Dear West Lothian Council,

Under FOISA, please supply me the following information held in your records:

Please advise if an emergency IRD are qualified to form a mental health analysis on an individual that would form part of any legal proceeding without having physical sight or contact with an individual?

Please advise if any member of the public without a specialised qualification in mental health are qualified to form a mental health assessment on an individual, particularly if they had not had physical sight or contact with an individual for a significant period of time?

Please advise West Lothian Council’s Social Work Emergency IRD policy and procedure on acting on unqualified members of the public reporting their personal diagnosis of an individual to Social Services?

i.e. What is the proper course of action or due diligence required to ensure the allegations or disclosures are accurate and that there is substantial risk?

Please provide your policy & correct procedure for when a qualified & substantial risk has determined?

Please provide your policy & correct procedure for when a unqualified & unsubstantial risk has determined?

Also when you have been informed by Police Scotland that there is no mental crisis?

What right of recourse or protection from such allegations does the person who is continually harassed by an unqualified individual, by reporting them to various agencies such as Police Scotland, Social Work, Medical Practitioners, to ensure that their children are removed them, and all contact with their children are removed?

Please supply in electronic format, within the statutory 20 working day timeframe

Yours faithfully,

Samantha Kerr

Customer Service, West Lothian Council

Thank you for emailing the Customer Service Centre.  Due to the high
volume of email traffic recently we may take longer than our 24 hour
response. Should you require a quicker response please call us on 01506
280000 or use our on-line form facility at
[1]www.westlothian.gov.uk/report

 

Regards

Customer Service

This message, together with any attachments, is sent subject to the
following statements:

1. It is sent in confidence for the addressee only. It may
contain legally privileged information. The contents are
not to be disclosed to anyone other than the addressee.
Unauthorised recipients are requested to preserve this
confidentiality and to advise the sender immediately.
2. It does not constitute a representation which is legally
binding on the Council or which is capable of constituting
a contract and may not be founded upon in any proceedings
following hereon unless specifically indicated otherwise.

http://www.westlothian.gov.uk

References

Visible links
1. file:///tmp/www.westlothian.gov.uk/report

West Lothian Council

Data Label: OFFICIAL

Dear Ms Kerr

Information Request

Our Reference: 101006189798

Thank you for your recent request for information which has been logged
and transferred to the appropriate Service Information Liaison Officer
(ILO) who will provide a response within the appropriate timeline shown
below:

Freedom of Information - 20 working days
Environmental Information Requests - 20 working days
Subject Access Requests (Data Protection Act) - 28 calendar days

Should the ILO require further information to process your request then
they will contact you directly. If you require any further assistance then
please do not hesitate to contact us.

Kind Regards

Carole-Anne

Customer Service

Tel: 01506 280000
Email: [email address]
Web: www.westlothian.gov.uk

Find us on:

[1]HTML tutorial [2]HTML tutorial

Privacy information

Information held about you

West Lothian Council will hold all personal information contained in your
request and all personal information needed to answer your request in
accordance with data protection law. It is important that we hold accurate
and up to date information about you in order to respond to your request.
If any of your details have changed, or change in the future, please
ensure that you tell us as soon as possible so that we can update your
records.

How will we use information we hold about you?

We will use your personal information to respond to your request and to
any appeal submitted in relation to your request.

Who we will share your information with?

The council will not share your information with any third party unless
you ask us to do so or we are required to do so by law.

How long do we keep your records?

We will keep personal information relating to your request for a maximum
of six years after your request and any appeal associated with your
request has been answered.

Your rights

If you have any questions or concerns about how your information is used,
please contact the Data Protection Officer. More information about data
protection and how it applies to you, including how to make a complaint,
is available from the [3]Information Commissioner's Office

You have a number of rights under data protection law, including the right
to request your information and to request that the information be amended
if incorrect or, in some circumstances, erased.

To make a request for information, amendment or erasure, you will need to
put your request in writing and provide proof of identification to the
Data Protection Officer, West Lothian Council, West Lothian Civic Centre,
Howden South Road, Livingston, West Lothian, EH54 6FF Email:
[4][email address]

show quoted sections

West Lothian Council

04/12/2018

Dear What Do They Know

Freedom Of Information

Our Reference: 101006179087

I refer to your request for information dated 23/11/2018. To enable me to process the request, please provide me with the following further information:

West Lothian Council do not publish transactions at all. Could you let me know what the date range is for your request or if you would like to narrow it down and be more specific.

Please note that the requirement for the Council to respond within 20 working days will not commence until you have provided the further information requested above.

If you do not reply within 20 working days from the date of this letter, I will treat the matter as closed and close your enquiry. However, if you wish to reopen this enquiry following that date, we can open a new enquiry for you.

