Dear Lancashire County Council,
Regarding Interpreting and Translation Services provided to your Council in support of the Syrian Resettlement Program:
1) Can you please provide details of your current provider(s) (company name, date contract was awarded and date of expiry/re-tendering)?
2) What language services have you provided during the COVID19 pandemic?
3) How many interpreting requests have not been filled during the COVID 19 pandemic and what languages were they?
Request for Information under the Freedom of Information Act (2000)
We are writing to acknowledge receipt of your enquiry of 09/03/2021. in
which you request the disclosure of information.
We can confirm that your enquiry will now be assigned to an officer who
will commence a search for the information you require, and they will
respond in due course. The deadline date for issuing you with a full
response is 09/04/2021. We will endeavour to provide a response well in
advance of this date, however, should we envisage any delays, or require
more details from you, we will contact you immediately.
If you have any queries about the above, please do not hesitate to contact
us, quoting ref 995.290 (SP)
Please note that due to the ongoing Coronavirus epidemic the County
Council's resources are being diverted to cover critical functions and
some employees have had to make changes to their usual working
arrangements. This means that, despite our best efforts, there may be a
delay in issuing our response to you. We appreciate that this may cause
some inconvenience but we trust you understand that, in the current
crisis, it is inevitable that some delays may be experienced.
On behalf of the Information Governance Team
Lancashire County Council
PO Box 78
Dear Ms Kis
Request for information under the Freedom of Information Act 2000
Further to your request for information, made under the provisions of the
above Act, please see below our response.
Can you please provide details of your current provider(s) (company name,
date contract was awarded and date of expiry/re-tendering)?
The Arabic Interpretation/Translation services for the Resettlement
programme were until recently, being provided in-house by LCC employed
Interpreters. As their fixed term contracts have now ended, the services
are being provided by free-lance Interpreters on a spot-purchase basis,
whilst the new UKRS Interpretation Services Tender (which will include
interpretation/translation for additional languages) is being
commissioned, due to be published late Autumn 2021.
What language services have you provided during the COVID19 pandemic?
The language is Arabic.
The service we provided during the first lockdown in 2020 was that we
contacted the families on weekly basis and checked if they needed any
support. We responded to their needs and requests during the lockdown.
How many interpreting requests have not been filled during the COVID 19
pandemic and what languages were they?
All the interpreting requests were responded to and the interpreters were
allocated to every single request even the short notice ones.
It was only Arabic language.
Information Governance Team
Lancashire County Council
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