Insurance claims management arrangements

Sudhir Basquiat made this Freedom of Information request to Folkestone & Hythe District Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Sudhir Basquiat

Dear FoI officer,

I write to request the following information relating to your authority’s public liability (further narrowed down to Personal Injury claims) insurance claims management arrangements.

I prefer to receive your authority’s response in electronic format at this email address.
If for any reason you feel this request is unclear, please do not hesitate to contact me for clarification.

1. Who is your authority’s public liability insurance provider?
2. Does your authority’s insurance provider handle claims on your behalf? Yes/No
3. Does your authority handle any claims in-house? Yes/No - if yes, please provide a contact name and email address
4. Does your authority contract with a third party to manage claims? Yes/No - if yes:
a. who are they?
b. to what date are they contracted?
c. were they were procured using a competitive procurement process? Yes/No - if yes, was this an OJEU process?
5. How do you measure the effectiveness of the claims handling function?
6. Does your authority participate in shared service contractual or joint venture arrangements in respect of the management of insurance claims? Yes/No
7. Does your authority have a hybrid of the above arrangements, under which some claims are managed in one way and others in another way? Yes/No - if yes, please describe the arrangement
8. What was the value of Personal Injury claims against your authority’s public liability insurance policies in the financial years ending March 2014 and March 2015? (Please note this is a distinct question in its own right from the Q8a below.)
a. Further and separate to Q8 above, please provide a breakdown in the last 2 years, per year:
i. Personal Injury Claims settled pre litigation and their value
ii. Personal Injury claims settled after commencement of litigation and value
iii. Value of Personal Injury claims lost

Thank you for your help.

Kind regards,

Sudhir Basquiat

Folkestone & Hythe District Council

Dear Sudhir Basquiat

Thank you for your request dated 12 July 2015. 

We will endeavour to supply the information you have requested within the requisite 20 working days. If we think that it will take longer, we will contact you.

Ayse Niazi on behalf of Rachel Neville
Information and Legal Officer
Tel: 01303 853437
Fax: 01303 853548
Shepway District Council, Civic Centre, Castle Hill Avenue,
Folkestone, Kent, CT20 2QY
E-mail: [Shepway District Council request email]
Website: www.shepway.gov.uk
 
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Folkestone & Hythe District Council

1 Attachment

Dear Sudhir Basquiat,

 

I am writing in respect of your Freedom of Information enquiry dated 12
July 2015, which was received by us on 13 July 2015.   This request has
been handled under the Freedom of Information Act 2000. 

 

Please find below information in response to your request.

 

I write to request the following information relating to your authority’s
public liability (further narrowed down to Personal Injury claims)
insurance claims management arrangements.

 

I prefer to receive your authority’s response in electronic format at this
email address.

If for any reason you feel this request is unclear, please do not hesitate
to contact me for clarification.

 

1.         Who is your authority’s public liability insurance provider? 
Zurich Municipal plc

2.         Does your authority’s insurance provider handle claims on your
behalf? Yes/No Yes

3.         Does your authority handle any claims in-house? Yes/No - if
yes, please provide a contact name and email address Claims are logged in
house then passed to our insurers. In house contact : David Avery
[1][email address]

4.         Does your authority contract with a third party to manage
claims? Yes/No - if yes: No

a.         who are they? N/A

b.         to what date are they contracted? N/A

c.         were they were procured using a competitive procurement
process? Yes/No - if yes, was this an OJEU process? N/A

5.         How do you  measure the effectiveness of the claims handling
function? The business was conducted in accordance with the provisions of
the CCS (RM958) using  standard Framework terms and conditions. All
tenders used a claims handling method statement addressing all the issues
listed within the specification.

6.         Does your authority participate in shared service contractual
or joint venture arrangements in respect of the management of insurance
claims? Yes/No No

7.         Does your authority have a hybrid of the above arrangements,
under which some claims are managed in one way and others in another way?
Yes/No - if yes, please describe the arrangement. No.

8.         What was the value of Personal Injury claims against your
authority’s public liability insurance policies in the financial years
ending March 2014 and March 2015?  (Please note this is a distinct
question in its own right from the Q8a below.)

·         Financial years ending March 2014.        The value of closed
Personal Injury claims £0,000.00

·         Financial years ending March 2015        The value of closed
Personal Injury claims £2,222.00 One claim for third party injury

a.            Further and separate to Q8 above, please provide a breakdown
in the last 2 years, per year:

·         1^st Jan 2014 to 31^st Dec 2014              £0,000.00

·         1^st Jan 2015 to 14 July 2015                £0,000.00

i.          Personal Injury Claims settled pre litigation and their
value.  