Yours Sincerely

Glen Crumley

West Lothian Council

DATA LABEL: OFFICIAL - Sensitive

Your personal information will be held and used in accordance with the Data Protection Act 1998. The Council will not disclose your information to a third party or organisation but where appropriate will use your personal details to process this and any future enquiries that you may contact us about.[bookmark=Forename] [/bookmark] [bookmark=Surname]What Do They Know[/bookmark]

[bookmark=Addressnum][/bookmark] [bookmark=Address1][/bookmark]

[bookmark=Address4][/bookmark]

[bookmark=Address5][/bookmark]

[bookmark=Postcode][/bookmark]

[bookmark=Date]04/12/2018[/bookmark]

[bookmark=Title] [/bookmark] [bookmark=Surname1]What Do They Know[/bookmark]

Freedom Of Information

Your Reference: [INSERT REF SUPPLIED BY CUSTOMER IF APPLICABLE]

Our Reference: [INSERT CRM REF NUMBER]

I refer to your request for information dated (INSERT DATE). To enable me to process the request, please provide me with the following further information:

(INSERT REQUEST DETAILS OR ANY OTHER RELEVANT TEXT)

Please note that the requirement for the Council to respond within 20 working days will not commence until you have provided the further information requested above.

If you do not reply within 20 working days from the date of this letter, I will treat the matter as closed and close your enquiry. However, if you wish to reopen this enquiry following that date, we can open a new enquiry for you.

Yours Sincerely

West Lothian Council

DATA LABEL: OFFICIAL - Sensitive
[/bookmark]

This message, together with any attachments, is sent subject to the
following statements:

1. It is sent in confidence for the addressee only. It may
contain legally privileged information. The contents are
not to be disclosed to anyone other than the addressee.
Unauthorised recipients are requested to preserve this
confidentiality and to advise the sender immediately.
2. It does not constitute a representation which is legally
binding on the Council or which is capable of constituting
a contract and may not be founded upon in any proceedings
following hereon unless specifically indicated otherwise.

http://www.westlothian.gov.uk

Dear West Lothian Council,

I think you have sent this response incorrectly, I have never requested any transactions.

However, if you liaise with Robin Allen, I’m sure you will soon get a good idea of the information I’m requesting.

The clock is ticking again.

Yours faithfully,

Samantha Kerr

Customer Service, West Lothian Council

Thank you for emailing the Customer Service Centre.  Due to the high
volume of email traffic recently we may take longer than our 24 hour
response. Should you require a quicker response please call us on 01506
280000 or use our on-line form facility at
[1]www.westlothian.gov.uk/report

 

Regards

Customer Service

This message, together with any attachments, is sent subject to the
following statements:

1. It is sent in confidence for the addressee only. It may
contain legally privileged information. The contents are
not to be disclosed to anyone other than the addressee.
Unauthorised recipients are requested to preserve this
confidentiality and to advise the sender immediately.
2. It does not constitute a representation which is legally
binding on the Council or which is capable of constituting
a contract and may not be founded upon in any proceedings
following hereon unless specifically indicated otherwise.

http://www.westlothian.gov.uk

References

Visible links
1. file:///tmp/www.westlothian.gov.uk/report

West Lothian Council

Data Label: OFFICIAL

Dear What Do They Know

Information Request

Our Reference: 101006179087

Thank you for your recent request for information which has been logged
and transferred to the appropriate Service Information Liaison Officer
(ILO) who will provide a response within the appropriate timeline shown
below:

Freedom of Information - 20 working days
Environmental Information Requests - 20 working days
Subject Access Requests (Data Protection Act) - 28 calendar days

Should the ILO require further information to process your request then
they will contact you directly. If you require any further assistance then
please do not hesitate to contact us.

Kind Regards

Customer Service

Tel: 01506 280000
Email: [email address]
Web: www.westlothian.gov.uk

Find us on:

[1]HTML tutorial [2]HTML tutorial

Privacy information

Information held about you

West Lothian Council will hold all personal information contained in your
request and all personal information needed to answer your request in
accordance with data protection law. It is important that we hold accurate
and up to date information about you in order to respond to your request.
If any of your details have changed, or change in the future, please
ensure that you tell us as soon as possible so that we can update your
records.

How will we use information we hold about you?

We will use your personal information to respond to your request and to
any appeal submitted in relation to your request.

Who we will share your information with?

The council will not share your information with any third party unless
you ask us to do so or we are required to do so by law.

How long do we keep your records?

We will keep personal information relating to your request for a maximum
of six years after your request and any appeal associated with your
request has been answered.

Your rights

If you have any questions or concerns about how your information is used,
please contact the Data Protection Officer. More information about data
protection and how it applies to you, including how to make a complaint,
is available from the [3]Information Commissioner's Office

You have a number of rights under data protection law, including the right
to request your information and to request that the information be amended
if incorrect or, in some circumstances, erased.

To make a request for information, amendment or erasure, you will need to
put your request in writing and provide proof of identification to the
Data Protection Officer, West Lothian Council, West Lothian Civic Centre,
Howden South Road, Livingston, West Lothian, EH54 6FF Email:
[4][email address]

show quoted sections

Crumley, Glen, West Lothian Council

DATA LABEL: OFFICIAL

Hi Samantha

 

Please ignore that last response with the reference 101006179087. The
system emailed the wrong address.

