Internet and IT Infrastructure

The request was successful.

Dear University of Glasgow,

Under the Freedom of Information Act 2000 may I kindly request the following information about the University’s internet and IT infrastructure:

1. How much did the university spend on broadband in the 2019/20 financial year?
2. Who is your internet network provider?
3. What is the average network speed on each of your campuses? Please list the name of each campus and the internet speed for each. Here is a tool for testing speed if needed: https://www.uswitch.com/broadband/speedt...
4. What percentage of each university campus is covered by wifi? Please list the name of each campus and the percentage of wifi coverage.
5. Between January 2015 and December 2020, how many times have you switched network providers?
6. How many broadband routers do you have across all campus buildings?
7. Do you have fibre-optic broadband in any campus buildings?
8. Do any of the university-owned halls of residence require an ethernet cable as opposed to wifi? If yes, please list the names of the halls of residence.
9. Do any of the university-owned halls of residence have the option to connect to both an ethernet cable and wifi? If yes, please list the names of the halls of residence.
10. Do you have a data destruction policy?
11. Between January 2015 and December 2020, how many student complaints has the university received relating to the “internet”, “WiFi” and “broadband”? Please list the number of complaints per calendar year.

Please could I receive all information in electronic format and in machine-readable formats where applicable.

Yours faithfully,
Ellen Blacow

FOI Office,

Please note, the University is closed from Friday 18 December until
Tuesday 5 January 2021 and mailboxes will not checked during this period,
we will endeavour to respond to your enquiries as quickly as possible once
the University reopens in January.

FOI Office,

Dear Ellen Blacow,

Thank you for your email which was received by the University on 4 January 2021 timed 15:47 hours.

As the University of Glasgow is a Scottish Public Authority, your request is subject to the terms of the Freedom of Information (Scotland) Act 2002 ("FOISA"). The University acknowledges receipt of your request and confirms a response will be sent to you promptly; and in any event not later than 1 February 2021. The Freedom of Information Office will contact you if we require any further information.

Yours sincerely

Data Protection and Freedom of Information Office

Email: [University of Glasgow request email]

University of Glasgow (Tay House)
Glasgow G12 8QQ

The University of Glasgow, charity number SC004401

FOI Office,

1 Attachment

Dear Ellen Blacow,

Please find attached the University's response to your Freedom of Information (Scotland) Act 2002 request dated 4 January 2021 timed 15:47 hours.

Yours sincerely,

Data Protection and Freedom of Information Office

University of Glasgow
Tay House
Glasgow G12 8QQ

The University of Glasgow, charity number SC004401