Investigations by Kent County Council Social Services.

Currently waiting for a response from Kent County Council, they should respond promptly and normally no later than (details).

Dear Kent County Council,

This relates to investigations undertaken by Social Services where someone has made a complaint regarding the standard of service in a women's refuge located in Kent.

Please provide the following information:

1) What are the terms of reference when Social Services undertake an investigation following a complaint?

2) By whom would such an investigation be undertaken? Personal name is not required but job title would suffice.

3) When someone has made a complaint of a very serious nature, would it be a requirement that this person would be seen and a statement taken? What sort of contact would there be with the person who complained in the first place?

4) When someone complains and advises they have evidence to support their complaint, would Social Services seek to examine this?

Yours faithfully,

Caroline Airley


Information request
Our reference: 10264277


Dear Ms Airley
Thank you for your email which we received on 17 November 2019.
Kent County Council (KCC) acknowledges your request for information, which
we will consider under the relevant legislation (Freedom of Information
Act 2000 and/or Environmental Information Regulations 2004).
Assuming KCC holds this information, we will endeavour to supply the data
to you as soon as possible but no later than 13 December 2019 (20 working
days from date of receipt).
We will advise you as soon as possible if we do not hold this information
or if there are exemptions to be considered and/or any costs for providing
the information.
Please quote our reference - 10264277 in any communication regarding this
particular request.

Please see our [1]Information Rights Privacy Notice for details of how we
process your personal data.

Yours sincerely
Carly Wattle
Information Access Officer
Strategic and Corporate Services

NOTE: Please do not edit the subject line when replying to this email.


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