 

Apologies

 

Glen Crumley

West Lothian Council - Data Labels:

 

OFFICIAL - Sensitive: Contains Personal or Business Sensitive Information
for authorised personnel only

OFFICIAL: Contains information for council staff only

PUBLIC: All information has been approved for public disclosure

NON-COUNCIL BUSINESS: Contains no business related or sensitive
information

 

Link to Information Handling Procedure:
http://www.westlothian.gov.uk/media/1597...

 

P SAVE PAPER - Please do not print this e-mail unless absolutely
necessary.

 

 

This message, together with any attachments, is sent subject to the
following statements:

1. It is sent in confidence for the addressee only. It may
contain legally privileged information. The contents are
not to be disclosed to anyone other than the addressee.
Unauthorised recipients are requested to preserve this
confidentiality and to advise the sender immediately.
2. It does not constitute a representation which is legally
binding on the Council or which is capable of constituting
a contract and may not be founded upon in any proceedings
following hereon unless specifically indicated otherwise.

http://www.westlothian.gov.uk

West Lothian Council

Data Label: OFFICIAL

Dear What Do They Know

Information Request
Your Reference:
Our Reference: 101006191787

Thank you for your recent request for information which has been logged
and transferred to the appropriate Service Information Liaison Officer
(ILO) who will provide a response within the appropriate timeline shown
below:

Freedom of Information - 20 working days
Environmental Information Requests - 20 working days
Subject Access Requests (Data Protection Act) - 28 calendar days

Should the ILO require further information to process your request then
they will contact you directly. If you require any further assistance then
please do not hesitate to contact us.

Kind Regards

Claire

Customer Service

Tel: 01506 280000
Email: [email address]
Web: www.westlothian.gov.uk

Find us on:

[1]HTML tutorial [2]HTML tutorial

Privacy information

Information held about you

West Lothian Council will hold all personal information contained in your
request and all personal information needed to answer your request in
accordance with data protection law. It is important that we hold accurate
and up to date information about you in order to respond to your request.
If any of your details have changed, or change in the future, please
ensure that you tell us as soon as possible so that we can update your
records.

How will we use information we hold about you?

We will use your personal information to respond to your request and to
any appeal submitted in relation to your request.

Who we will share your information with?

The council will not share your information with any third party unless
you ask us to do so or we are required to do so by law.

How long do we keep your records?

We will keep personal information relating to your request for a maximum
of six years after your request and any appeal associated with your
request has been answered.

Your rights

If you have any questions or concerns about how your information is used,
please contact the Data Protection Officer. More information about data
protection and how it applies to you, including how to make a complaint,
is available from the [3]Information Commissioner's Office

You have a number of rights under data protection law, including the right
to request your information and to request that the information be amended
if incorrect or, in some circumstances, erased.

To make a request for information, amendment or erasure, you will need to
put your request in writing and provide proof of identification to the
Data Protection Officer, West Lothian Council, West Lothian Civic Centre,
Howden South Road, Livingston, West Lothian, EH54 6FF Email:
[4][email address]

This message, together with any attachments, is sent subject to the
following statements:

1. It is sent in confidence for the addressee only. It may
contain legally privileged information. The contents are
not to be disclosed to anyone other than the addressee.
Unauthorised recipients are requested to preserve this
confidentiality and to advise the sender immediately.
2. It does not constitute a representation which is legally
binding on the Council or which is capable of constituting
a contract and may not be founded upon in any proceedings
following hereon unless specifically indicated otherwise.

http://www.westlothian.gov.uk

References

Visible links
1. https://www.facebook.com/westlothiancoun...
2. https://twitter.com/lovewestlothian
3. https://ico.org.uk/
4. mailto: [email address]

SocialPolicyIR, West Lothian Council

1 Attachment

DATA LABEL: OFFICIAL

Dear Enquirer

 

Please find attached response to your enquiry received on 6^th December
2018.

 

Systems Implementation Officer

 

Civic Centre

Howden South Road

Livingston

West Lothian EH54 6FF

 

 

West Lothian Council - Data Labels:

 

OFFICIAL - Sensitive: Contains Personal or Business Sensitive Information
for authorised personnel only

OFFICIAL: Contains information for council staff only

PUBLIC: All information has been approved for public disclosure

NON-COUNCIL BUSINESS: Contains no business related or sensitive
information

 

Link to Information Handling Procedure:
http://www.westlothian.gov.uk/media/1597...

 

P SAVE PAPER - Please do not print this e-mail unless absolutely
necessary.

 

 

This message, together with any attachments, is sent subject to the
following statements:

1. It is sent in confidence for the addressee only. It may
contain legally privileged information. The contents are
not to be disclosed to anyone other than the addressee.
Unauthorised recipients are requested to preserve this
confidentiality and to advise the sender immediately.
2. It does not constitute a representation which is legally
binding on the Council or which is capable of constituting
a contract and may not be founded upon in any proceedings
following hereon unless specifically indicated otherwise.

http://www.westlothian.gov.uk

Dear West Lothian Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of West Lothian Council's handling of my FOI request 'IRD Due Dilligence'.

