Internet and IT Infrastructure

Ellen Blacow made this Freedom of Information request to Bangor University

Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was successful.

Dear Bangor University,

Under the Freedom of Information Act 2000 may I kindly request the following information about the University’s internet and IT infrastructure:

1. How much did the university spend on broadband in the 2019/20 financial year?
2. Who is your internet network provider?
3. What is the average network speed on each of your campuses? Please list the name of each campus and the internet speed for each. Here is a tool for testing speed if needed: https://www.uswitch.com/broadband/speedt...
4. What percentage of each university campus is covered by wifi? Please list the name of each campus and the percentage of wifi coverage.
5. Between January 2015 and December 2020, how many times have you switched network providers?
6. How many broadband routers do you have across all campus buildings?
7. Do you have fibre-optic broadband in any campus buildings?
8. Do any of the university-owned halls of residence require an ethernet cable as opposed to wifi? If yes, please list the names of the halls of residence.
9. Do any of the university-owned halls of residence have the option to connect to both an ethernet cable and wifi? If yes, please list the names of the halls of residence.
10. Do you have a data destruction policy?
11. Between January 2015 and December 2020, how many student complaints has the university received relating to the “internet”, “WiFi” and “broadband”? Please list the number of complaints per calendar year.

Please could I receive all information in electronic format and in machine-readable formats where applicable.

Yours faithfully,

Ellen Blacow

Information Compliance Shared mailbox, Bangor University

Diolch am eich neges. Mae staff y Brifysgol yn gweithio o adref ar hyn o
bryd, ac oherwydd hynny, y dull gorau o gysylltu â ni fydd drwy e-bost.
Byddwn yn ymateb mor fuan â phosib i'ch ymholiad.

 

Ar gyfer ymholiadau'r Iechyd a Diogelwch cysylltwch â
[1][email address]

 

Ar gyfer ymholiadau’r Mewnfudo cysylltwch â [2][email address]

 

Ar gyfer ymholiadau sy’n gysylltiedig â Rhyddid Gwybodaeth cysylltwch â
[3][Bangor University request email]

 

Ar gyfer ymholiadau yn ymwneud â chwynion cysylltwch â
[4][email address]

Ar gyfer ymholiadau yn ymwneud ag apeliadau academaidd cysylltwch  â 
[email address]

 

 

Diolch,

Gwenan

 

 

Thank you for your message. The University's staff are currently working
from home and therefore the best way to contact us is by e-mail. We will
respond to your enquiry as quickly as possible.

 

For Health and Safety enquiries, please contact
[5][email address]

 

For enquiries relating to Immigration, please contact
[6][email address]

 

For enquiries relating to Freedom of Information, please contact
[7][Bangor University request email]

 

For enquiries relating to Complaints, please contact
[8][email address]

 

For enquiries relating to Academic Appeals, please contact
[9][email address]

 

Thank you.

 

 

Gwenan

 

Mae croeso i chi gysylltu gyda'r Brifysgol yn Gymraeg neu Saesneg

You are welcome to contact the University in Welsh or English

Rhif Elusen Gofrestredig 1141565 - Registered Charity No. 1141565

Gall y neges e-bost hon, ac unrhyw atodiadau a anfonwyd gyda hi, gynnwys
deunydd cyfrinachol ac wedi eu bwriadu i'w defnyddio'n unig gan y sawl y
cawsant eu cyfeirio ato (atynt). Os ydych wedi derbyn y neges e-bost hon
trwy gamgymeriad, rhowch wybod i'r anfonwr ar unwaith a dilewch y neges.
Os na fwriadwyd anfon y neges atoch chi, rhaid i chi beidio a defnyddio,
cadw neu ddatgelu unrhyw wybodaeth a gynhwysir ynddi. Mae unrhyw farn neu
safbwynt yn eiddo i'r sawl a'i hanfonodd yn unig ac nid yw o anghenraid yn
cynrychioli barn Prifysgol Bangor. Nid yw Prifysgol Bangor yn gwarantu bod
y neges e-bost hon neu unrhyw atodiadau yn rhydd rhag firysau neu 100% yn
ddiogel. Oni bai fod hyn wedi ei ddatgan yn uniongyrchol yn nhestun yr
e-bost, nid bwriad y neges e-bost hon yw ffurfio contract rhwymol - mae
rhestr o lofnodwyr awdurdodedig ar gael o Swyddfa Cyllid Prifysgol Bangor.

This email and any attachments may contain confidential material and is
solely for the use of the intended recipient(s). If you have received this
email in error, please notify the sender immediately and delete this
email. If you are not the intended recipient(s), you must not use, retain
or disclose any information contained in this email. Any views or opinions
are solely those of the sender and do not necessarily represent those of
Bangor University. Bangor University does not guarantee that this email or
any attachments are free from viruses or 100% secure. Unless expressly
stated in the body of the text of the email, this email is not intended to
form a binding contract - a list of authorised signatories is available
from the Bangor University Finance Office.

