interventions guidance of Jobcentre plus advisers

Joan. G made this Freedom of Information request to Department for Work and Pensions

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The request was partially successful.

Dear Department for Work and Pensions,

I would like to know what is the guidance published internally for use by job centre plus staff in which Jobcentre Plus managers and advisers :-

1.judge which interventions will help individual customers and How is the judgment made by the adviser/Manager?

2)what factors should be considered when making a referral.

3The safeguards that ensure that the referral is appropriate.

4.The specified activities which the customer should be expected to carry out while completing the specified interevntion,

5)Ensure work activity is making a contribution to their community.

6)Giving the customer a specified understanding as of what they are entitled to expect as well as what is expected of them
Including but not limiited to- courtesy relevant work experience, Productive use of time, time keeping professionalism......

I request this information under the freedom of information Act

Yours faithfully,

Jo G

DWP Adelphi Freedom-of-Information-Request, Department for Work and Pensions

This is an automated confirmation that your request for information has
been received at the DWP Central FoI Team.

We will forward your request to the relevant information owner within the
Department who will respond to you direct. 

Should you also have any further queries in connection with this request
do please contact us.

For further information on the Freedom of Information Act within DWP
please click on the link below.

[1]http://www.dwp.gov.uk/freedom-of-informa...

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References

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DWP Adelphi Freedom-of-Information-Request, Department for Work and Pensions

1 Attachment

Dear Jo G

Please see attached letter requesting clarification of your recent FoI
request.

Kind regards

DWP Central FoI Team

show quoted sections

Dear DWP Adelphi Freedom-of-Information-Request,

Please note I have inserted clarification of the information I wish to receive below.

Please also note I have edited my original FOI request to reflect this clarification below, I have also added reference of a statement presented to parliament by the secretary of state for work and pensions too, to assist in clarifying the information requested by myself

Q)1-6) To which benefit do your questions refer?

A)both Job seekers allowance and Employment and Support Allowance

Q)1 and 4) Whether ‘interventions’ means an appointment with a Jobcentre Plus Adviser, or appointment with a Provider, or something else

A)all Interventions available to Tackle Work-Related Barriers available within the umbrella of jobcentre Plus including an appointment with an adviser or appointment with a provider

Could you please table all interventions

Q)2 and 3) Does ‘referral’ mean a referral to an Adviser, a Provider, or something else?

A)Both a referral with an advisor and a provider

Q) 5) Does work activity mean the DWP Mandatory Work Activity scheme or something else? All work activity schemes the DWP has at it’s disposal including but not limited to the work activity scheme,
This means

A) all work activity Interventions aimed to Tackle Work-Related Barriers available within the umbrella of jobcentre Plus

Q)6)Giving the customer a specified understanding as of what they are entitled led to expect as well as what is expected of them, luding but not limiited to- courtesy relevant work experience, productive use of time, time keeping professionalism....._A)This is in relation to all means of work activity Interventions aimed to Tackle Work-Related Barriers available within the umbrella of jobcentre Plus

I would like to request request this information under the freedom of information Act,

the guidance and best practice which is published internally for use by job centre plus staff, in which Jobcentre Plus managers and advisers are guided by while managing customers claiming Job seekers allowance or Employment and Support Allowance. Please not this request is for all Interventions intended to Tackle Work-Related Barriers available under the umbrella of Jobcentre Plus

Could you please table all interventions available, and all guidance available for each intervention and answer the following with reference to each intervention?

1.judge which interventions will help individual customers claiming Job seekers allowance or Employment and Support Allowance and the process by which the judgment is made by the adviser/manager?

2)what factors should be considered when making a referral, either to an adviser or provider, to an individual customers claiming Job seekers allowance or Employment and Support Allowance,
3The safeguards that ensure that any intervention referral at the disposal of Jobcentre Plus employees is appropriate for the individual customers claiming Job seekers allowance or Employment and Support Allowance

4.The specified activities which the customer should be expected to
carry out while completing the specified intervention, all Interventions to Tackle Work-Related Barriers available under the umbrella of jobcentre Plus

5)Ensure any work activity intended to Tackle Work-Related Barriers available under the umbrella of jobcentre Plus activity is making a contribution to their community

6)regarding any work activity witch a customer maybe referred to Giving the customer a specified understanding as of what they are
entitled to expect as well as what is expected of them
Including but not limiited to- courtesy relevant work experience,
Productive use of time, time keeping, professionalism......

Please note a statement was
Presented to Parliament by the Secretary of State for Work and Pensions pursuant to Section 174(2) of the Social Security Administration Act1992

and

Sated within that statement was the following:_

“there are certain safeguards to ensure that the referral is appropriate. Guidance issued to Jobcentre Plus Advisers will set out what factors should be considered when making a referral to the Scheme”

“Guidance issued to Jobcentre Plus Advisers will require that they take into account any circumstances that may affect a customer’s ability to participate in the Mandatory Work Activity Scheme when they are considering whether to make a referral”

“As an additional safeguard, it will form part of our ‘best practice’ guidance to Jobcentre Plus that once a Personal Adviser has identified that a customer may be suitable for the Mandatory Work Activity Scheme, they will be encouraged to discuss the appropriateness of the referral with their Adviser Manager. This meeting will discuss their reasons for referring this customer, and the Adviser Manager will take the decision whether to approve the referral.”

"it will be part of the guidance that the requirements of the scheme must be clearly outlined. They will also be required to communicate what the sanctions will be if a customer fails to meet these expectations."

I look forward to you detailed response.

