Interference From BT Vision Powerline Network Adaptors, Comtrend 9020

Office of Communications did not have the information requested.

Dear Office of Communications,
The Ofcom Website states:
"We have been informed by BT, the main supplier of PLT devices in the UK, that they are to start marketing an upgraded and improved Comtrend product employing enhanced interference mitigation technology which will reduce the potential for causing interference"

Please supply details of all complaints received or investigated by Ofcom which relate to interference caused by the recently introduced Comtrend 9020 series of powerline network adaptors (PLT). Please supply copies of all documents, including e-mails, redacted as necessary

Yours faithfully,

John Petters

Information Requests, Office of Communications

Dear Mr Petters

Thank you for your request for information asking about complaints relating to the Comtrend 9020 series of PLT adaptors. Your request was received on 11th January 2011.

Generally any information provided will consist of copies of original documents in paper or electronic format.

Where we hold the information you have requested we will endeavour to answer your request in full and within 20 working days. If we are unable to provide the information requested, we will explain why the information has not been provided.

If you have any queries then please contact [Ofcom request email]. Please remember to quote the reference number 1-165241114 in any future communications.

Kind regards

Richard Neudegg
Information Requests

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Information Requests, Office of Communications

1 Attachment

Dear Mr Petters

In response to your information request, please see the attached correspondence.

Kind regards

Richard Neudegg
Information Requests

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Dear Mr Neudegg,
Thank you for your response.
I am disappointed to advise you again that you have given an untrue response.

Would you like to reconsider your response before I ask for an internal review.

This is very serious. This is the third provable, inaccurate reply you have given to me within the last week. Clearly someone or some people at Ofcom are either incompetent or are deliberately trying to avoid disclosure.

I await your further reply,

Yours sincerely,

John Petters

Information Requests, Office of Communications

Internal Review 1-165382181

Dear Mr Petters

Thank you for your email dated 13 January 2011 to Ofcom asking for a
review of our decision in relation to your request for information.

As is our policy, we will treat your email as a request for an internal
review. The review will be conducted under the supervision of the
Secretary to the Corporation. While there is no statutory deadline for
completing internal reviews, we aim to respond within 20 working days.

Please contact me at [1][Ofcom request email] if you have any
queries, remembering to quote the reference number 1-165382181.

Yours sincerely

Katy Emadi

Information Associate

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Dear Office of Communications,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Office of Communications's handling of my FOI request 'Interference From BT Vision Powerline Network Adaptors, Comtrend 9020'.

You have information regarding the Comtrend 9020 and the reply you gave was untrue. I have documentary evidence that what I say is the case.

A full history of my FOI request and all correspondence is available on the Internet at this address:
http://www.whatdotheyknow.com/request/in...

Yours faithfully,

John Petters

Graham Howell, Office of Communications

Dear Mr. Petters,
You asked Ofcom to review its handling of your FOI request 'Interference from BT Vision Powerline Network Adaptors, Comtrend 9020'.
I have done so.
The device was introduced on May 10th 2010 by BT.
I instructed our compliance team to search all cases closed between May 1st 2010 and January 17th 2011 to see if this particular device was referenced. It was only identified in one case (which was your case); that should have been referenced in the original reply to you but the interpretation given to your request was for other complaints (beyond your own).
The word 'Comtrend' was identified in the search I requested (although not the specific device 9020) in a further 5 cases).As your request was for the specific device '9020' that did not answer your query.
In your e-mail below you indicated that you had documentary evidence that supported your belief that Ofcom was concealing information. I would be grateful if you would share that information with me as my investigation does not lead me to that conclusion.
Yours sincerely,
Graham Howell.

If you are not content with the outcome of the internal review, you have the right to apply directly to the Information Commissioner for a decision. The Information Commissioner can be contacted at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

If you have any queries or would like to discuss this informally then please contact Information Requests (email: [Ofcom request email]). Please remember to quote the reference number above in any future communications.

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Martin Clintergate left an annotation ()

This guy seems intent on wasting OFCOM time on requests
that have already been answered.

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