International Student mental health and language provisions
Dear De Montfort University,
I am aiming to find out to what extent is higher education institutions across the UK are providing mental health support for international students post-COVID. I am requesting the following information on services available during and post COVID.
Please answer the following questions regarding services available during COVID (2020-2021):
What well-being/mental health support was available for students during the COVID-19 pandemic?
Which languages other than English were the services available in?
Please answer the following questions regarding services post-COVID (2022-2023):
Did mental health services change after the pandemic? What other resources were made available and why?
Are they available in languages other than English?
Did the university use any external partners to provide mental health care to students and what languages were they available in?
Yours faithfully,
Isobel Forsyth
Dear Isobel,
FREEDOM OF INFORMATION ACT 2000
Thank you for your email request below.
Your request is being considered and if the information is held you will receive the information requested within the statutory timescale of 20 working days as defined by the Freedom of Information Act 2000, subject to the information not being exempt.
If the time taken to meet your request is likely to exceed 18 hours, we will contact you and ask you amend your request to bring it below this time limit. We will assist you with suggestions of how this might be achieved.
I may also contact you if the request needs to be clarified; this is to ensure that we provide you with the information you require.
Please note that some information you have requested may not be provided to you; this will only be information that can be withheld by law. In most cases the reasons will be explained to you along with your copy of any information that can be released to you.
In order to ensure a prompt response to any communication, please ensure that any further emails are copied to [De Montfort University request email]
Yours sincerely,
Fayaz Chana
Information Governance Officer
Governance and Legal
DE MONTFORT UNIVERSITY
Trinity House
The Gateway
Leicester
LE1 9BH
E: [email address]
W: dmu.ac.uk
My normal working hours are as follows.
Monday to Thursday: 07:45 to 17:30
Dear Isobel,
FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST
Your request for information has been considered under the requirements of the Freedom of Information Act and our response is as follows:
The mental health services offered by the University have not changed and the same services are offered as during the COVID-19 pandemic. The services are entirely delivered in English.
Information on support the University provides, disclosing a condition and how to contact the mental health team can be accessed using the link below:
https://www.dmu.ac.uk/current-students/s...
International students are able to access the services however, international students are not generally able to apply for the Disabled Student’s Allowance. The University does not use any external partners to provide mental health care to students.
If you have any queries please get in touch with me to discuss them.
Please note that the information provided may contain information that is protected by copyright and there may be restrictions on any further re-use of this, please contact us if you are unsure whether a further use of the information would be lawful. Further details can be found here.
Please note, you have the right to complain to the University about this response. If you wish to request an internal review of this decision, or any other matter connected to your request, please contact me within two months of the date of this response. If you ask for an internal review, it would be helpful if you could say why you are dissatisfied with the response you received.
If you are subsequently not satisfied with the University’s response to your complaint you have a right of appeal to the Information Commissioner’s Office. Please note the Information Commissioner’s Office will expect you to have gone through DMU’s review process before the matter is escalated to them.
Yours sincerely,
Fayaz Chana
Information Governance Officer
Governance and Legal
DE MONTFORT UNIVERSITY
Trinity House
The Gateway
Leicester
LE1 9BH
E: [email address]
W: dmu.ac.uk
My normal working hours are as follows.
Monday to Thursday: 07:45 to 17:30
We work to defend the right to FOI for everyone
Help us protect your right to hold public authorities to account. Donate and support our work.
Donate Now