Insurance claims management arrangements

Sudhir Basquiat made this Freedom of Information request to Rother District Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Sudhir Basquiat

Dear FoI officer,

I write to request the following information relating to your authority’s public liability (further narrowed down to Personal Injury claims) insurance claims management arrangements.

I prefer to receive your authority’s response in electronic format at this email address.
If for any reason you feel this request is unclear, please do not hesitate to contact me for clarification.

1. Who is your authority’s public liability insurance provider?
2. Does your authority’s insurance provider handle claims on your behalf? Yes/No
3. Does your authority handle any claims in-house? Yes/No - if yes, please provide a contact name and email address
4. Does your authority contract with a third party to manage claims? Yes/No - if yes:
a. who are they?
b. to what date are they contracted?
c. were they were procured using a competitive procurement process? Yes/No - if yes, was this an OJEU process?
5. How do you measure the effectiveness of the claims handling function?
6. Does your authority participate in shared service contractual or joint venture arrangements in respect of the management of insurance claims? Yes/No
7. Does your authority have a hybrid of the above arrangements, under which some claims are managed in one way and others in another way? Yes/No - if yes, please describe the arrangement
8. What was the value of claims against your authority’s Personal Injury insurance policies in the financial years ending March 2014 and March 2015? (Please note this is a distinct question in its own right from the Q8a below.)
a. Further and separate to Q8 above, please provide a breakdown in the last 2 years, per year:
i. Personal Injury Claims settled pre litigation and their value
ii. Personal Injury claims settled after commencement of litigation and value
iii. Value of Personal Injury claims lost

Thank you for your help.

Kind regards,

Sudhir Basquiat

foi, Rother District Council

Dear Mr Basquiat

FREEDOM OF INFORMATION ACT 2000

Thank you for your request received on 06 July 2015 relating to information about insurance claims management arrangements. We are processing your request in conjunction with the Finance Division and hope to be able to respond to you within the prescribed timescale.

John Collins
Service Manager Corporate & Human Resources

Rother District Council
Town Hall
Bexhill on Sea TN39 3JX

T: 01424 787835
E: [Rother District Council request email]
W: www.rother.gov.uk

show quoted sections

foi, Rother District Council

Dear Mr Basquiat

 

FREEDOM OF INFORMATION ACT 2000

 

With reference to your request received on 06 July 2015 about insurance
claims management arrangements.  The information we hold is attached.

 

1.                   Who is your authority’s public liability insurance
provider? – Zurich

 

2.                   Does your authority’s insurance provider handle
claims on your behalf? – Yes

 

3.    Does your authority handle any claims in-house? - Yes

 

- if yes, please provide a contact name and email address
[1][email address]

 

4.            Does your authority contract with a third party to manage
claims? - No

 

- if yes:

a.            who are they?

b.            to what date are they contracted?

c.             were they were procured using a competitive procurement
process? Yes/No - if yes, was this an OJEU process?

 

5.            How do you  measure the effectiveness of the claims handling
function? - Customer service deliverables

 

6.            Does your authority participate in shared service
contractual or joint venture arrangements in respect of the management of
insurance claims? - No

 

7.            Does your authority have a hybrid of the above arrangements,
under which some claims are managed in one way and others in another way?
Yes/No - if yes, please describe the arrangement

 

Claims of low value are dealt with inhouse. All the rest are dealt with by
Zurich.

 

8.            What was the value of claims against your authority’s
Personal Injury insurance policies in the financial years ending March
2014 and March 2015?  (Please note this is a distinct question in its own
right from the Q8a below.)

 

14/15 total value of claims (including damages, claimant solicitor and
loss adjuster costs)£45,438

13/14 total value of claims (including damages, claimant solicitor and
loss adjuster costs)£8920

 

a.            Further and separate to Q8 above, please provide a breakdown
in the last 2 years, per year:

i.              Personal Injury Claims settled pre litigation and their
value

 

14/15-£45,438

13/14 - £7470

 

ii.             Personal Injury claims settled after commencement of
litigation and value

 

£nil, none suffered court fees

 

iii.            Value of Personal Injury claims lost

 

Total paid out to settled personal injury claims, (that did not go to
court )are indicated in 8a.

 

If you are dissatisfied with the handling of the request please contact
us, if you wish to request an internal review.  If you are still
dissatisfied with the outcome of the internal review you have the right to
make a complaint to the Information Commissioner.  Their details are:

 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire   SK9 5AF

Tel. 01625 545700

[2]www.informationcommisioner.gov.uk

 

Please note that the information provided by Rother District Council is
intended for your personal use.  If it is your intention to re-use the
information for commercial gain, you will need to apply to the Council for
a license to re-use it, under the Re-Use of Public Sector Information
Regulations 2005.

 

 

John Collins

Service Manager Corporate & Human Resources

 

Rother District Council

Town Hall

Bexhill on Sea TN39 3JX

 

T: 01424 787835

E: [3][Rother District Council request email]

W:  [4]www.rother.gov.uk

 

[5]Follow all news stories on Twitter

[6]Visit our Website

show quoted sections

References

Visible links
1. mailto:[email address]
2. http://www.informationcommisioner.gov.uk/
3. mailto:[Rother District Council request email]
4. http://www.rother.gov.uk/
5. Follow all news stories on Twitter
http://www.twitter.com/RotherDC
6. Rother District Council
http://www.rother.gov.uk/

Sudhir Basquiat

Dear Mr Collins,

Thank you very much for your response.
In Question 3 you confirmed that your Authority handles claims in-house. You have provided an email address, but not the name of the person responsible. Could you please advise the name of the person dealing with the claims in-house?

Thank you for your help.

Yours sincerely,

Sudhir Basquiat

foi, Rother District Council

Dear Mr Basquiat

Thank you for your email. The person responsible is the Service Manager - Finance and Welfare - Robin Vennard - [email address]

John Collins
Service Manager Corporate & Human Resources

Rother District Council
Town Hall
Bexhill on Sea TN39 3JX

T: 01424 787835
E: [Rother District Council request email]
W: www.rother.gov.uk

show quoted sections