IPS services

Julian Todd made this Freedom of Information request to Liverpool City Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Liverpool City Council did not have the information requested.

Dear Sir or Madam,

Stickers have appeared on the doors of vacant properties over the weekend which say: "IPS services (www.ipsservices.co.uk) - nothing of value in this property - working in partnership - Liverpool City Council".

I have been unable to find any mention of the alleged partnership relationship on the ips website or on the council website.

May I have copies of all contracts, memorandums and communications between Liverpool City Council and "ips" that can be disclosed under the Freedom of Information Act?

Yours faithfully,

Julian Todd.

Liverpool Direct, Liverpool City Council

Thank you for your e-mail.

This e-mail confirms we have received your enquiry.

We will endeavour to respond to this enquiry within 24 hours, but please
note that during

busy periods it may take up to 3 working days to reply to you.

In the mean time, you will be able to find the answers to commonly asked
questions on our
website: [1]www.liverpool.gov.uk.

Please do not respond to this e-mail as it has been generated
automatically.

Liverpool Direct
Winner - 'Best in Public Sector', Call Centre

Association Excellence Awards 2004 Liverpool,

European Capital of Culture 2008

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References

Visible links
1. http://www.liverpool.gov.uk/

Liverpool Direct, Liverpool City Council

Dear Julian Todd,

Thank you for your recent e-mail.

In order to fully answer your enquiry, please can you supply us with
further details of what street/s you have seen the properties in that
have these stickers on the doors? This will enable us to deal with your
enquiry more efficiently.

Please contact us if you have any further queries we may assist with.

Yours sincerely

Liverpool Direct
[email address]
www.liverpool.gov.uk
Liverpool, European Capital of Culture 2008

Would you prefer to receive your council tax bill via e-mail? Go to
www.liverpool.gov.uk and complete the easy online registration form.

show quoted sections

Dear Liverpool Direct,

A sticker has appeared on 46 Cairns Street, among other places.

I can make a survey of other properties, if you insist, but I don't see how it would help. Clearly someone has given IPS the authority to use the Liverpool City Council logo on its materials in conjunction with the phrase "working in partnership". I would presume that among the materials that could be disclosed by the Freedom of Information Act is the entire list of properties it has been contracted to look after -- as well as the contracts themselves.

Yours sincerely,

Julian Todd.

Liverpool Direct, Liverpool City Council

Thank you for your e-mail.

This e-mail confirms we have received your enquiry.

We will endeavour to respond to this enquiry within 24 hours, but please
note that during

busy periods it may take up to 3 working days to reply to you.

In the mean time, you will be able to find the answers to commonly asked
questions on our
website: [1]www.liverpool.gov.uk.

Please do not respond to this e-mail as it has been generated
automatically.

Liverpool Direct
Winner - 'Best in Public Sector', Call Centre

Association Excellence Awards 2004 Liverpool,

European Capital of Culture 2008

show quoted sections

References

Visible links
1. http://www.liverpool.gov.uk/

Liverpool Direct, Liverpool City Council

Dear Julian Todd,

Thank you again for your recent e-mail & thank you for providing further
information.

We have forwarded your request to the relevant department, and they will
answer your query as soon as possible.

Please contact us if you have any further queries we may assist with.

Yours sincerely

Liverpool Direct
[email address]
www.liverpool.gov.uk
Liverpool, European Capital of Culture 2008

Would you prefer to receive your council tax bill via e-mail? Go to
www.liverpool.gov.uk and complete the easy online registration form.

show quoted sections

Dear Liverpool Direct,

I send an FOI request for contracts and communications between Liverpool City Council and IPS services (contractor in charge of boarding up and maintaining many of the properties in the vicinity of Cairns Street) on 21 January 2008, and clarified my request in response to an email on the same day.

According to the FOI Act (the 20 working day limit) I was due a reply by 18 February.

Yours sincerely,

Julian Todd.

Liverpool Direct, Liverpool City Council

Thank you for your e-mail.

This e-mail confirms we have received your enquiry.

We will endeavour to respond to this enquiry within 24 hours, but please
note that during

busy periods it may take up to 3 working days to reply to you.