References

Visible links
1. mailto:[email address]
2. mailto:[email address]
3. mailto:[Bangor University request email]
4. mailto:[email address]
5. mailto:[email address]
6. mailto:[email address]
7. mailto:[Bangor University request email]
8. mailto:[email address]
9. mailto:[email address]

Information Compliance Shared mailbox, Bangor University

Our Ref. FOI2179

Dear Ellen Blacow,

Thank you for your Freedom of Information request, received by email on
the 2^nd December 2020.

 

We will now consider your request and you will receive the information
requested within the statutory timescale of 20 working days, as defined by
the Freedom of Information Act 2000, subject to the information not being
exempt or containing reference to a third party.

 

For your information, the Act defines a number of exemptions which may
prevent release of the information you have requested. There will be an
assessment, and if any of the exemption categories apply then the
information will not be released. You will be informed if this is the
case, including your rights of appeal.

 

If the information you requested contains reference to a third party, then
they may be consulted prior to a decision being taken on whether or not to
release the information to you. You will be informed if this is the case.

 

If you have any queries please contact us.

 

Kind regards,

Compliance Team

 

[1][IMG] Tîm Cydymffurfio Compliance Team

Llywodraethu a Chydymffurfio Governance and Compliance

Gwasanaethau Corfforaethol Corporate Services

E-bost: Email:
[2][Bangor University request email] [8][Bangor University request email]
Phone: 01248 388530
Ffôn: 01248 388530
Bangor University, Bangor,
Prifysgol Bangor, Bangor, Gwynedd, LL57 2DG
Gwynedd, LL57 2DG
Registered Charity: No. 1141565
Elusen Gofrestredig: Rhif 1141565
[9][IMG][10]@BangorUni
[3][IMG][4]@prifysgolbangor [11][IMG][12]/BangorUniversity
[5][IMG][6]/PrifysgolBangor
[13]TEF Gold
[7]FfRhA Aur

 

 

 

show quoted sections

Information Compliance Shared mailbox, Bangor University

Our Ref. FOI2179

 

Dear Ellen Blacow,

 

Further to your request for information, the University's response is
below:

 

 

1. How much did the university spend on broadband in the 2019/20 financial
year?

£50,000

 

2. Who is your internet network provider?

UK Universities broadband connections are supplied by [1]Janet Network |
Jisc

 

3. What is the average network speed on each of your campuses? Please list
the name of each campus and the internet speed for each.

10Gbits

 

4. What percentage of each university campus is covered by wifi? Please
list the name of each campus and the percentage of wifi coverage.

All student areas have wireless connectivity

 

5. Between January 2015 and December 2020, how many times have you
switched network providers?

Zero

 

6. How many broadband routers do you have across all campus buildings?

One CPE

 

7. Do you have fibre-optic broadband in any campus buildings?

No

 

8. Do any of the university-owned halls of residence require an ethernet
cable as opposed to wifi?  If yes, please list the names of the halls of
residence.

Wifi enabled

 

9. Do any of the university-owned halls of residence have the option to
connect to both an ethernet cable and wifi? If yes, please list the names
of the halls of residence.

Yes, see list of halls: [2]Student Accommodation | Bangor University

 

10. Do you have a data destruction policy?

Yes

 

11. Between January 2015 and December 2020, how many student complaints
has the university received relating to the “internet”, “WiFi” and
“broadband”? Please list the number of complaints per calendar year.

No complaints made. We have queries to the helpdesk for network assistance
– these figures are:

2020 – 417

2019 – 490

2018 – 437

 

The Service won the best broadband in 2017 & 2018 -
[3]https://studenthousingawards.uk/2017-win...

 

 

 

The University purchases only from Nationally negotiated EU tendered
framework agreements. Such frameworks always take into account compliance
issues such as sustainability, modern slavery and ensure procurement
regulations are followed. However these frameworks are not awarded or
managed by the University. Interested parties should contact the relevant
framework management -
[4]https://www.bangor.ac.uk/finance/pu/defa...

 

 

 

Please note that the University has a formal complaints procedure. If you
are unhappy with the service you have received in relation to your request
and wish to make a complaint or request a review of our decision you
should write to the University’s Governance & Compliance Office in the
first instance ([5][Bangor University request email]) explaining the grounds
for your complaint. In line with guidance from the Information
Commissioner’s Office, an appeal request must be submitted within two
months of the University’s final response to this Freedom of Information
Act request.

 

Kind regards,

Compliance Team

 

[6][IMG] Tîm Cydymffurfio Compliance Team

Llywodraethu a Chydymffurfio Governance and Compliance

Gwasanaethau Corfforaethol Corporate Services

E-bost: Email:
[7][Bangor University request email] [13][Bangor University request email]

Prifysgol Bangor, Bangor, Bangor University, Bangor,
Gwynedd, LL57 2DG Gwynedd, LL57 2DG

Elusen Gofrestredig: Rhif Registered Charity: No. 1141565
1141565
[14][IMG][15]@BangorUni
[8][IMG][9]@prifysgolbangor [16][IMG][17]/BangorUniversity
[10][IMG][11]/PrifysgolBangor
[18]TEF Gold
[12]FfRhA Aur

 

 

show quoted sections