I am dissatisfied with with your very vague response especially regarding the alleged systems in place regarding independent reviews. Can you please be more specific in what methods are used, the frequency of independent oversight, and who are these independent overseers’?

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/i...

Yours faithfully,

Samantha Kerr

Customer Service, West Lothian Council

Thank you for emailing the Customer Service Centre.  Due to the high
volume of email traffic recently we may take longer than our 24 hour
response. Should you require a quicker response please call us on 01506
280000 or use our on-line form facility at
[1]www.westlothian.gov.uk/report

 

Regards

Customer Service

This message, together with any attachments, is sent subject to the
following statements:

1. It is sent in confidence for the addressee only. It may
contain legally privileged information. The contents are
not to be disclosed to anyone other than the addressee.
Unauthorised recipients are requested to preserve this
confidentiality and to advise the sender immediately.
2. It does not constitute a representation which is legally
binding on the Council or which is capable of constituting
a contract and may not be founded upon in any proceedings
following hereon unless specifically indicated otherwise.

http://www.westlothian.gov.uk

References

Visible links
1. file:///tmp/www.westlothian.gov.uk/report

Dear SocialPolicyIR,

Further to my internal review, please advise your selection criteria for for independent review.

Since 1st January 2014 until present date please advise me the number of IRD’s held year on year, month on month until present date, and alongside that show me a break down of any and all independent scrutiny of the months cases, again year on year month on month.

I am particularly concerned with the Month of August 2018, how many IRD’s resulted in a criminal arrest?

How many families/parents were separated from their children?

How many prosecutions led to a conviction?
How many prosecutions led to an acquittal ?
How many of these cases were independently reviewed?
What independent scrutiny was used? Please incluse criteria for selecting cases?
How many families have you reunited from that month?
How many families remained estranged after your Intervention?
Where there is a clear case of a wrongful decision, what is your policy and procedure to rectifying the situation?

Are you aware that the longer families are separated, the more damage is done to all concerned especially when you have got it so very wrong?

Is statement tampering and twisted assessment reports that do not represent factual accuracy the norm for covering ip your failures?

Is is this displaying professional integrity per your performance benchmarks or is concealing where you got it wrong a ‘brucie bonus’ for a social worker’s promotion?

Please acknowledge receipt please respond to my legitimate questions.

Yours sincerely,

Samantha Kerr

West Lothian Council

Data Label: OFFICIAL

Dear Samantha

Information Request

Our Reference: 101006199751

Thank you for your recent request for information which has been logged
and transferred to the appropriate Service Information Liaison Officer
(ILO) who will provide a response within the appropriate timeline shown
below:

Freedom of Information - 20 working days
Environmental Information Requests - 20 working days
Subject Access Requests (Data Protection Act) - 28 calendar days

Should the ILO require further information to process your request then
they will contact you directly. If you require any further assistance then
please do not hesitate to contact us.

Kind Regards

Keith

Customer Service

Tel: 01506 280000
Email: [email address]
Web: www.westlothian.gov.uk

Find us on:

[1]HTML tutorial [2]HTML tutorial

Privacy information

Information held about you

West Lothian Council will hold all personal information contained in your
request and all personal information needed to answer your request in
accordance with data protection law. It is important that we hold accurate
and up to date information about you in order to respond to your request.
If any of your details have changed, or change in the future, please
ensure that you tell us as soon as possible so that we can update your
records.

How will we use information we hold about you?

We will use your personal information to respond to your request and to
any appeal submitted in relation to your request.

Who we will share your information with?

The council will not share your information with any third party unless
you ask us to do so or we are required to do so by law.

How long do we keep your records?

We will keep personal information relating to your request for a maximum
of six years after your request and any appeal associated with your
request has been answered.

Your rights

If you have any questions or concerns about how your information is used,
please contact the Data Protection Officer. More information about data
protection and how it applies to you, including how to make a complaint,
is available from the [3]Information Commissioner's Office

You have a number of rights under data protection law, including the right
to request your information and to request that the information be amended
if incorrect or, in some circumstances, erased.

To make a request for information, amendment or erasure, you will need to
put your request in writing and provide proof of identification to the
Data Protection Officer, West Lothian Council, West Lothian Civic Centre,
Howden South Road, Livingston, West Lothian, EH54 6FF Email:
[4][email address]

show quoted sections

Dear West Lothian Council,

You have not answered all the questions I asked in the original request, may I politely request that your internal reviewer starts afresh at the beginning and provides an answer to all the questions asked?

Yours faithfully,

Samantha Kerr

Customer Service, West Lothian Council

Thank you for emailing the Customer Service Centre.  Due to the high
volume of email traffic recently we may take longer than our 24 hour
response. Should you require a quicker response please call us on 01506
280000 or use our on-line form facility at
[1]www.westlothian.gov.uk/report

 

Regards

Customer Service

This message, together with any attachments, is sent subject to the
following statements:

1. It is sent in confidence for the addressee only. It may
contain legally privileged information. The contents are
not to be disclosed to anyone other than the addressee.
Unauthorised recipients are requested to preserve this
confidentiality and to advise the sender immediately.
2. It does not constitute a representation which is legally
binding on the Council or which is capable of constituting
a contract and may not be founded upon in any proceedings
following hereon unless specifically indicated otherwise.

http://www.westlothian.gov.uk

References

Visible links
1. file:///tmp/www.westlothian.gov.uk/report

West Lothian Council

Data Label: OFFICIAL - Sensitive

Dear Ms Kerr

Customer Service Ref: 101006199751

Thank you for your enquiry regarding your initial Information Request
Review and Appeal.