In the mean time, you will be able to find the answers to commonly asked
questions on our
website: [1]www.liverpool.gov.uk.

Please do not respond to this e-mail as it has been generated
automatically.

Liverpool Direct
Winner - 'Best in Public Sector', Call Centre

Association Excellence Awards 2004 Liverpool,

European Capital of Culture 2008

show quoted sections

References

Visible links
1. http://www.liverpool.gov.uk/

Liverpool Direct, Liverpool City Council

Dear Mr Todd,

Thank you for your recent e-mail.

We have forwarded your request to the relevant department, and have
asked that they respond to your query as soon as possible.

Please contact us if you have any further queries we may assist with.

Yours sincerely

Liverpool Direct
[email address]
www.liverpool.gov.uk
Liverpool, European Capital of Culture 2008

Would you prefer to receive your council tax bill via e-mail? Go to
www.liverpool.gov.uk and complete the easy online registration form.

show quoted sections

Akers, Lesley, Liverpool City Council

Dear Mr Todd - Further to your foi request received in this office on 22
February, 2008 for contracts and communications between Liverpool City
Council and IPS services (contractor in charge of boarding up and
maintaining many of the properties in the vicinity of Cairns Street) you
state that you previously sent this request on 21 January, 2008,
unfortunately the request did not reach this team and it has not been
logged and forwarded to the appropriate service area to obtain the
information.

Please accept my apologies for this delay, we have had some system
breakdowns in the past which has affected the informationrequests mailbox
receiving emails and this may be the reason. If you can clarify to which
email or other address you sent this request I can investigate why we did
not receive it.

Your request has now been logged and once we receive the information from
the service area concerned we will respond to you. Many thanks

Lesley Akers

Complaints Officer

Customer Feedback Team

Chief Executive's Office

Room 1

Municipal Buildings

Dale Street Liverpool L2 2DH

Tel: 0151 225 3601

Fax: 0151 225 2017

[1][email address]

[2]www.liverpool.gov.uk

LIVERPOOL EUROPEAN CAPITAL OF CULTURE

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References

Visible links
1. mailto:[email address]
2. http://www.liverpool.gov.uk/

Dear Akers, Lesley,

Regarding my FOI request of 21 January, as far as I know it was to this same email. I even replied to a clarification about the request by a correspondent who signed only "Liverpool Direct", so I know it got through.

This request is being managed using an on-line public system, so you can review the full correspondence as I know it at:
http://foi.mysociety.org/request/16

Yours sincerely,

Julian Todd.

Liverpool Direct, Liverpool City Council

Thank you for your e-mail.

This e-mail confirms we have received your enquiry.

We will endeavour to respond to this enquiry within 24 hours, but please
note that during

busy periods it may take up to 3 working days to reply to you.

In the mean time, you will be able to find the answers to commonly asked
questions on our
website: [1]www.liverpool.gov.uk.

Please do not respond to this e-mail as it has been generated
automatically.

Liverpool Direct
Winner - 'Best in Public Sector', Call Centre

Association Excellence Awards 2004 Liverpool,

European Capital of Culture 2008

show quoted sections

References

Visible links
1. http://www.liverpool.gov.uk/

Liverpool Direct, Liverpool City Council

Dear Mr Todd.

Thank you for your recent e-mail.

We have forwarded your request to the relevant department, and they will
answer your query as soon as possible.

Please contact us if you have any further queries we may assist with.

Yours sincerely

Liverpool Direct
[email address]
www.liverpool.gov.uk
Liverpool, European Capital of Culture 2008

show quoted sections

Liverpool City Council

1 Attachment

Dear Mr Todd

Please find attached letter in relation to your FOI enquiry.

On behalf of Wendy Twigge, Information Manager

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Freedom of Information Request: 24704
Contracts and Communications between Liverpool City Council and IPS

Dear Miss W Twigge,

Thank you for your response on 10 March to my Freedom of Information request for all contracts between Liverpool City Council and IPS.

You report that the contract has been live for two years and there are approximately 260 orders per month made under the contract.

May I have a copy of the contract which you have mentioned and a sample of up to ten such orders made under the contract including any invoices?

