Insurance claims management arrangements

The request was successful.

Sudhir Basquiat

Dear FoI officer,

I write to request the following information relating to your authority’s public liability (further narrowed down to Personal Injury claims) insurance claims management arrangements.

I prefer to receive your authority’s response in electronic format at this email address.
If for any reason you feel this request is unclear, please do not hesitate to contact me for clarification.

1. Who is your authority’s public liability insurance provider?
2. Does your authority’s insurance provider handle claims on your behalf? Yes/No
3. Does your authority handle any claims in-house? Yes/No - if yes, please provide a contact name and email address
4. Does your authority contract with a third party to manage claims? Yes/No - if yes:
a. who are they?
b. to what date are they contracted?
c. were they were procured using a competitive procurement process? Yes/No - if yes, was this an OJEU process?
5. How do you measure the effectiveness of the claims handling function?
6. Does your authority participate in shared service contractual or joint venture arrangements in respect of the management of insurance claims? Yes/No
7. Does your authority have a hybrid of the above arrangements, under which some claims are managed in one way and others in another way? Yes/No - if yes, please describe the arrangement
8. What was the value of claims against your authority’s Personal Injury insurance policies in the financial year ending March 2014 and March 2015?
a. Please provide a breakdown in the last 2 years, per year:
i. Personal Injury Claims settled pre litigation and their value
ii. Personal Injury claims settled after commencement of litigation and value
iii. Value of Personal Injury claims lost

Thank you for your help.

Kind regards,

Sudhir Basquiat

foi, Hertsmere Borough Council

Dear Sudhir Basquiat

 

I am writing in response to your request received by Freedom of
Information on 23 June 2015.

 

Your request has now been considered under the terms of the Freedom of
Information Act and/or Environmental Information Regulations and we are
able to respond as follows:

 

 

Your Request:

I write to request the following information relating to your authority’s
public liability (further narrowed down to Personal Injury claims)
insurance claims management arrangements.

 

1.            Who is your authority’s public liability insurance provider?

Our Response:    Zurich

 

2.            Does your authority’s insurance provider handle claims on
your behalf? Yes/No

Our Response:   Yes

 

3.            Does your authority handle any claims in-house? Yes/No - if
yes, please provide a contact name and email address

Our Response:   No

 

4.            Does your authority contract with a third party to manage
claims? Yes/No - if yes:

a.            who are they?

b.            to what date are they contracted?

c.             were they were procured using a competitive procurement
process? Yes/No - if yes, was this an OJEU process?

Our Response:    The Council’s brokers Nott Pybus Associates are
contracted to 2016.  They were appointed in 2011 following a mini-tender
exercise (value £5,000).

 

5.            How do you  measure the effectiveness of the claims handling
function?

Our Response:   Regular monitoring.

 

6.            Does your authority participate in shared service
contractual or joint venture arrangements in respect of the management of
insurance claims? Yes/No

Our Response:   No

 

7.            Does your authority have a hybrid of the above arrangements,
under which some claims are managed in one way and others in another way?
Yes/No - if yes, please describe the arrangement

Our Response:   No

 

8.            What was the value of claims against your authority’s
Personal Injury insurance policies in the financial year ending March 2014
and March 2015?

a.            Please provide a breakdown in the last 2 years, per year:

i.              Personal Injury Claims settled pre litigation and their
value

ii.             Personal Injury claims settled after commencement of
litigation and value

iii.            Value of Personal Injury claims lost

Our Response:   There were no claims in the financial year 2013/14.

In 2014/15 the reserve was £34,000.  However only one claim was settled
during the course of the year (£4,237, pre-litigation), and the remainder
of the reserve was carried forward to 2015/16.

 

 

 

If you have any queries about the processing of your request then please
do not hesitate to contact me.  Further information explaining the
Council's process for responding to information requests together with a
complaints/appeals procedure is available in our reception or via our
website at:

 

http://www.hertsmere.gov.uk/councildemoc...

 

The Information Commissioner oversees the application of the Freedom of
Information Act.  You may contact the Information Commissioner at:

 

Information Commissioners Office

Wycliffe House, Water Lane

Wilmslow

Cheshire    SK9 5AF

Telephone: 01625 545700

Website:  www.informationcommissioner.gov.uk

 

Please include the above reference number on all correspondence related to
this request.

 

Thank you for your request.

 

Kind regards

 

Information Services