Yours sincerely,

Jo. G

DWP Adelphi Freedom-of-Information-Request, Department for Work and Pensions

This is an automated confirmation that your request for information has
been received at the DWP Central FoI Team.

We will forward your request to the relevant information owner within the
Department who will respond to you direct. 

Should you also have any further queries in connection with this request
do please contact us.

For further information on the Freedom of Information Act within DWP
please click on the link below.

[1]http://www.dwp.gov.uk/freedom-of-informa...

show quoted sections

References

Visible links
1. http://www.dwp.gov.uk/freedom-of-informa...

Dear DWP Adelphi Freedom-of-Information-Request,
Ref: FOI 199

Please note I have inserted clarification of the information I wish to receive below.

Please also note I have edited my original FOI request to reflect this clarification below, I have also added reference of a statement presented to parliament by the secretary of state for work and pensions too, to assist in clarifying the information requested by myself

Q)1-6) To which benefit do your questions refer?

A)both Job seekers allowance and Employment and Support Allowance

Q)1 and 4) Whether ‘interventions’ means an appointment with a Jobcentre Plus Adviser, or appointment with a Provider, or something else

A)all Interventions available to Tackle Work-Related Barriers available within the umbrella of jobcentre Plus including an appointment with an adviser or appointment with a provider

Could you please table all interventions

Q)2 and 3) Does ‘referral’ mean a referral to an Adviser, a Provider, or something else?

A)Both a referral with an advisor and a provider

Q) 5) Does work activity mean the DWP Mandatory Work Activity scheme or something else? All work activity schemes the DWP has at it’s disposal including but not limited to the work activity scheme,
This means

A) all work activity Interventions aimed to Tackle Work-Related Barriers available within the umbrella of jobcentre Plus

Q)6)Giving the customer a specified understanding as of what they are entitled led to expect as well as what is expected of them, luding but not limiited to- courtesy relevant work experience, productive use of time, time keeping professionalism....._A)This is in relation to all means of work activity Interventions aimed to Tackle Work-Related Barriers available within the umbrella of jobcentre Plus

I would like to request request this information under the freedom of information Act,

the guidance and best practice which is published internally for use by job centre plus staff, in which Jobcentre Plus managers and advisers are guided by while managing customers claiming Job seekers allowance or Employment and Support Allowance. Please not this request is for all Interventions intended to Tackle Work-Related Barriers available under the umbrella of Jobcentre Plus

Could you please table all interventions available, and all guidance available for each intervention and answer the following with reference to each intervention?

1.judge which interventions will help individual customers claiming Job seekers allowance or Employment and Support Allowance and the process by which the judgment is made by the adviser/manager?

2)what factors should be considered when making a referral, either to an adviser or provider, to an individual customers claiming Job seekers allowance or Employment and Support Allowance,
3The safeguards that ensure that any intervention referral at the disposal of Jobcentre Plus employees is appropriate for the individual customers claiming Job seekers allowance or Employment and Support Allowance

4.The specified activities which the customer should be expected to
carry out while completing the specified intervention, all Interventions to Tackle Work-Related Barriers available under the umbrella of jobcentre Plus

5)Ensure any work activity intended to Tackle Work-Related Barriers available under the umbrella of jobcentre Plus activity is making a contribution to their community

6)regarding any work activity witch a customer maybe referred to Giving the customer a specified understanding as of what they are
entitled to expect as well as what is expected of them
Including but not limiited to- courtesy relevant work experience,
Productive use of time, time keeping, professionalism......

Please note a statement was
Presented to Parliament by the Secretary of State for Work and Pensions pursuant to Section 174(2) of the Social Security Administration Act1992

and

Sated within that statement was the following:_

“there are certain safeguards to ensure that the referral is appropriate. Guidance issued to Jobcentre Plus Advisers will set out what factors should be considered when making a referral to the Scheme”

“Guidance issued to Jobcentre Plus Advisers will require that they take into account any circumstances that may affect a customer’s ability to participate in the Mandatory Work Activity Scheme when they are considering whether to make a referral”

“As an additional safeguard, it will form part of our ‘best practice’ guidance to Jobcentre Plus that once a Personal Adviser has identified that a customer may be suitable for the Mandatory Work Activity Scheme, they will be encouraged to discuss the appropriateness of the referral with their Adviser Manager. This meeting will discuss their reasons for referring this customer, and the Adviser Manager will take the decision whether to approve the referral.”

"it will be part of the guidance that the requirements of the scheme must be clearly outlined. They will also be required to communicate what the sanctions will be if a customer fails to meet these expectations."

I look forward to you detailed response.

Yours sincerely,

Jo. G

DWP Adelphi Freedom-of-Information-Request, Department for Work and Pensions

This is an automated confirmation that your request for information has
been received at the DWP Central FoI Team.

We will forward your request to the relevant information owner within the
Department who will respond to you direct. 

Should you also have any further queries in connection with this request
do please contact us.

For further information on the Freedom of Information Act within DWP
please click on the link below.

[1]http://www.dwp.gov.uk/freedom-of-informa...

show quoted sections

References

Visible links
1. http://www.dwp.gov.uk/freedom-of-informa...

DWP Adelphi Freedom-of-Information-Request, Department for Work and Pensions

24 Attachments

Dear Jo G

Please see attached response to your FoI request.

Kind regards

DWP Central FoI Team

show quoted sections

M. Williams left an annotation ()

After receiving a reply from JCP which quotes sections from "The NJWFI.pdf", it appears that The NJWFI.pdf has been updated since published on whatdotheyknow.com.

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