Insurance claims management arrangements

The request was partially successful.

Sudhir Basquiat

Dear FoI officer,

I write to request the following information relating to your authority’s public liability (further narrowed down to Personal Injury claims) insurance claims management arrangements.

I prefer to receive your authority’s response in electronic format at this email address.
If for any reason you feel this request is unclear, please do not hesitate to contact me for clarification.

1. Who is your authority’s public liability insurance provider?
2. Does your authority’s insurance provider handle claims on your behalf? Yes/No
3. Does your authority handle any claims in-house? Yes/No - if yes, please provide a contact name and email address
4. Does your authority contract with a third party to manage claims? Yes/No - if yes:
a. who are they?
b. to what date are they contracted?
c. were they were procured using a competitive procurement process? Yes/No - if yes, was this an OJEU process?
5. How do you measure the effectiveness of the claims handling function?
6. Does your authority participate in shared service contractual or joint venture arrangements in respect of the management of insurance claims? Yes/No
7. Does your authority have a hybrid of the above arrangements, under which some claims are managed in one way and others in another way? Yes/No - if yes, please describe the arrangement
8. What was the value of claims against your authority’s Personal Injury insurance policies in the financial years ending March 2014 and March 2015? (Please note this is a distinct question in its own right from the Q8a below.)
a. Further and separate to Q8 above, please provide a breakdown in the last 2 years, per year:
i. Personal Injury Claims settled pre litigation and their value
ii. Personal Injury claims settled after commencement of litigation and value
iii. Value of Personal Injury claims lost

Thank you for your help.

Kind regards,

Sudhir Basquiat

Freedom Of Information, Mid Devon District Council

For the attention of Sudhir Basquiat

Ref. FOI 03622

Thank you for your request for information about Insurance claims management arrangements dated 27th June 2015. Your request was received on 27th June 2015 and I am dealing with it under the FREEDOM OF INFORMATION ACT 2000. You should expect a formal response to your request by 27th July 2015

In some cases a fee may be payable and if this is the case, I will let you know. A fees notice will be issued to you and you will be required to pay before we proceed to deal with your request.

If you have any queries regarding the contents of this email please do not hesitate to contact me. Please remember to quote the reference number provided in any future communications.

Yours sincerely

FOI Officer
Mid Devon District Council
Phoenix House
Phoenix Lane
Tiverton
Devon
EX16 6PP

Tel. 01884 255255
Email [Mid Devon District Council request email]

*Please note that emails may be disclosed in response to requests made under the Data Protection Act 1998 and the Freedom of Information Act 2000.

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Freedom Of Information, Mid Devon District Council

1 Attachment

For the attention of Sudhir Basquiat

 

FOI 03622

 

I write in response to your email addressed to Mid Devon District Council,
requesting information about Insurance claims management arrangements.
Your request was received on 27^th June 2015 and has been dealt with under
the Freedom of Information Act 2000.

 

Please find attached a formal response to your request.

 

If you have any queries regarding the contents of this email do not
hesitate to contact me. Please remember to quote the reference number
provided above in any future communications.

 

If you are dissatisfied with the service that you have received in
relation to your request and wish to make a complaint or request a review
of our decision, you should write to Customer Services, Mid Devon District
Council, Phoenix House, Phoenix Lane, Tiverton, EX16 6PP. Alternatively
you can email [1][email address].

 

If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision. Generally the ICO
cannot make a decision unless you have exhausted the complaints procedure
provided by the Authority. You can write to the Information Commissioner
at The Information Commissioners Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF. Alternatively you can email
[2][email address].

 

Yours sincerely

 

 

FOI Officer

Mid Devon District Council

Phoenix House

Phoenix Lane

Tiverton

Devon

EX16 6PP

Tel: 01884 255255

Email: [3][Mid Devon District Council request email]

 

Save time and do it online www.middevon.gov.uk

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Sudhir Basquiat

Dear Freedom Of Information,

Thank you for this. In terms of your response to Q8, could you provide what the value of the 6 and 5 claims received in FY 2015 and 2014 respectively please? In the event a claim didn't specify a value, the value of any insurance reserve established to deal with it would be fine. Thank you.

Yours sincerely,

Sudhir Basquiat

Dear Freedom Of Information,

It has been quite a while since I heard anything about this request and would be grateful if you could give me an update on where it currently is and when you anticipate being able to complete it.
I look forward to hearing from you soon.

Kind regards,

Sudhir Basquiat

Freedom Of Information, Mid Devon District Council

1 Attachment

Please see attached copy of the final response which was sent in response to your request on 2 July 2015.

Lynsey Chilcott
Customer First Team Leader

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Dear Lynsey,

On the 4th July I sent a clarification question (https://www.whatdotheyknow.com/request/i...),

"From: Sudhir Basquiat, 4 July 2015, Dear Freedom Of Information, Thank you for this. In terms of your response to Q8, could you provide what the value of the 6 and 5 claims received in FY 2015 and 2014 respectively please? In the event a claim didn't specify a value, the value of any insurance reserve established to deal with it would be fine. Thank you."

It's this I'm seeking a reply to. I'm sorry if I've missed this somehow?

Yours sincerely,

Sudhir Basquiat

Freedom Of Information, Mid Devon District Council

Hi Lynsey

Could you have a look at this one?

Thanks

Jan A. Miles
Information Management Assisant
Mid Devon District Council
01884 255255
Email: [email address]

Save time and do it online www.middevon.gov.uk

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Dear Jan,

I think you may have inadvertently hit reply rather than forward? Could you confirm my request is still in progress? Thanks

Yours sincerely,

Sudhir Basquiat

Freedom Of Information, Mid Devon District Council

Dear Sudhir

Please accept my apologies, we had some staff changes in June and it appears that your request for clarification on 4 July has been missed during the transition period. It has been passed to me this morning to look at as I did the initial response and you addressed this further request to myself, I am very sorry that you have not had this information. I have sent a request to our insurance team for the info and will send you further information as soon as I have anything from them.

Yours sincerely,

Lynsey

Lynsey Chilcott|Customer First Team Leader|01884 255255

Save time and do it online www.middevon.gov.uk

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Freedom Of Information, Mid Devon District Council

1 Attachment

Dear Sudhir

I have received further information from our insurance team following on from your request. Please find attached details of amounts of claims for years ending 31st March 2014 & 2015.

Yours sincerely

Lynsey

Lynsey Chilcott|Customer First Team Leader|01884 255255

Save time and do it online www.middevon.gov.uk

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