This has been logged and passed to the relevant team for their attention
and you will receive a response in due course.

Should you require further assistance then please do not hesitate to
contact us.

To allow the Customer Service Centre to continually improve our service we
rely on feedback from our customers and we would be grateful if you could
take a few minutes to complete our Customer survey by clicking on the
following link:

[1]CSC Customer Survey

Kind Regards

Carole-Anne

Customer Service

Tel: 01506 280000
Email: [email address]
Web: www.westlothian.gov.uk

Find us on:

[2]HTML tutorial [3]HTML tutorial

Privacy information

Information held about you

West Lothian Council will hold all personal information contained in your
request and all personal information needed to answer your request in
accordance with data protection law. It is important that we hold accurate
and up to date information about you in order to respond to your request.
If any of your details have changed, or change in the future, please
ensure that you tell us as soon as possible so that we can update your
records.

How will we use information we hold about you?

We will use your personal information to respond to your request and to
any appeal submitted in relation to your request.

Who we will share your information with?

The council will not share your information with any third party unless
you ask us to do so or we are required to do so by law.

How long do we keep your records?

We will keep personal information relating to your request for a maximum
of six years after your request and any appeal associated with your
request has been answered.

Your rights

If you have any questions or concerns about how your information is used,
please contact the Data Protection Officer. More information about data
protection and how it applies to you, including how to make a complaint,
is available from the [4]Information Commissioner's Office

You have a number of rights under data protection law, including the right
to request your information and to request that the information be amended
if incorrect or, in some circumstances, erased.

To make a request for information, amendment or erasure, you will need to
put your request in writing and provide proof of identification to the
Data Protection Officer, West Lothian Council, West Lothian Civic Centre,
Howden South Road, Livingston, West Lothian, EH54 6FF Email:
[5][email address]

show quoted sections

SocialPolicyIR, West Lothian Council

1 Attachment

DATA LABEL: OFFICIAL

Dear Enquirer

 

Please see attached response to your FOI Enquiry received on the 4^th
December 2018

 

Systems Implementation Officer

 

Civic Centre

Howden South Road

Livingston

West Lothian EH54 6FF

 

 

West Lothian Council - Data Labels:

 

OFFICIAL - Sensitive: Contains Personal or Business Sensitive Information
for authorised personnel only

OFFICIAL: Contains information for council staff only

PUBLIC: All information has been approved for public disclosure

NON-COUNCIL BUSINESS: Contains no business related or sensitive
information

 

Link to Information Handling Procedure:
http://www.westlothian.gov.uk/media/1597...

 

P SAVE PAPER - Please do not print this e-mail unless absolutely
necessary.

 

 

This message, together with any attachments, is sent subject to the
following statements:

1. It is sent in confidence for the addressee only. It may
contain legally privileged information. The contents are
not to be disclosed to anyone other than the addressee.
Unauthorised recipients are requested to preserve this
confidentiality and to advise the sender immediately.
2. It does not constitute a representation which is legally
binding on the Council or which is capable of constituting
a contract and may not be founded upon in any proceedings
following hereon unless specifically indicated otherwise.

http://www.westlothian.gov.uk

Dear West Lothian Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of West Lothian Council's handling of my FOI request 'IRD Due Dilligence'.

Thank you for your response, however you have not given me detail of independant reviews and scrutiny of decisions made.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/i...

Yours faithfully,

Samantha Kerr

Customer Service, West Lothian Council

Thank you for emailing the Customer Service Centre.  Due to the high
volume of email traffic recently we may take longer than our 24 hour
response. Should you require a quicker response please call us on 01506
280000 or use our on-line form facility at
[1]www.westlothian.gov.uk/report

 

Regards

Customer Service

This message, together with any attachments, is sent subject to the
following statements:

1. It is sent in confidence for the addressee only. It may
contain legally privileged information. The contents are
not to be disclosed to anyone other than the addressee.
Unauthorised recipients are requested to preserve this
confidentiality and to advise the sender immediately.
2. It does not constitute a representation which is legally
binding on the Council or which is capable of constituting
a contract and may not be founded upon in any proceedings
following hereon unless specifically indicated otherwise.

http://www.westlothian.gov.uk

References

Visible links
1. file:///tmp/www.westlothian.gov.uk/report

West Lothian Council

Data Label: OFFICIAL - Sensitive

Dear Samantha

Customer Service Ref: 101006199751

Thank you for your enquiry regarding Intgernal Review Request

This has been logged and passed to the relevant department and you will
receive a response in due course.

Should you require further assistance then please do not hesitate to
contact us.

