom request email]
2. https://twitter.com/ofcom
3. https://www.facebook.com/ofcom
4. http://www.ofcom.org.uk/
5. mailto:[Ofcom request email]

Dear Office of Communications,

Please advise on the status of this request, which should have been answered by the 21 September 2020 in accordance with the law.

Yours faithfully,

M Davidson

Jessal Visavadia, Office of Communications

9 Attachments

Dear Mr Davidson,

 

Please find attached our response to your request for information as well
as other relevant documents.

 

Yours sincerely,

 

Jessal Visavadia

 

:: Jessal Visavadia
    Information Rights Advisor

:: Ofcom
    Riverside House
    2a Southwark Bridge Road
    London, SE1 9HA
    [1]www.ofcom.org.uk

:: Keep up with Ofcom on social media

   [2][IMG]   [3][IMG]   [4][IMG]   [5][IMG]   [6][IMG]

[7]:: Stay connected during the coronavirus
[8][IMG]

 

 

show quoted sections