·         1^st Jan 2014 to 31^st Dec 2014        £0,000.00

·         1^st Jan 2015 to 13 July 2015          £2,222.00 One claim for
third party injury

ii.         Personal Injury claims settled after commencement of
litigation and value

·         1^st Jan 2014 to 31^st Dec 2014        £0,000.00

·         1^st Jan 2015 to 14 July 2015          £0,000.00

iii.        Value of Personal Injury claims lost

·         1^st Jan 2014 to 31^st Dec 2014        £0,000.00

·         1^st Jan 2015 to 14 July 2015          £2,222.00 One claim for
third party injury

 

 

Should you require any further information, or if you are not satisfied
with our response, please do not hesitate to contact me. You may also
request an internal review by writing to the following address:

 

Freedom of Information Appeals Officer
Legal Services
Shepway District Council
Castle Hill Avenue
Folkestone
Kent CT20 2QY

 

Alternatively you can use our Customer Comment Form which can be accessed
at our website [2]www.shepway.gov.uk

 

In addition, if you are not satisfied with our response you may apply to
the Information Commissioner for an independent review at the following
address:

 

The Information Commissioner
Wyncliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Telephone 01625 545700
[3]www.informationcommissioner.gov.uk

 

Kind regards,

 

 

 

Rachel Neville

Information and Legal Officer

Tel: 01303 853437

Mob:  07802 720679

Fax: 01303 853548

Shepway District Council, Civic Centre, Castle Hill Avenue,

Folkestone, Kent, CT20 2QY

E-mail: [4][Shepway District Council request email]

Website: [5]www.shepway.gov.uk

                                           

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Dear Rachel,

Thanks for the response, but I think you might have misunderstood Q8. Question 8 asks for the total value of claims received during each of the last two financial years, whereas Q8a asks about the settlement values reached during the last two years. Could you look at this again, please? An example might help with the distinction between the two questions. If I claimed £15k and this was settled for £9k, the £9k part would form part of the answer to Q8a whereas the original £15k would form part of the answer to Q8. So Q8 isn't concerned about whether a claim was closed in those years, but the value of new claims made in those years.

Yours faithfully,

Sudhir Basquiat

Folkestone & Hythe District Council

Dear Sudhir Basquait,

Thank you for your email. I note your comments regarding to our response to question 8. I can confirm that I am liaising with our insurance officer on this matter and will respond to your as soon as possible.

Yours sincerely,

Rachel Neville
Information and Legal Officer
Tel: 01303 853437
[mobile number]
Fax: 01303 853548
Shepway District Council, Civic Centre, Castle Hill Avenue,
Folkestone, Kent, CT20 2QY
E-mail: [Shepway District Council request email]
Website: www.shepway.gov.uk
 
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Folkestone & Hythe District Council

Dear Sudhir Basquait,

 

I am writing in respect of your email of 8 September 2015.    This request
has been handled under the Freedom of Information Act 2000. 

 

Please find below information in response to your request together with
explanation which has been provided to me by the council’s insurance
officer.

 

The original question asked was:

 

8.         What was the value of Personal Injury claims against your 
authority’s public liability insurance policies in the financial years 
ending March 2014 and March 2015?  (Please note this is a distinct 
question in its own right from the Q8a below.)

 

The latest enquiry asks:

For the total value of claims received during each of the last two
financial years. Information supplied below.

 

 

 

·         Financial years ending March 2014.        The value of Personal
Injury claims £80,237.44

 

·        Financial years ending March 2015        The value of Personal
Injury claims £144,734

 

 

I hope that this clarifies the position.

 

Should you require any further information, or if you are not satisfied
with our response, please do not hesitate to contact me. You may also
request an internal review by writing to the following address:

 

Freedom of Information Appeals Officer
Legal Services
Shepway District Council
Castle Hill Avenue
Folkestone
Kent CT20 2QY

 

Alternatively you can use our Customer Comment Form which can be accessed
at our website [1]www.shepway.gov.uk

 

In addition, if you are not satisfied with our response you may apply to
the Information Commissioner for an independent review at the following
address:

 

The Information Commissioner
Wyncliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Telephone 01625 545700
[2]www.informationcommissioner.gov.uk

 

Yours sincerely,

 

 

Rachel Neville

Information and Legal Officer

Tel: 01303 853437

Mob:  07802 720679

Fax: 01303 853548

Shepway District Council, Civic Centre, Castle Hill Avenue,

Folkestone, Kent, CT20 2QY

E-mail: [3][Shepway District Council request email]

Website: [4]www.shepway.gov.uk

                                           

Follow us on [5]Twitter and [6]Facebook

P Please consider the Environment before printing this email

 

 

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