Internet and IT Infrastructure

The request was successful.

Dear University of Reading,

Under the Freedom of Information Act 2000 may I kindly request the following information about the University’s internet and IT infrastructure:

1. How much did the university spend on broadband in the 2019/20 financial year?
2. Who is your internet network provider?
3. What is the average network speed on each of your campuses? Please list the name of each campus and the internet speed for each. Here is a tool for testing speed if needed: https://www.uswitch.com/broadband/speedt...
4. What percentage of each university campus is covered by wifi? Please list the name of each campus and the percentage of wifi coverage.
5. Between January 2015 and December 2020, how many times have you switched network providers?
6. How many broadband routers do you have across all campus buildings?
7. Do you have fibre-optic broadband in any campus buildings?
8. Do any of the university-owned halls of residence require an ethernet cable as opposed to wifi? If yes, please list the names of the halls of residence.
9. Do any of the university-owned halls of residence have the option to connect to both an ethernet cable and wifi? If yes, please list the names of the halls of residence.
10. Do you have a data destruction policy?
11. Between January 2015 and December 2020, how many student complaints has the university received relating to the “internet”, “WiFi” and “broadband”? Please list the number of complaints per calendar year.

Please could I receive all information in electronic format and in machine-readable formats where applicable.

Yours faithfully,
Ellen Blacow

IMPS, University of Reading

Dear Ms Blacow,  

 

This is to acknowledge receipt of your request for information below and
to let you know it is being processed.

 

We'll get back to you as soon as we can, but in any case within 20 working
days from 04/01/21.

 

Please quote the reference number, IMPS#02980, in any future
correspondence, thank you.

 

Yours sincerely,

 

Sinead Latham

 

Information Management & Policy Services (IMPS), University of Reading,
Whiteknights, Reading, RG6 6AH

t: +44 (0)118 378 8981       [1]www.reading.ac.uk/foia  

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IMPS, University of Reading

Dear Ms Blacow, 

 

We have completed the compilation of information in response to your
request.

  

We can confirm that we do hold some information of the description
specified in your request. Our responses are given below each limb of your
request.

 

**************** FOI RESPONSE ****************

1. How much did the university spend on broadband in the 2019/20 financial
year?

£7,000

2. Who is your internet network provider?

British Telecom

 

3. What is the average network speed on each of your campuses? Please list
the name of each campus and the internet speed for each. Here is a tool
for testing speed if needed:
https://eur03.safelinks.protection.outlo...

 

10g at Whiteknights Campus

1g at Greenlands Campus

4. What percentage of each university campus is covered by wifi? Please
list the name of each campus and the percentage of wifi coverage.

We do not hold the percentage of coverage and for the purposes of
responding to an FOI request we are not required to create new
information. However, we can advise that all campuses and all buildings
have Wi-Fi coverage.

5. Between January 2015 and December 2020, how many times have you
switched network providers?

0 (none)

6. How many broadband routers do you have across all campus buildings?

1

7. Do you have fibre-optic broadband in any campus buildings?

No

8. Do any of the university-owned halls of residence require an ethernet
cable as opposed to wifi?  If yes, please list the names of the halls of
residence.

No. Both wired and wireless options are available in all halls of
residence.

9. Do any of the university-owned halls of residence have the option to
connect to both an ethernet cable and wifi?

Yes all halls.

 

If yes, please list the names of the halls of residence.

 

Hall names are available here -
[1]https://www.reading.ac.uk/ready-to-study...

 

(Technically this information is exempt from disclosure on the basis of
the following FOIA exemption section 21 – information accessible to
applicant by other means.)

10. Do you have a data destruction policy?

No, the University does not have a “data destruction policy”

11. Between January 2015 and December 2020, how many student complaints
has the university received relating to the “internet”, “WiFi” and
“broadband”? Please list the number of complaints per calendar year.

Incidents reported by students

Year 2015         89
Year 2016         195
Year 2017         295
Year 2018         345
Year 2019         681
Year 2020         465

 

*******************************************

 

We are required to include details of our complaints procedures, including
your rights to apply to the Information Commissioner.  The procedure is
detailed in our Freedom of Information and Environmental Information
Regulations policy on the web at
[2]www.reading.ac.uk/freedom-of-information-policy

 

If we are unable to resolve any complaint, you can complain to the
Information Commissioner, the independent body who oversees the access to
information regimes: [3]https://ico.org.uk/make-a-complaint/ 

 

 

Yours sincerely, 

 

Sinead Latham

Information Compliance Officer

 

Information Management & Policy Services (IMPS), University of Reading,
Whiteknights, Reading, RG6 6AH

[4][University of Reading request email]    t: +44 (0)118 378 8981   
[5]www.reading.ac.uk/foia

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