Instant Messaging Apps

The request was successful.

Dear East Suffolk and North Essex NHS Foundation Trust,

1. Does the Trust use (or allow) the use of instant messaging apps for the processing of patient identifiable data?

If yes

2. Which messaging app(s) do you use?

3. Has a DPIA been completed? (if yes please include a copy in your response)

4. Has a risk assessment been completed? (if yes please include a copy in your response)

5. Please include any policies or SOPs that detail how the apps are used

For the avoidance of doubt the term processing matches the European Commission definition of "any activity that includes the collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction of personal data."

Instant messaging apps may include WhatsApp, Facebook Messenger, Signal, Telegram, Hospify or any similar service.

Yours faithfully,

Samuel Weller

FOI Requests CGH, East Suffolk and North Essex NHS Foundation Trust

Please be advised that we have received your request for information.

 

From 1st July 2018, Ipswich and Colchester Hospitals merged to become East
Suffolk and North Essex NHS Foundation Trust. Therefore, unless otherwise
specified, responses are on behalf of East Suffolk and North Essex NHS
Foundation Trust.

 

Your reference number is 6299

 

We shall deal with your request in accordance with the Trust's Freedom of
Information Act 2000 procedures.

 

In the meantime, if you have any queries, please do not hesitate to
contact us. Please direct any responses to the address supplied or email
[East Suffolk and North Essex NHS Foundation Trust request email]    

 

Kind regards,

 

Amy Witham

Freedom of Information Team

East Suffolk and North Essex NHS Foundation Trust

Email: [1][East Suffolk and North Essex NHS Foundation Trust request email]

 

show quoted sections

FOI Requests CGH, East Suffolk and North Essex NHS Foundation Trust

From 1^st July 2018, Ipswich and Colchester Hospitals merged to become
East Suffolk and North Essex NHS Foundation Trust. Therefore, unless
otherwise specified, responses are on behalf of East Suffolk and North
Essex NHS Foundation Trust.

 

Thank you for your recent enquiry regarding information held by the East
Suffolk and North Essex NHS Foundation Trust:

 

Your enquiry has been dealt with in accordance with the Trust’s Freedom of
Information Act 2000 Policy and Procedures. We are pleased to enclose the
information you requested:

 

1.       Does the Trust use (or allow) the use of instant messaging apps
for the processing of patient identifiable data?

No

 

2.       Which messaging app(s) do you use?

N/A

 

3.       Has a DPIA been completed? (if yes please include a copy in your
response)

N/A

 

4.       Has a risk assessment been completed? (if yes please include a
copy in your response)

N/A

 

5.       Please include any policies or SOPs that detail how the apps are
used

N/A

 

If you have any queries about the enclosed information please contact us,

 

The Public Sector Information Regulations provide a framework for public
sector organisations to licence the re-use of their information.  Please
request a re-use licence in order to re-use the information. Without the
necessary permission, you can breach our copyright.

 

Brief extracts of any material may be reproduced without our permission,
under the “fair dealing” provisions of the Copyright, Designs and Patents
Act 1988 for the purposes of research for non-commercial purposes; private
study; criticism; review and news reporting. All are subject to an
acknowledgement of ourselves as the copyright owner.  For guidance notes
on a range of copyright issues, see the Office of Public Sector
Information web site.

 

If you are unhappy with the service you have received in relation to your
request you should write to us. Please also contact us if you require a
copy of our Freedom of Information Act 2000 Complaints Procedure.  Any
complaints you wish to make in relation to Environmental Information
Regulations (EIR) requests, must be sent to us within 40 working days of
receipt of this letter.

 

If you remain dissatisfied with the handling of your request or complaint,
you have a right to appeal to the Information Commissioner at:

 

The Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Telephone: 08456 30 60 60 or 01625 54 57 45

Website: [1]www.ico.org.uk

 

There is no charge for making an appeal.

 

We hope that we have been able to answer your query to your satisfaction
and that you find the information provided useful.

 

Regards,

 

Amy Witham

Freedom of Information Team

East Suffolk and North Essex NHS Foundation Trust

Email: [2][East Suffolk and North Essex NHS Foundation Trust request email]

 

This e-mail and any files transmitted with it are confidential. If you are
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and may be unlawful. If you are not the intended recipient, please notify
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will be subject to disclosure under the Freedom of Information Act 2000,
subject to the specified exemptions, including the The General Data
Protection Regulation (EU) 2016/679 and Caldicott Guardian principles.
East Suffolk and North Essex NHS Foundation Trust, Turner Road, Essex, CO4
5JL

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