Introduction of new timetable - delays before and after

The request was successful.

Dear SE Trains Limited,

Please provide as a percentage, the number of trains delayed by over 15 minutes on weekdays, for the one month period 18th December 2022 - 18th January 2023 and 18th December 2021 - 18th January 2022. Please exclude strike days and only include metro routes.

Yours faithfully,

Jeremy

Information Rights, SE Trains Limited

Thank you for your request dated 07th February 2023.

We are handling this under the terms of the Freedom of Information Act 2000 (the Act).

Under the Act, you are entitled to a response within 20 working days of receipt.

If we cannot meet this deadline, we will let you know the reason and also tell you when you can expect a response.

Regards,
Mark Willson FOIA Officer, Southeastern

southeastern
2nd Floor,
4 More London Riverside,
London, SE1 2AU.

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Information Rights, SE Trains Limited

Dear Jeremy,

 

Please find our response to your request for information about delays
before and after the new timetable.

 

This has been handled under the provisions of the FOIA and I can confirm
we hold data within the scope of your request, which is shown below.

 

You asked:
Please provide as a percentage the number of trains delayed by over 15
minutes on weekdays for the one month period (Please exclude strike days
and only include metro routes).

 

18th December 2022 - 18th January 2023 – 2.98%

18th December 2021 - 18th January 2022. – 0.99%

 

Regards

 

Mark Willson

Data Protection and FOIA Officer

southeasternrailway.co.uk

 

southeastern

2nd Floor,

4 More London Riverside,

London, SE1 2AU.

 

Appeal Rights

 

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make a complaint or request a review of our decision, please write to the
Southeastern Company Solicitor, 2^nd Floor, 4 More London Riverside, SE1
2AU, or by email at [1][email address]

 

Your request must be submitted within 40 working days of receipt of this
letter.

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner (ICO) can be contacted at
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF or you can contact the ICO through the 'Make a
Complaint' section of their website on this link:
[2]https://ico.org.uk/make-acomplaint/

 

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