Insurance claims management arrangements

The request was partially successful.

Sudhir Basquiat

Dear FoI officer,

I write to request the following information relating to your authority’s public liability (further narrowed down to Personal Injury claims) insurance claims management arrangements.

I prefer to receive your authority’s response in electronic format at this email address.
If for any reason you feel this request is unclear, please do not hesitate to contact me for clarification.

1. Who is your authority’s public liability insurance provider?
2. Does your authority’s insurance provider handle claims on your behalf? Yes/No
3. Does your authority handle any claims in-house? Yes/No - if yes, please provide a contact name and email address
4. Does your authority contract with a third party to manage claims? Yes/No - if yes:
a. who are they?
b. to what date are they contracted?
c. were they were procured using a competitive procurement process? Yes/No - if yes, was this an OJEU process?
5. How do you measure the effectiveness of the claims handling function?
6. Does your authority participate in shared service contractual or joint venture arrangements in respect of the management of insurance claims? Yes/No
7. Does your authority have a hybrid of the above arrangements, under which some claims are managed in one way and others in another way? Yes/No - if yes, please describe the arrangement
8. What was the value of claims against your authority’s Personal Injury insurance policies in the financial years ending March 2014 and March 2015? (Please note this is a distinct question in its own right from the Q8a below.)
a. Further and separate to Q8 above, please provide a breakdown in the last 2 years, per year:
i. Personal Injury Claims settled pre litigation and their value
ii. Personal Injury claims settled after commencement of litigation and value
iii. Value of Personal Injury claims lost

Thank you for your help.

Kind regards,

Sudhir Basquiat

FOI, North West Leicestershire District Council

3 Attachments

                                                                                                                                               
               

Corporate Directorate

Freedom of Information

Please ask for : Information Management Officer

Telephone: 01530 454721

Our Ref: NWL2194/40

Your Ref:

Date:03 July 2015

 

 

 

Dear Mr Basquiat

 

FREEDOM OF INFORMATION REQUEST

 

We write to acknowledge receipt of your email of 28 June 2015 requesting
information about Insurance claims management arrangements.

 

Your request is being dealt with under the terms of the Freedom of
Information Act 2000 and will be answered within twenty working days.

 

If you have any queries about this request, please do not hesitate to
contact me. Please ensure you quote the reference number shown at the top
of this letter in any future communications.

 

 

Yours sincerely,

 

 

[1]NWLDC Logo email.jpeg

 

Sue Wright

Information Management Officer, Corporate, Legal Services

 

Direct Line: 01530 454721

Email: [2][North West Leicestershire District Council request email]

Web: [3]www.nwleics.gov.uk

 

--------------------------------------------------------------------------

COUNCIL OFFICES,  COALVILLE,  LEICESTERSHIRE,  LE67 3FJ   .   TEL (01530)
454545   .   FAX (01530) 454506

DX 23662 COALVILLE   .   MINICOM (01530) 454542  .   WEB SITE
[4]http://www.nwleics.gov.uk

--------------------------------------------------------------------------

-{-IGPNPQMPQNKLGONMKKGOMPOKPLLKLD2MS4GKWR-}

show quoted sections

FOI, North West Leicestershire District Council

5 Attachments

                                                                                                                       

Corporate Directorate

Freedom of Information

Please ask for : Information Management Officer

Telephone: 01530 454721

Our Ref:NWL2194 /40

Your Ref:

Date:08 September 2015

 

 

Dear Mr Basquiat

 

FREEDOM OF INFORMATION REQUEST

 

Further to your request under the Freedom Of Information Act 2000 (FOIA)
for information relating to Insurance claims management arrangements I
respond as follows.

 

As you are aware, your request has been dealt with under the terms of the
Freedom of Information Act 2000.  Further details about the way in which
requests are dealt with under the Act can be found on our website at:-

 

[1]http://www.nwleics.gov.uk/pages/how_to_m...

 

The information you have requested is below. (For ease, I have set out
your request in italics below and then provided our response).

