Insurance claims management arrangements

Sudhir Basquiat made this Freedom of Information request to Rugby Borough Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Sudhir Basquiat

Dear FoI officer,

I write to request the following information relating to your authority’s public liability (further narrowed down to Personal Injury claims) insurance claims management arrangements.

I prefer to receive your authority’s response in electronic format at this email address.
If for any reason you feel this request is unclear, please do not hesitate to contact me for clarification.

1. Who is your authority’s public liability insurance provider?
2. Does your authority’s insurance provider handle claims on your behalf? Yes/No
3. Does your authority handle any claims in-house? Yes/No - if yes, please provide a contact name and email address
4. Does your authority contract with a third party to manage claims? Yes/No - if yes:
a. who are they?
b. to what date are they contracted?
c. were they were procured using a competitive procurement process? Yes/No - if yes, was this an OJEU process?
5. How do you measure the effectiveness of the claims handling function?
6. Does your authority participate in shared service contractual or joint venture arrangements in respect of the management of insurance claims? Yes/No
7. Does your authority have a hybrid of the above arrangements, under which some claims are managed in one way and others in another way? Yes/No - if yes, please describe the arrangement
8. What was the value of claims against your authority’s Personal Injury insurance policies in the financial years ending March 2014 and March 2015? (Please note this is a distinct question in its own right from the Q8a below.)
a. Further and separate to Q8 above, please provide a breakdown in the last 2 years, per year:
i. Personal Injury Claims settled pre litigation and their value
ii. Personal Injury claims settled after commencement of litigation and value
iii. Value of Personal Injury claims lost

Thank you for your help.

Kind regards,

Sudhir Basquiat

Contact Centre, Rugby Borough Council

Thank you for contacting Rugby Borough Council.
Your enquiry has been received by the Customer Service Centre.

If your enquiry is general in nature and can be dealt with by a Customer Service Advisor, we aim to provide a full response within 2 working days. However, if your enquiry is complex or detailed and further internal enquiries need to be made; your enquiry will be forwarded to the relevant service who will aim to respond to you directly within 5 working days. You may also find the information you are looking for on our Rugby Borough Council website http://www.rugby.gov.uk/.

Alternatively, you can telephone our Customer Service Centre on 01788 533533. Rugby Borough Council is open from 9am-5pm, Monday to Friday.

Regards

Rugby Borough Council Customer Services

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Thank you for your co-operation.

Rugby Borough Council

contact.centre@rugby.gov.uk, Rugby Borough Council

Thank you for contacting Rugby Borough Council regarding a request for
information under the Freedom of Information Act/Environmental Information
Regulations.

I confirm that you will receive a formal response within 20 working days
from the date of the request in line with our FOI/EIR Procedure which can
be accessed on our website:
https://www.rugby.gov.uk/info/20030/info....

Your Reference Number is AF531885.

Should you need to contact us again about the above enquiry please email
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Regards

Customer Services
Rugby Borough Council

THIS E-MAIL AND ANY ATTACHED FILES ARE CONFIDENTIAL AND MAY BE LEGALLY
PRIVILEGED.

If you have received this transmission in error or are not the addressee,
any disclosure, reproduction, copying, distribution or other dissemination
or use of this communication is strictly prohibited. The information
contained in this e-mail may be the subject of public disclosure under the
Data Protection Act 1998, Freedom of Information Act 2000 or the
Environmental Information Regulations 2004- unless legally exempt from
disclosure, the confidentiality of this e-mail and your reply cannot be
guaranteed. Visit http://www.rugby.gov.uk for more information.

Thank you for your co-operation.

Rugby Borough Council

Sue Birch, Rugby Borough Council

1 Attachment

This email was classified as NOT PROTECTIVELY MARKED on 08 July 2015
15:46:08 by Sue Birch

 

 

Sue Birch

Communications, Consultation & Information Officer

(01788) 533864

 

THIS E-MAIL AND ANY ATTACHED FILES ARE CONFIDENTIAL AND MAY BE LEGALLY
PRIVILEGED.

If you have received this transmission in error or are not the addressee,
any disclosure, reproduction, copying, distribution or other dissemination
or use of this communication is strictly prohibited. The information
contained in this e-mail may be the subject of public disclosure under the
Data Protection Act 1998, Freedom of Information Act 2000 or the
Environmental Information Regulations 2004- unless legally exempt from
disclosure, the confidentiality of this e-mail and your reply cannot be
guaranteed. Visit http://www.rugby.gov.uk for more information.

Thank you for your co-operation.

Rugby Borough Council

Sudhir Basquiat

Dear Ms Birch,

Thank you very much for your response. I just wanted to clarify - there were no Personal Injury claims made against your Authority in the year ending March 2014 and March 2015 - is that correct?

Thank you again.

Yours sincerely,

Sudhir Basquiat

Dear Ms Birch,

It has been quite a while since I heard anything about this request and would be grateful if you could give me an update on where it currently is and when you anticipate being able to complete it.
I look forward to hearing from you soon.

Yours sincerely,

Sudhir Basquiat

Sue Birch, Rugby Borough Council

This email was classified as NOT PROTECTIVELY MARKED on 17 November 2015 14:07:25 by Sue Birch

Dear Mr Basquiat

Further to your follow-up email, please accept my apologies as I thought I had responded to your query.

What was the value of claims against your authority’s Personal Injury insurance policies in the financial years ending March 2014 and March 2015? (Please note this is a distinct question in its own right from the Q8a below.)
a. Further and separate to Q8 above, please provide a breakdown in the last 2 years, per year:
i. Personal Injury Claims settled pre litigation and their value
ii. Personal Injury claims settled after commencement of litigation and value
iii. Value of Personal Injury claims lost

I confirm that Rugby Borough Council did not settle any personal injury claims during the years ending March 2014 and 2015.

Kind regards

Sue Birch
Communications, Consultation & Information Officer
(01788) 533864

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