Institutional abuse and Evictions of Care Home Residents

Doug Paulley made this Freedom of Information request to Walsall Metropolitan Borough Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear Walsall Borough Council,

1) Please supply information relating to the incidence of attempts by care providers to evict residents in care homes - that is, care providers giving residents notice to leave or otherwise attempting to get them to leave without their involvement in the decision or against their wishes.

Please indicate the number of cases you are aware of for the last 3 years, also indicating if and how your council responded to the situation, and what was the ultimate result of the sitaution, i.e. if and how the situation was resolved.

2) Please provide me with the number of instances your council is aware of where either CQC or local authority safeguarding procedures have substantiated allegations of insitutional abuse of a Leonard Cheshire social care service user over the past 3 years.

Further, please provide anonymised information on the alleged behaviour by Leonard Cheshire resulting in the conclusion.

Yours faithfully,

Doug Paulley

Walsall Metropolitan Borough Council

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Dear Mr Paulley

Further to your request for information about care homes, received on 25
June 2010, I write to ask for clarification of some aspects of your
request.

Can you please clarify what you mean by the following:

`Further, please provide anonymised information on the alleged behaviour
by Leonard Cheshire resulting in the conclusion'.

The Freedom of information Act 2000 allows the council 20 working days in
which to respond to information requests. However, the "clock" stops when
we need to seek clarification in order to locate or identify relevant
information. Once we have received the requested clarification, I will
proceed with your request.

If you wish to proceed with this request please send your clarification to
me, quoting the above reference number and using the contact details
below.

(On behalf of ) Nailah Ukaidi

Principal Performance Officer ( Information & Records )

Customer Focus & Intelligence (FoI, DPA & EIR)

Business Change

Resources Directorate

Walsall Council

The Civic Centre

Darwall Street

Walsall

WS1 1TP

Tel: 01922 653585

Fax: 01922 614210

"The information in this message must be regarded as confidential and is
intended for the addressee only unless explicitly stated. If you have
received this message in error it must be deleted and the sender notified.
The views expressed in this message are personal and not necessarily those
of Walsall Council unless explicitly stated. Please be aware that emails
sent to or received from Walsall Council may be intercepted and read by
the council to ensure compliance with council policies or regulatory
obligations, or for the purposes of essential maintenance or support of
the email system. You should also be aware that any email may be subject
of a request under Data Protection, Freedom of Information or
Environmental Information legislation and therefore could be disclosed to
third parties".

Dear Walsall Borough Council,

Thank you for your query.

I'm asking for information about the behaviour - the actions or lack of action - that has led to the allegation of institutional abuse. Where Leonard Cheshire service users have been indentified as having been subject to institutional abuse, I want to find out what it is that Leonard Cheshire's done, or not done, or what aspects of L C D's behaviour, have occurred - i.e., basically, what the institutional abuse consists of. Suitably anonymised of course.

Thank you

Yours faithfully,

Doug Paulley

Dear Walsall Borough Council,

According to my records you are now beyond the statutory deadline for responding to this request. By law, you should normally have responded promptly and by 27 July 2010.

Please could you indicate the status of my request?

Many thanks

Yours faithfully,

Doug Paulley

Dear Walsall Borough Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Walsall Borough Council's handling of my FOI request 'Institutional abuse and Evictions of Care Home Residents'.

The request has gone beyond the 20 working day limit for responses, and I have had no progress report or anything, despite sending a chasing email.
A full history of my FOI request and all correspondence is available on the Internet at this address:
http://www.whatdotheyknow.com/request/in...

Yours faithfully,

Doug Paulley

Walsall Metropolitan Borough Council

Dear Mr Paulley

I write to acknowledge receipt of your request for an internal review of
Walsall Council's handling of your FOI request 'Institutional abuse and
Evictions of Care Home Residents' and confirm I will pass your request to
the appropriate officer.

Kind regards

Suzanne Peace

Admin Assistant

Corporate Performance Management

Resources Directorate

Walsall Council

The Council House, Lichfield Street,

Walsall. WS1 1TW

Tel: 01922 653572

E-mail: [1][email address]

Website: [2]www.walsall.gov.uk

"The information in this message must be regarded as confidentail and is
intended for the addressee only unless explicitly stated. If you have
received this message in error it must be deleted and the sender notified.
The views expressed in this message are personal and not necessarily those
of Walsall Council unless explicitly stated. Please be aware that emails
sent to or received from Walsall Council may be intercepted and read by
the council to ensure compliance with council policies or regulatory
obligations, or for the purposes of essential maintenance or support of
the email system. You should also be aware that any email may be subject
of a request under Data Protection, Freedom of Information or
Environmental Information legislation and therefore could be disclosed to
third parties".