 

1.       Who is your authority’s public liability insurance provider?

2.       Does your authority’s insurance provider handle claims on your
behalf? Yes/No

3.       Does your authority handle any claims in-house? Yes/No - if yes,
please provide a contact name and email address

4.       Does your authority contract with a third party to manage claims?
Yes/No - if yes:

a.       who are they?

b.       to what date are they contracted?

c.       were they were procured using a competitive procurement process?
Yes/No - if yes, was this an OJEU process?

5.       How do you  measure the effectiveness of the claims handling
function?

6.       Does your authority participate in shared service contractual or
joint venture arrangements in respect of the management of insurance
claims? Yes/No

7.       Does your authority have a hybrid of the above arrangements,
under which some claims are managed in one way and others in another way?
Yes/No - if yes, please describe the arrangement

8.       What was the value of claims against your authority’s Personal
Injury insurance policies in the financial years ending March 2014 and
March 2015?  (Please note this is a distinct question in its own right
from the Q8a below.)

a.       Further and separate to Q8 above, please provide a breakdown in
the last 2 years, per year:

                                          i.    Personal Injury Claims
settled pre litigation and their value

                                         ii.    Personal Injury claims
settled after commencement of litigation and value

                                        iii.    Value of Personal Injury
claims lost

 

 

1.       Zurich Municipal

2.       Yes

3.       Yes for claims under £2500 and each department will deal with
their own claims

4.       No

5.       Response and Service

6.       No

7.       No

8.       The District Council does not hold any Personal Insurance
Policies only public liability insurance

a) Please see attached

 

 

 

The supply of information in response to a freedom of information request
does not confer on you an automatic right to re-use the information.  If
any information is supplied for the purposes of private study and
non-commercial research, UK copyright law allows you to use it without
requiring permission.  Information supplied can also be re-used for the
purposes of news reporting except for in the case of photographs.

 

If you wish to use the information for any other use, such as publishing
the information, you will need to seek permission from the organisation or
individual who owns the copyright.  For information about how to obtain
permission from a third party, please go to the Intellectual Property
Office’s website at:-

 

[2]www.ipo.gov.uk

 

In the case of information produced by government departments and
agencies, you can re-use the information under the Open Government
Licence.  For more information about this, please see the online
information at:-

 

[3]http://www.nationalarchives.gov.uk/doc/o...

 

#see note (iv) above# I hope the information supplied is to your
satisfaction however, if it is not please feel free to contact me on the
number below should you have any queries in relation to this response.
Please note that in responding to further enquiries I can only comment on
the information contained within this correspondence and cannot provide
any further information that may pertain to an additional FOIA request.

 

If you remain dissatisfied following the conclusion of the above informal
review, you have the right to ask for an internal review.  A request for a
review whether formal or informal should be submitted within two calendar
months of the date of receipt of the response to your original letter and
should be addressed to:-

 

Legal Services Principal Solicitor (Regulatory & Enforcement)

Freedom of Information

NW Leicestershire District Council

Whitwick Road

Coalville

Leicestershire

LE67 3FJ

 

Please remember to quote the Authority’s reference number given at the top
of this email in any future communications.

 

Further details on our appeals and complaints procedure can be found on
our website at:-

[4]http://www.nwleics.gov.uk/pages/freedom_...

 

If you remain dissatisfied following the conclusion of the internal
review, you have the right to apply directly to the Information
Commissioner for a decision.  The Information Commissioner can be
contacted at:-

 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Yours sincerely,

 

 

 

[5]NWLDC Logo email.jpeg

 

Sue Wright

Information Management Officer, Corporate, Legal Services

 

Direct Line: 01530 454721

Email: [6][North West Leicestershire District Council request email]

Web: [7]www.nwleics.gov.uk

 

--------------------------------------------------------------------------

COUNCIL OFFICES,  COALVILLE,  LEICESTERSHIRE,  LE67 3FJ   .   TEL (01530)
454545  .   FAX (01530) 454506

DX 23662 COALVILLE  .   MINICOM (01530) 454542  .  WEB SITE
[8]http://www.nwleics.gov.uk

--------------------------------------------------------------------------

-{-KITMTTPRSPMNIQPOMMIQORQMRNNMN0COOYQX8R-}

show quoted sections