internal VCC referrals within Disability Services prior to 23rd November 2020

The request was partially successful.

Dear Department for Work and Pensions,

You recently responded to the following Request (FOI2021/52054):

https://www.whatdotheyknow.com/request/7...

“Between Jan 2017 - Jan 2021 
 
How many PIP claimants/customers have been referred 'internally' by DWP staff to DWP 
Vulnerable Customer Champions?” 

Your Response:
 
“We do not hold statistical data for all internal VCC referrals within Disability Services prior to 23rd November 2020.  
 
Therefore, from 23rd November 2020 up to 31st January 2021 Disability Services has received 208 PIP referrals internally from DWP staff.”

Your response implies that you do hold some statistical data related to the Request prior to 23rd November 2020. Maybe there was a pilot study, or maybe you hold information related to particular parts of the UK only?

1. Please provide all of the statistical data you do hold on internal VCC referrals within Disability Services prior to 23rd November 2020. Include any information (reports etc) summarising or referring to the data in question.

Yours faithfully,

J Roberts

DWP freedom-of-information-requests, Department for Work and Pensions

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References

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DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been received by the DWP FOI mailbox.
 
If your email is a valid Freedom of Information request, as per Section 8
of the FOI Act 2000, you can normally expect a response within 20 working
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Please note that email FOI responses will be issued from
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References

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DWP Central FOI Team,

1 Attachment

Dear J Roberts,

I am writing in response to your request for information, received 19th
July.

Yours sincerely,

DWP Central FoI Team

J Roberts left an annotation ()

'We do hold some unofficial unpublished statistical data on some PIP VCC referrals for two sites during the period of 15 January 2019 and 22 November 20. This data is both unofficial and not representative of how many PIP customers have been referred internally by DWP staff to DWP Vulnerable Customer Champions at site or Department level.

Sunderland - From 01/03/19 to 22/11/2020 they received 39 VCC referrals via email.

Wales – They had 70 recorded VCC referrals for the period 15/01/19 to 23/11/20.'