Internal Review Procedure for FOI Requests

Tracey Brown made this Freedom of Information request to East West Railway Company Limited

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was successful.

Dear East West Railway Company Limited,

As you will know, when someone is dissatisfied with a response provided by you to a Freedom of Information request, they are entitled to ask you reconsider and to perform an internal review of your response.

Please supply all documentation related to your Internal Review Procedure for Freedom of Information Requests.

Yours faithfully,

Tracey Brown

East West Rail Contact, East West Railway Company Limited

Thank you for your email.


If your email is a response to the 2021 non-statutory consultation, it
will be recorded and analysed alongside all responses to consultation. A
summary of consultation responses will be published in a report when the
Government announces the decisions made on the matters we are consulting


If your enquiry is about the works on the line between Bicester and
Bletchley please contact the East West Rail Alliance, who are delivering
these works, on 03457 114141.


If you are a journalist and have an enquiry please contact:
[email address].


We try to deal with all enquiries quickly, usually within 10 working days,
though it may take longer if we need to ask several colleagues for
information. We'll keep you up-to-date if that's the case.


Kind regards,


EWR Co Team

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East West Railway Company Limited is a company registered in England and
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London SW1P 4DR. Company registration number: 11072935.


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East West Rail team, East West Railway Company Limited

Dear Ms Brown,

Thank you for your interest in East West Rail. 

We are in receipt of your email 16/04/2021 and we are treating it as a
Freedom of Information request. 

The Freedom of Information Act and Environmental Information Regulations
oblige us to respond to requests for information within 20 working days of
the day we received your message, but we aim to respond to all enquiries
as quickly as we can.

Please do get in contact if you have any further questions.

Kind regards,
EWR Co Team

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East West Rail team, East West Railway Company Limited

Dear Ms Brown,  

Thank you for your reply. Please see below for EWR Co’s Internal Review
procedure for Freedom of Information Requests.

Freedom of Information complaints 

Following a response to an FOI request applicants are entitled to raise a
complaint if they feel their request hasn’t been adequately addressed. 

If a complaint is received via a route other than the External Affairs
team it is the responsibility of the person receiving the complaint to
notify the External Affairs team via email within 24 hours of the
complaint being received. 

An initial assessment of the complaint will be undertaken by a Director to
determine the best course of action. 

If the original decision is to be upheld an independent review must be
undertaken within the 20 working day period expected by the Information
Commissioner for processing a complaint. 

Where an Independent Review is required the Head of External Affairs will
determine whether this should be undertaken by a member of the External
Affairs team or a Director independent of the original decision. 

Once the independent review has been completed an appropriate response
should be prepared by the External Affairs team.

We hope this is helpful, many thanks.

Kind regards, 
EWR Co Team

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