Interpreting and Translations services
Dear North East Lincolnshire Council,
Please provide me with the following information under Freedom of Information.
- Total number of onsite face-to-face interpreting assignments in 2021, 2022 and year-to-date.
o Please provide a breakdown by language for 2022 and year-to-date.
- Total number of onsite face-to-face interpreting hours in 2021, 2022 and year-to-date.
- Do you pay your supplier travel payments for face-to-face interpreting or is it an all-inclusive rate?
o If you pay travel. Please advise how much travel you paid in 2021, 2022 year-to-date
- Total number of onsite BSL interpreting assignments in 2021, 2022 and year-to-date.
- Total number of remote video interpreting assignments in 202`, 2022 and year-to-date.
- Total number of remote video interpreting hours in 2021, 2022 and year-to-date.
- Total number of remote telephone interpreting assignments in 2021, 2022 and year-to-date.
- Total number of remote telephone interpreting minutes in 2021, 2022 and year-to-date.
- Total number of remote telephone interpreting assignments in 2021, 2022 and year-to-date.
- Total number of translated documents in 2021,2022 and year-to-date
- Are the services accessed via a government framework?
o If so, what is the name of the framework.
- Who is the current supplier or suppliers providing the services?
- Are there KPI’s in place?
o If so what are the KPI’s and please share if these have been achieved over the last 12 months?
- When did your current contract start?
- When does your current contract expire and is there any optional extensions?
- What is the annual contract value?
- Who is the Senior Responsible owner for the contract?
Yours faithfully,
Catherine Jones
Dear Sir / Madam
I am pleased to acknowledge your request for information, which has been
allocated the reference number NELC/29019/2324.
Your request has been passed to the relevant department and you can expect
your response within the 20 working day limit. If it will take us longer
than 20 working days to respond to you, we will inform you of this and
provide you with the expected date for receiving a response.
Further information about how we will deal with your Freedom of
Information requests is available on our website at:
[1]https://www.nelincs.gov.uk/your-council/...
Please feel free to contact me if you require any further information or
assistance quoting the reference number above.
Yours sincerely
North East Lincolnshire Council
Dear Sir / Madam
Thank you for your information request reference NELC/29019/2324. Under
Section 1 of the Freedom of Information Act 2000, I wish to confirm that
North East Lincolnshire Council holds information relating to your
request.
We have estimated, that the time required for the activities needed to
locate, retrieve and extract the information you have requested would
exceed the appropriate limit of £450 (18 hours).
As North East Lincolnshire Council does not record the data in the detail
you have requested we would need to manually search for each invoice.
There is a minimum of 1000 documents we would need to retrieve that could
relate to translation services in the time period you have requested.
We have estimated it would take approximately 15 minutes per document to
find the information, equating to approximately 250 hours or a cost of
£6250 based on an hourly rate of £25 per hour.
Under section 12 of the Freedom of Information Act 2000, a public
authority is not obliged to comply with a request where the estimated cost
of doing so would exceed the appropriate limit. The Council’s Access to
Information Policy clearly sets out our responsibilities and how charging
is applied, is available on our website at:
[1]https://www.nelincs.gov.uk/your-council/...
We will therefore not be complying with your request, at this time by
virtue of section 12 of the Freedom of Information Act, as to do so would
exceed the appropriate limit of £450.
As a Council we are committed to the Freedom of Information Act and are
happy to support wherever possible any request for information we receive.
We would like to offer you our advice and assistance to refine your
request, so the appropriate limit will not be exceeded and the information
can be provided free of charge.
We can however provide a partial response to your request and are able to
answer the questions detailed below. Please confirm if you wish for us to
provide you with this information.
Are the services accessed via a government framework?
If so, what is the name of the framework.
Who is the current supplier or suppliers providing the services?
Are there KPI’s in place?
If so what are the KPI’s and please share if these have been achieved over
the last 12 months?
When did your current contract start?
When does your current contract expire and is there any optional
extensions?
What is the annual contract value?
Who is the Senior Responsible owner for the contract?
Please contact us if you wish to discuss refining your request further.
If you believe that your request for information has not been handled in
accordance with the Freedom of Information Act, you have the right to
request an internal review by the Council. If you wish to request an
internal review, please write to us detailing the reasons why. Please be
clear about which elements of the Council’s response or handling of the
request you are unhappy with, and would like the Council to address during
the internal review process. If following this you are still dissatisfied
you may contact the Office of the Information Commissioner.
Yours sincerely
North East Lincolnshire Council
Dear Freedom Of Information (NELC),
I can confirm that a partial response in this instance will be acceptable.
I look forward to hearing from you.
Yours sincerely,
Catherine Jones
Dear Sir / Madam
Thank you for your follow up information request, reference number
NELC/29019/2324. I can confirm that North East Lincolnshire Council holds
the following information:
Are the services accessed via a government framework?
No
If so, what is the name of the framework.
Not applicable
Who is the current supplier or suppliers providing the services?
• Aztec Translations
• Braille Translations
• Clear Voice Interpreting Services
• HE Words
• TSS Services
Are there KPI’s in place?
No
If so what are the KPI’s and please share if these have been achieved
over the last 12 months?
Not applicable
When did your current contract start?
There are no contracts currently in place.
When does your current contract expire and is there any optional
extensions?
Not applicable
What is the annual contract value?
There are no annual contract value but any expenditure in regards to
translation and interpreting services can be found here - [1]Published
spending data | NELC (nelincs.gov.uk)
Who is the Senior Responsible owner for the contract?
Not applicable
If you believe that your request for information has not been handled in
accordance with the Freedom of Information Act, you have the right to
request an internal review by the Council. If you wish to request an
internal review, please write to us detailing the reasons why. Please be
clear about which elements of the Council’s response or handling of the
request you are unhappy with, and would like the Council to address during
the internal review process. If following this you are still dissatisfied
you may contact the Office of the Information Commissioner.
Yours sincerely
North East Lincolnshire Council
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