To allow the Customer Service Centre to continually improve our service we
rely on feedback from our customers and we would be grateful if you could
take a few minutes to complete our Customer survey by clicking on the
following link:

[1]CSC Customer Survey

Kind Regards

Keith

Customer Service

Tel: 01506 280000
Email: [email address]
Web: www.westlothian.gov.uk

Find us on:

[2]HTML tutorial [3]HTML tutorial

Privacy information

Information held about you

West Lothian Council will hold all personal information contained in your
request and all personal information needed to answer your request in
accordance with data protection law. It is important that we hold accurate
and up to date information about you in order to respond to your request.
If any of your details have changed, or change in the future, please
ensure that you tell us as soon as possible so that we can update your
records.

How will we use information we hold about you?

We will use your personal information to respond to your request and to
any appeal submitted in relation to your request.

Who we will share your information with?

The council will not share your information with any third party unless
you ask us to do so or we are required to do so by law.

How long do we keep your records?

We will keep personal information relating to your request for a maximum
of six years after your request and any appeal associated with your
request has been answered.

Your rights

If you have any questions or concerns about how your information is used,
please contact the Data Protection Officer. More information about data
protection and how it applies to you, including how to make a complaint,
is available from the [4]Information Commissioner's Office

You have a number of rights under data protection law, including the right
to request your information and to request that the information be amended
if incorrect or, in some circumstances, erased.

To make a request for information, amendment or erasure, you will need to
put your request in writing and provide proof of identification to the
Data Protection Officer, West Lothian Council, West Lothian Civic Centre,
Howden South Road, Livingston, West Lothian, EH54 6FF Email:
[5][email address]

show quoted sections

Dear West Lothian Council,

You state: "How does WLC Social Work check a Social Worker has

1. Correctly identified risk?
Social work staff reflect on their practice and professional development within regular supervision with
their line manager. In addition to this there are a number of multi-agency forums within which risk is
considered and reviewed, including Child Protection and Looked After Children Reviews. Guidance in
relation to Child Protection is detailed within the Inter-agency Child Protection Procedures Edinburgh
and the Lothians – freely available online. Staff follow the National Risk Framework to Support the
Assessment of Children and Young People.

There are a number of Quality Assurance systems in
place to monitor performance on both a single and multi agency basis, this includes independent
Reviewing Officers who Chair Case Conferences and Looked After reviews.

1: Please give me your definition of the term reflect?

2. How regular is this supervision with their line manager?
2a/Please advise how WLC that a line manager can correctly identify risk?

3. Please provide me with a list and remit of all multi agency forums where risk considered and reviewed.

4. How do you ensure that social workers in each country individual case properly follow the National Risk framework

5. Please advise how many Quality Assurance systems you have on place to:
A/ On a single Agency basis
B/ on a multi agency badis

6. Please list ALL your Quality Assurance Systems? For each system please advise who oversees or is the accountable body?

7. Please advise the significant roles, that your independent review assessors undertake, what public body or third sector organisation they are employed by?

8. Please advise the number of independent review assessors you have? The frequency of reviews? The criteria used to select cases to be reviewed?

9. If there are any conflicts of interest in independent review and scrutineers.

10. What measures can an independent review or assessor take when they come across a case where there are more than significant failures?

11. Do you adopt lessons learnt approach to ensure you get it right every time?

Yours faithfully,

Samantha Kerr

Customer Service, West Lothian Council

Thank you for emailing the Customer Service Centre.  Due to the high
volume of email traffic recently we may take longer than our 24 hour
response. Should you require a quicker response please call us on 01506
280000 or use our on-line form facility at
[1]www.westlothian.gov.uk/report

 

Regards

Customer Service

This message, together with any attachments, is sent subject to the
following statements:

1. It is sent in confidence for the addressee only. It may
contain legally privileged information. The contents are
not to be disclosed to anyone other than the addressee.
Unauthorised recipients are requested to preserve this
confidentiality and to advise the sender immediately.
2. It does not constitute a representation which is legally
binding on the Council or which is capable of constituting
a contract and may not be founded upon in any proceedings
following hereon unless specifically indicated otherwise.

http://www.westlothian.gov.uk

References

Visible links
1. file:///tmp/www.westlothian.gov.uk/report

West Lothian Council

Data Label: OFFICIAL - Sensitive

Dear Ms Kerr

Customer Service Ref: 101006199751

Thank you for your enquiry regarding Information Request Review.This has
been logged and passed to the relevant department for their attention and
you will receive a response in due course.

Should you require further assistance then please do not hesitate to
contact us.

To allow the Customer Service Centre to continually improve our service we
rely on feedback from our customers and we would be grateful if you could
take a few minutes to complete our Customer survey by clicking on the
following link:

[1]CSC Customer Survey

Kind Regards

Carole-Anne

Customer Service

Tel: 01506 280000
Email: [email address]
Web: www.westlothian.gov.uk

Find us on:

[2]HTML tutorial [3]HTML tutorial

Privacy information

Information held about you

West Lothian Council will hold all personal information contained in your
request and all personal information needed to answer your request in
accordance with data protection law. It is important that we hold accurate
and up to date information about you in order to respond to your request.
If any of your details have changed, or change in the future, please
ensure that you tell us as soon as possible so that we can update your
records.