Yours sincerely,

Julian Todd.

Dear Sir or Madam,

I have been reminded of a response that is one month overdue.

On 10 March, following an FOI request that was turned down due to the time limits, I narrowed my request to include a copy of the contract between Liverpool City Council and IPS that I was informed has been live for two years.

I hope it is not too much trouble to find this particular document.

Yours sincerely,

Julian Todd

Liverpool Direct, Liverpool City Council

Thank you for your e-mail.

This e-mail confirms we have received your enquiry.

We will endeavour to respond to this enquiry within 24 hours, but please
note that during

busy periods it may take up to 3 working days to reply to you.

In the mean time, you will be able to find the answers to commonly asked
questions on our
website: [1]www.liverpool.gov.uk.

Please do not respond to this e-mail as it has been generated
automatically.

Liverpool Direct
Winner - 'Best in Public Sector', Call Centre

Association Excellence Awards 2004 Liverpool,

European Capital of Culture 2008

show quoted sections

References

Visible links
1. http://www.liverpool.gov.uk/

Liverpool Direct, Liverpool City Council

Dear Julian Todd,

Thank you for your recent e-mail.

We have forwarded your request to the relevant department, and they will
answer your query as soon as possible.

Please contact us if you have any further queries we may assist with.

Yours sincerely

Liverpool Direct

[email address]

www.liverpool.gov.uk

Liverpool, European Capital of Culture 2008

Would you prefer to receive your council tax bill via e-mail? Go to
www.liverpool.gov.uk and complete the easy online registration form.

show quoted sections

Dear Liverpool Direct,

I have been waiting since 10 March for my Freedom of Information request for a copy of the contract signed between Liverpool City Council and IPS services (the company that "works in partnership" to board up properties in the district) that has been live for the last two years.

Does the Council have any intention of answering my request in due course?

Yours sincerely,

Julian Todd.

Liverpool Direct, Liverpool City Council

Thank you for your e-mail.

This e-mail confirms we have received your enquiry.

We will endeavour to respond to this enquiry within 24 hours, but please
note that during

busy periods it may take up to 3 working days to reply to you.

In the mean time, you will be able to find the answers to commonly asked
questions on our
website: [1]www.liverpool.gov.uk.

Please do not respond to this e-mail as it has been generated
automatically.

Liverpool Direct
Winner - 'Best in Public Sector', Call Centre

Association Excellence Awards 2004 Liverpool,

European Capital of Culture 2008

show quoted sections

References

Visible links
1. http://www.liverpool.gov.uk/

Liverpool Direct, Liverpool City Council

Dear Mr Todd,

Thank you for your recent e-mail.

We have forwarded your request to the relevant department, and they will
answer your query as soon as possible.

Please contact us if you have any further queries we may assist with.

Yours sincerely

Liverpool Direct

[email address]

www.liverpool.gov.uk

Liverpool, European Capital of Culture 2008

Would you prefer to receive your council tax bill via e-mail? Go to
www.liverpool.gov.uk and complete the easy online registration form.

show quoted sections

Dear Liverpool Direct,

On 21 January 2008 I first requested the contract between Liverpool City Council and IPS Services (the company working in partnership with the council to board up many of its properties).

No information whatsoever has been forthcoming, and the last communication I have received from you (acknowledging receipt of an email) was on 10 June.

Unless I receive a firm date for a successful completion of this request by the end of the week, this Friday (11 July) I will be forwarding the matter to the Information Commissioner

Yours sincerely,

Julian Todd.

Liverpool Direct, Liverpool City Council

Thank you for your e-mail.

This e-mail confirms we have received your enquiry.

We will endeavour to respond to this enquiry within 24 hours, but please
note that during

busy periods it may take up to 3 working days to reply to you.

In the mean time, you will be able to find the answers to commonly asked
questions on our
website: [1]www.liverpool.gov.uk.

Please do not respond to this e-mail as it has been generated
automatically.

Liverpool Direct
Winner - 'Best in Public Sector', Call Centre

Association Excellence Awards 2004 Liverpool,

European Capital of Culture 2008

show quoted sections

References

Visible links
1. http://www.liverpool.gov.uk/

Liverpool Direct, Liverpool City Council

Dear Julian Todd,

Thank you for your recent e-mail.

