Interpreting & Translation Services used by Transport for London

J Cook made this Freedom of Information request to Transport for London

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The request was refused by Transport for London.

Dear Transport for London,

I would like to make a request for information under the Freedom of Information Act 2000.

1. What is the breakdown/number of all translation and interpretation services per language including spend per annum for your organisation (for the last 3 financial years).
2. Do you currently offer a translation and/or interpreting service (inhouse)? If not, who is your current supplier for language services?
If yes
a. who is the person/service responsible for interpreting and translation services within your organisation? Please provide contact details and job title.
b. what system do you use to deliver this service?
c. do you provide your services in-house (throughout the organisation?)
d. do you provide services external to the organisation?
e. How much do you charge for your services?
3. If you do offer an inhouse service, do you offer:
- face to face interpreting services
- sensory support services (including BSL)
- telephone interpreting services
- written translation services
4. Do you use in-house casual interpreters/translations to deliver the service?
5. Do you use in-house permanent/fixed term interpreters/translators to deliver the service?
6. Do you use language providers to deliver the service?

Yours faithfully,

J Cook

FOI, Transport for London

Dear J Cook

 

TfL Ref: FOI-1247-2122

Thank you for your request received by Transport for London (TfL) on 10
September 2021.

 

We will aim to issue a response by 7 October 2021 in accordance with the
Freedom of Information Act 2000 and our information access policy.

 

We publish a substantial range of information on our website on subjects
including operational performance, contracts, expenditure, journey data,
governance and our financial performance. This includes data which is
frequently asked for in FOI requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

 

We will publish anonymised versions of requests and responses on the
[2]www.tfl.gov.uk website. We will not publish your name and we will send
a copy of the response to you before it is published on our website.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

 

Yours sincerely

 

Eva Hextall

FOI Case Management Team

General Counsel

Transport for London

 

 

show quoted sections

FOI, Transport for London

1 Attachment

 

 

Dear J Cook

 

Our Ref: FOI-1247-2122

 

Thank you for your request received on 10 September 2021 asking for
information about translation services.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information (FOI) Act and our information access policy. I
can confirm we do hold the information you require.

 

Unfortunately, to provide the information you have requested would exceed
the ‘appropriate limit’ of £450 set by the Freedom of Information
(Appropriate Limit and Fees) Regulations 2004.

 

Under section 12 of the FOI Act, we are not obliged to comply with a
request if we estimate that the cost of determining whether we hold the
information, locating and retrieving it and extracting it from other
information would exceed the appropriate limit. This is calculated at £25
per hour for every hour spent on the activities described.

 

We have estimated that it would cost over £450 to provide a response to
your current request. This is because it is estimated that it would take
in excess of 18 working hours to locate and compile any information we
might hold that is relevant to your request. Translation services are
carried out in many different forms across different areas of the
organisation, both formal and informal, and there is no simple way of
directly reporting on this subject. In order to determine what information
was held in relation to your request we would need to manually review a
significant volume of information to collate anything that is relevant to
your request as there is no clear and defined way in which we could
accurately report in a way that we could be satisfied includes all
potentially relevant information within the time limit described above.

 

If you would like to submit another request we recommend you outline, as
clearly and concisely as possible, precisely the information you require.

 

Although your request can take the form of a question, rather than a
request for specific documents, we do not have to answer your question if
it would require the creation of new information or the provision of a
judgement, explanation, advice or opinion that was not already recorded at
the time of your request.

 

Please note that we will not be taking further action until we receive
your revised request.

 

Please see the attached information sheet for details of your right to
appeal.

 

Yours sincerely

 

Eva Hextall

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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