How will we use information we hold about you?

We will use your personal information to respond to your request and to
any appeal submitted in relation to your request.

Who we will share your information with?

The council will not share your information with any third party unless
you ask us to do so or we are required to do so by law.

How long do we keep your records?

We will keep personal information relating to your request for a maximum
of six years after your request and any appeal associated with your
request has been answered.

Your rights

If you have any questions or concerns about how your information is used,
please contact the Data Protection Officer. More information about data
protection and how it applies to you, including how to make a complaint,
is available from the [4]Information Commissioner's Office

You have a number of rights under data protection law, including the right
to request your information and to request that the information be amended
if incorrect or, in some circumstances, erased.

To make a request for information, amendment or erasure, you will need to
put your request in writing and provide proof of identification to the
Data Protection Officer, West Lothian Council, West Lothian Civic Centre,
Howden South Road, Livingston, West Lothian, EH54 6FF Email:
[5][email address]

show quoted sections

West Lothian Council

Data Label: OFFICIAL - Sensitive

Dear Samantha,

Customer Service Ref: 101006199751

Thank you for clarifying your question. This has been logged and passed to
the FOI officer dealing with your request for their attention and you will
receive a response in due course.

Should you require further assistance then please do not hesitate to
contact us.

To allow the Customer Service Centre to continually improve our service we
rely on feedback from our customers and we would be grateful if you could
take a few minutes to complete our Customer survey by clicking on the
following link:

[1]CSC Customer Survey

Kind Regards

Linda

Customer Service

Tel: 01506 280000
Email: [email address]
Web: www.westlothian.gov.uk

Find us on:

[2]HTML tutorial [3]HTML tutorial

Privacy information

Information held about you

West Lothian Council will hold all personal information contained in your
request and all personal information needed to answer your request in
accordance with data protection law. It is important that we hold accurate
and up to date information about you in order to respond to your request.
If any of your details have changed, or change in the future, please
ensure that you tell us as soon as possible so that we can update your
records.

How will we use information we hold about you?

We will use your personal information to respond to your request and to
any appeal submitted in relation to your request.

Who we will share your information with?

The council will not share your information with any third party unless
you ask us to do so or we are required to do so by law.

How long do we keep your records?

We will keep personal information relating to your request for a maximum
of six years after your request and any appeal associated with your
request has been answered.

Your rights

If you have any questions or concerns about how your information is used,
please contact the Data Protection Officer. More information about data
protection and how it applies to you, including how to make a complaint,
is available from the [4]Information Commissioner's Office

You have a number of rights under data protection law, including the right
to request your information and to request that the information be amended
if incorrect or, in some circumstances, erased.

To make a request for information, amendment or erasure, you will need to
put your request in writing and provide proof of identification to the
Data Protection Officer, West Lothian Council, West Lothian Civic Centre,
Howden South Road, Livingston, West Lothian, EH54 6FF Email:
[5][email address]

show quoted sections

Dear West Lothian Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of West Lothian Council's handling of my FOI request 'IRD Due Dilligence'.

failure to respond to a separate request date 13 December 2018.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/i...

Yours faithfully,

Samantha Kerr

Customer Service, West Lothian Council

Thank you for emailing the Customer Service Centre.  Due to the high
volume of email traffic recently we may take longer than our 24 hour
response. Should you require a quicker response please call us on 01506
280000 or use our on-line form facility at
[1]www.westlothian.gov.uk/report

 

Regards

Customer Service

This message, together with any attachments, is sent subject to the
following statements:

1. It is sent in confidence for the addressee only. It may
contain legally privileged information. The contents are
not to be disclosed to anyone other than the addressee.
Unauthorised recipients are requested to preserve this
confidentiality and to advise the sender immediately.
2. It does not constitute a representation which is legally
binding on the Council or which is capable of constituting
a contract and may not be founded upon in any proceedings
following hereon unless specifically indicated otherwise.

http://www.westlothian.gov.uk

References

Visible links
1. file:///tmp/www.westlothian.gov.uk/report

Samantha Kerr left an annotation ()

response due for last separate request on 31st Jan 2019.

West Lothian Council

DATA LABEL: Official (Sensitive)

Dear Ms Kerr

Information Request

Our Reference: 101006228517

Thank you for your recent request for information which has been logged
and transferred to the appropriate Service Information Liaison Officer
(ILO) who will provide a response within the appropriate timeline shown
below:

Freedom of Information - 20 working days
Environmental Information Requests - 20 working days
Subject Access Requests (Data Protection Act) - 28 calendar days

Should the ILO require further information to process your request then
they will contact you directly. If you require any further assistance then
please do not hesitate to contact us.

Kind Regards

Carole-Anne

Customer Service

Tel: 01506 280000
Email: [email address]
Web: www.westlothian.gov.uk

Find us on:

[1]HTML tutorial [2]HTML tutorial

Privacy information

Information held about you

West Lothian Council will hold all personal information contained in your
request and all personal information needed to answer your request in
accordance with data protection law. It is important that we hold accurate
and up to date information about you in order to respond to your request.
If any of your details have changed, or change in the future, please
ensure that you tell us as soon as possible so that we can update your
records.