We have forwarded your request to the relevant department, and they will
answer your query as soon as possible.

Please contact us if you have any further queries we may assist with.

Yours sincerely

Liverpool Direct

[email address]

www.liverpool.gov.uk

Liverpool, European Capital of Culture 2008

show quoted sections

Twigge, Wendy, Liverpool City Council

2 Attachments

Dear Mr Todd

Please see attached response to your request for information.

<<response todd 24704>>

<<DOC160908todd.pdf>>

Regards

Wendy Twigge
Information Manager
Tel: 0151 225 3132

Liverpool - Capital of Culture Winner 2008

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Allan Lewis left an annotation ()

I've been following this request for a while and, as a former resident of Liverpool, I think the way it has been handled by the Council is disgraceful. They clearly don't have enough (competent) staff.

In any case, the document attached to the latest message isn't exactly a contract, it's just a collection of scanned invoices. (Why these things are still being done on paper, rather than electronically, bemuses me - but that's another matter.) I encourage you to press the Council for the actual contract, including the amount billed for each item of work.

Francis Irving left an annotation ()

The attachment "response todd 24704" isn't correctly marked as a Word Document, but it is one. If you download it from this link (with .doc at the end), it should work:

http://www.whatdotheyknow.com/request/16...

IPS Services FOI Request

Dear Wendy Twigge,

Thank you for the reply to my request for the contract between Liverpool City Council and IPS Services for the tinning up and guarding of properties under the control of the Council, which was answered seven months late.

You have informed me that the Council has misplaced the Contract for this on-going service. The reason I requested the Contract was in order to note:

* the terms of service and coverage
* the billing arrangements
* agreed costs in advance
* date when the Contract runs out
* the process for extending the Contract.
* agreement to use the Council logo on stickers
* the conditions at the termination of service, pursuant to transferring the work to another supplier or back to the Council
* any complaint procedures (for example, for overcharging for work, and work not done)

Without the Contract, it's difficult to hold the supplier in breach of Contract, for example. There's also going to be no clause stipulating that any of the above information is "confidential" (not that this would not over-ride the FOI Act).

Does the Council hold any written records at all of the conditions for this on-going business relation, including information in the list above, or is it all proceeding informally?

You have also informed me that the Contract is currently being re-tendered. You have offered to supply me with a copy of the Contract.

Please can you send me any information about this re-tendering process (eg the code-number held on the OJEU system), as well as the full Contract as soon as it is agreed.

Whoever the Supplier is will know that they are signing an agreement with a Public Authority and that any information will be subject to the Freedom of Information Act. Recent decisions by the Information Commissioner have made it clear that if a Supplier objects to having information about its dealings disclosed to the public (who ultimately bears all the costs), then they are free to conduct their business elsewhere.

My final points are addressed on the matter of the redactions made to the sample invoices. I am not raising a complaint on this request, because no doubt the same exemptions are being prepared in response to my 25 August 2008 request for the IPS Services monthly invoices (whose format I have seen), and we will have the opportunity to argue about it then.

You have cited Section 31 (Law enforcement) and Section 38 (Health and safety) in applying an exemption to disclosure of the exact locations of the properties, since knowing the location of empty properties poses a risk for increased criminal activity and public endangerment.

This might be the case if the properties were unguarded and their vacant condition was ambiguous. However, the services provided by IPS Services is to completely tin up and guard the properties in question. That's what the Contract is for. There is absolutely no doubt to anyone who sees these properties from the street that they are vacant, and the physical infrastructure imposed on them (at some expense) is specifically designed to prevent entry, criminal activity, health and safety risks, etc. No reasonable person would conclude that there a risk of any kind from publication of these addresses.

Any complaint I raise to inapplicable FOI exemptions such as these will be accompanied by photographic evidence illustrating the above argument. It would be preferable not to have to do this, and for the Council to cease inventing obstructions to a reasonable enquiry about the conduct of its business in neighbourhoods where people live, and instead chose to answer requests to the best of its ability.

Yours sincerely,

Julian Todd.