References

Visible links
1. mailto:*[email address]
mailto:[email address]
2. http://www.walsall.gov.uk/

Walsall Metropolitan Borough Council

Dear Mr Paulley,

Further to your request for information, I can inform you that we are
currently still researching this question, however I can tell you the
following:

In relation to safeguarding referrals, the council has not received any
formal referrals in relation to your request, however 1 nursing
recommendation form was received in September 09 in relation to St
Anthony's, Wolverhampton, but the information was forwarded to
Wolverhampton Council for their attention.

No concerns have been recorded by the Council contract monitoring team for
Leonard Cheshire Homes.

I am currently awaiting confirmation from other services, in respect of
the other areas of your request and will update you in due course.

Regards

Nailah Ukaidi

Principal Performance Officer ( Information & Records )

Customer Focus & Intelligence (FoI, DPA & EIR)

Business Change

Resources Directorate

Walsall Council

The Civic Centre

Darwall Street

Walsall

WS1 1TP

Tel: 01922 653585

Fax: 01922 614210

E-mail: [email address]

Website: [1]www.walsall.gov.uk

"The information in this message must be regarded as confidential and is
intended for the addressee only unless explicitly stated.

If you have received this message in error it must be deleted and the
sender notified. The views expressed in this message are personal and not
necessarily those of Walsall Council unless explicitly stated. Please be
aware that emails sent to or received from Walsall Council may be
intercepted and read by the council to ensure compliance with council
policies or regulatory obligations, or for the purposes of essential
maintenance or support of the email system. You should also be aware that
any email may be subject of a request under Data Protection, Freedom of
Information or Environmental Information legislation and therefore could
be disclosed to third parties".

References

Visible links
1. http://www.walsall.gov.uk/

Walsall Metropolitan Borough Council

1 Attachment

Dear Mr Paulley,

Further to our response of 5th August, I can advise that we do not have any further information to disclose in respect of your request. You will be aware that under the FOI Act the council is guided by an 'appropriate time limit' in respect of the time spent in seeking out information in response to requests. I can confirm that further efforts to seek out further information, if held, would exceed this limit and is therefore exempt from disclosure.

I am sorry that I cannot assist you further.

Most of the information that we provide in response to Freedom of Information Act 2000 and Environmental Information Regulations 2004 requests will be subject to copyright protection. In most cases the copyright will be owned by Walsall Council. The copyright in respect of other information may be owned by another person or organisation, as indicated.
You are free to use any information supplied to you in response to this request for your own non-commercial research or private study purposes. The information may also be used for any other purpose allowed by a limitation or exception in copyright law, such as news reporting. However, any other type of re-use, for example by publishing the information in analogue or digital form, including on the internet, will require the permission of the copyright owner.
I hope that the information provided is useful to you. However, if you are dissatisfied, you should set out in writing your grounds for complaint and send to: Complaints Section, Corporate Performance Management (FOI), Civic Centre, Darwall Street, Walsall WS1 1TP.

If you are not content with the outcome of your complaint, you may apply directly to the Information Commissioner's Office (ICO) for a decision. Please remember that, generally, the ICO cannot make a decision unless you have first exhausted the complaints procedure provided by the council. The Information Commissioner can be contacted at: The Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Nailah Ukaidi
Principal Performance Officer ( Information & Records )
Customer Focus & Intelligence (FoI, DPA & EIR)
Business Change
Resources Directorate
Walsall Council
The Civic Centre
Darwall Street
Walsall
WS1 1TP
Tel: 01922 653585
Fax: 01922 614210
E-mail: [email address]
Website:  www.walsall.gov.uk

"The information in this message must be regarded as confidential and is intended for the addressee only unless explicitly stated.
If you have received this message in error it must be deleted and the sender notified. The views expressed in this message are personal and not necessarily those of Walsall Council unless explicitly stated. Please be aware that emails sent to or received from Walsall Council may be intercepted and read by the council to ensure compliance with council policies or regulatory obligations, or for the purposes of essential maintenance or support of the email system. You should also be aware that any email may be subject of a request under Data Protection, Freedom of Information or Environmental Information legislation and therefore could be disclosed to third parties".