How will we use information we hold about you?

We will use your personal information to respond to your request and to
any appeal submitted in relation to your request.

Who we will share your information with?

The council will not share your information with any third party unless
you ask us to do so or we are required to do so by law.

How long do we keep your records?

We will keep personal information relating to your request for a maximum
of six years after your request and any appeal associated with your
request has been answered.

Your rights

If you have any questions or concerns about how your information is used,
please contact the Data Protection Officer. More information about data
protection and how it applies to you, including how to make a complaint,
is available from the [3]Information Commissioner's Office

You have a number of rights under data protection law, including the right
to request your information and to request that the information be amended
if incorrect or, in some circumstances, erased.

To make a request for information, amendment or erasure, you will need to
put your request in writing and provide proof of identification to the
Data Protection Officer, West Lothian Council, West Lothian Civic Centre,
Howden South Road, Livingston, West Lothian, EH54 6FF Email:
[4][email address]

show quoted sections

Cox, Heather, West Lothian Council

1 Attachment

Dear Ms Kerr,

 

Please find attached internal review response.

 

Regards

 

 

Heather Cox

Solicitor

West Lothian Council Legal Services

West Lothian Civic Centre

Howden South Road

Livingston EH54 6FF

 

DX 552060, Livingston 7

 

West Lothian Council - Data Labels:

 

OFFICIAL - Sensitive: - Contains Personal or Business Sensitive
Information for authorised personnel

OFFICIAL: Contains information for council staff only

PUBLIC: All information has been approved for public disclosure

NON-COUNCIL BUSINESS: Contains no business related or sensitive
information

 

Link to Information Handling Procedure:
[1]http://intranet.westlothian.gov.uk/CHttp...

 

P SAVE PAPER - Please do not print this e-mail unless absolutely
necessary.

 

Our Ref: FOI-021144 / 01086541

 

This message, together with any attachments, is sent subject to the
following statements:

1. It is sent in confidence for the addressee only. It may
contain legally privileged information. The contents are
not to be disclosed to anyone other than the addressee.
Unauthorised recipients are requested to preserve this
confidentiality and to advise the sender immediately.
2. It does not constitute a representation which is legally
binding on the Council or which is capable of constituting
a contract and may not be founded upon in any proceedings
following hereon unless specifically indicated otherwise.

http://www.westlothian.gov.uk

References

Visible links
1. http://intranet.westlothian.gov.uk/CHttp...

Dear Cox, Heather,

Thank you for your final review response, by not having recorded information clearly shows that the questions raised sgould be looked at so that further policy, checks and balances should be written to ensure an incident like this never happens again. With FOISA its not in the waffle you provide that you get the answer, it in exactly what you do NOT say.

Yours sincerely,

Samantha Kerr

Cox, Heather, West Lothian Council

I return to the office on Tuesday, 22 January 2019.  I will deal with your
email on my return.  Neither my voicemail or emails are monitored in my
absence.

 

If your enquiry is urgent please email
[email address].

 

 

 

Richardson, Wendy, West Lothian Council

1 Attachment

Review request attached.

 

Wendy Richardson

Managing Solicitor

 

West Lothian Council - Data Labels:

 

OFFICIAL - Sensitive: - Contains Personal or Business Sensitive
Information for authorised personnel

OFFICIAL: Contains information for council staff only

PUBLIC: All information has been approved for public disclosure

NON-COUNCIL BUSINESS: Contains no business related or sensitive
information

 

Link to Information Handling Procedure:
[1]http://intranet.westlothian.gov.uk/CHttp...

 

P SAVE PAPER - Please do not print this e-mail unless absolutely
necessary.

 

Our Ref: FOI-021144 / 01100834

 

This message, together with any attachments, is sent subject to the
following statements:

1. It is sent in confidence for the addressee only. It may
contain legally privileged information. The contents are
not to be disclosed to anyone other than the addressee.
Unauthorised recipients are requested to preserve this
confidentiality and to advise the sender immediately.
2. It does not constitute a representation which is legally
binding on the Council or which is capable of constituting
a contract and may not be founded upon in any proceedings
following hereon unless specifically indicated otherwise.

http://www.westlothian.gov.uk

References

Visible links
1. http://intranet.westlothian.gov.uk/CHttp...

Richardson, Wendy, West Lothian Council

1 Attachment

Internal review response attached.

 

Wendy Richardson

Managing Solicitor

 

This message, together with any attachments, is sent subject to the
following statements:

1. It is sent in confidence for the addressee only. It may
contain legally privileged information. The contents are
not to be disclosed to anyone other than the addressee.
Unauthorised recipients are requested to preserve this
confidentiality and to advise the sender immediately.
2. It does not constitute a representation which is legally
binding on the Council or which is capable of constituting
a contract and may not be founded upon in any proceedings
following hereon unless specifically indicated otherwise.

http://www.westlothian.gov.uk