Internet and IT Infrastructure

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Dear Birkbeck, University of London,

Under the Freedom of Information Act 2000 may I kindly request the following information about the University’s internet and IT infrastructure:

1. How much did the university spend on broadband in the 2019/20 financial year?
2. Who is your internet network provider?
3. What is the average network speed on each of your campuses? Please list the name of each campus and the internet speed for each. Here is a tool for testing speed if needed: https://www.uswitch.com/broadband/speedt...
4. What percentage of each university campus is covered by wifi? Please list the name of each campus and the percentage of wifi coverage.
5. Between January 2015 and December 2020, how many times have you switched network providers?
6. How many broadband routers do you have across all campus buildings?
7. Do you have fibre-optic broadband in any campus buildings?
8. Do any of the university-owned halls of residence require an ethernet cable as opposed to wifi? If yes, please list the names of the halls of residence.
9. Do any of the university-owned halls of residence have the option to connect to both an ethernet cable and wifi? If yes, please list the names of the halls of residence.
10. Do you have a data destruction policy?
11. Between January 2015 and December 2020, how many student complaints has the university received relating to the “internet”, “WiFi” and “broadband”? Please list the number of complaints per calendar year.

Please could I receive all information in electronic format and in machine-readable formats where applicable.

Yours faithfully,

Ellen Blacow

Freedom of Information, Birkbeck, University of London

Dear Ellen Blacow,

This is to confirm receipt of your Freedom of Information enquiry. 

We will respond to your request for information by the due date of 30 December 2020.

Yours sincerely,

Freedom of Information
Birkbeck, University of London

www.bbk.ac.uk

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Freedom of Information, Birkbeck, University of London

Dear Ellen Blacow,

This is a response to your recent Freedom of Information (FOIA) request. I apologise for the delay you have experienced in receiving a response to your request for information.

1. How much did the university spend on broadband in the 2019/20 financial year?
£10,000

2. Who is your internet network provider?
JANET (via JISC)

3. What is the average network speed on each of your campuses? Please list the name of each campus and the internet speed for each. Here is a tool for testing speed if needed: https://www.uswitch.com/broadband/speedt...
10Gbps

4. What percentage of each university campus is covered by wifi? Please list the name of each campus and the percentage of wifi coverage.
100%

5. Between January 2015 and December 2020, how many times have you switched network providers?
0

6. How many broadband routers do you have across all campus buildings?
2

7. Do you have fibre-optic broadband in any campus buildings?
Yes

8. Do any of the university-owned halls of residence require an ethernet cable as opposed to wifi? If yes, please list the names of the halls of residence.
We don't have halls of residence

9. Do any of the university-owned halls of residence have the option to connect to both an ethernet cable and wifi? If yes, please list the names of the halls of residence.
We don't have halls of residence

10. Do you have a data destruction policy?
Yes

11. Between January 2015 and December 2020, how many student complaints has the university received relating to the “internet”, “WiFi” and “broadband”? Please list the number of complaints per calendar year.
None

If you are dissatisfied with the handling of your request, you may wish to contact the Freedom of Information Office in the first instance to see whether your concerns can be resolved informally. You also have the right to request a formal internal review that will consider the way in which your request has been dealt with. Requests for an internal review should be submitted within two months of the date of receipt of the response to your original communication and should be addressed to [Birkbeck, University of London request email].

If you are not content with the outcome of the internal review, you have the right to apply directly to the Information Commissioner for a decision. The Information Commissioner can be contacted at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Yours sincerely,

Freedom of Information
Birkbeck College
London WC1E 7HX

www.bbk.ac.uk

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