Instant Messaging Apps

The request was successful.

Dear The Dudley Group NHS Foundation Trust,

1. Does the Trust use (or allow) the use of instant messaging apps for the processing of patient identifiable data?

If yes

2. Which messaging app(s) do you use?

3. Has a DPIA been completed? (if yes please include a copy in your response)

4. Has a risk assessment been completed? (if yes please include a copy in your response)

5. Please include any policies or SOPs that detail how the apps are used

For the avoidance of doubt the term processing matches the European Commission definition of "any activity that includes the collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction of personal data."

Instant messaging apps may include WhatsApp, Facebook Messenger, Signal, Telegram, Hospify or any similar service.

Yours faithfully,

Samuel Weller

Foi (THE DUDLEY GROUP NHS FOUNDATION TRUST), The Dudley Group NHS Foundation Trust

2 Attachments

Good Morning

 

 

Please find attached acknowledgement of your request.

 

 

 

 

Kind Regards

Information Governance Department

The Dudley Group NHS Foundation Trust

 

[1]cid:image004.jpg@01D10032.12C28DC0

 

 

Freedom of Information requests have to be logged on the date that they
were received (excluding weekends and Bank Holidays where it is the next
working day)

Some requests are received later in the day so with only 20 days to
respond the 1^st day can be lost.

Could you kindly send requests as early in the day as  possible so this
will enable the Trust to have the full 20 days to answer any requests.

 

 

 

 

 

 

 

 

 

If you are not the intended recipient of this email (and any attachment),
please inform the sender by return email and destroy all copies.
Unauthorised access, use, disclosure, storage or copying is not permitted.
Communication by internet email is not secure as messages can be
intercepted and read by someone else. Therefore we strongly advise you not
to email any information, which if disclosed to unrelated third parties
would be likely to cause you distress. If you have an enquiry of this
nature please provide a postal address to allow us to communicate with you
in a more secure way. If you want us to respond by email you must realise
that there can be no guarantee of privacy.
Any email including its content may be monitored and used by the Trust for
reasons of security and for monitoring internal compliance with Trust
policy on staff use. Email monitoring or blocking software may also be
used. Please be aware that you have a responsibility to ensure that any
email you write or forward is within the bounds of the law.
The Trust cannot guarantee that this message or any attachment is virus
free or has not been intercepted and amended. You should perform your own
virus checks.

 

 

 

 

 

 

 

 

 

 

 

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FOI (THE DUDLEY GROUP NHS FOUNDATION TRUST), The Dudley Group NHS Foundation Trust

1 Attachment

Good Morning

 

Apologies for the delay in responding to your Freedom of Information
request.

 

As you are aware the NHS is experiencing unprecedented pressures across
its services and manpower is being directed to areas most in need.

 

Your request has been forwarded on to be answered and a response will be
sent to you but the Trust asks for your understanding in this difficult
time.

 

 

Kind Regards

Information Governance Department

The Dudley Group NHS Foundation Trust

 

[1]cid:image004.jpg@01D10032.12C28DC0

 

 

 

 

 

If you are not the intended recipient of this email (and any attachment),
please inform the sender by return email and destroy all copies.
Unauthorised access, use, disclosure, storage or copying is not permitted.
Communication by internet email is not secure as messages can be
intercepted and read by someone else. Therefore we strongly advise you not
to email any information, which if disclosed to unrelated third parties
would be likely to cause you distress. If you have an enquiry of this
nature please provide a postal address to allow us to communicate with you
in a more secure way. If you want us to respond by email you must realise
that there can be no guarantee of privacy.
Any email including its content may be monitored and used by the Trust for
reasons of security and for monitoring internal compliance with Trust
policy on staff use. Email monitoring or blocking software may also be
used. Please be aware that you have a responsibility to ensure that any
email you write or forward is within the bounds of the law.
The Trust cannot guarantee that this message or any attachment is virus
free or has not been intercepted and amended. You should perform your own
virus checks.

 

 

 

 

 

 

 

 

 

 

 

show quoted sections

FOI (THE DUDLEY GROUP NHS FOUNDATION TRUST), The Dudley Group NHS Foundation Trust

2 Attachments

Good Morning

 

Please find attached response to your request.

 

Apologies for the delay in responding and thank you for bearing with the
Trust at this difficult time.

 

 

 

 

Kind Regards

Information Governance Department

The Dudley Group NHS Foundation Trust

 

[1]cid:image004.jpg@01D10032.12C28DC0

 

 

 

 

 

If you are not the intended recipient of this email (and any attachment),
please inform the sender by return email and destroy all copies.
Unauthorised access, use, disclosure, storage or copying is not permitted.
Communication by internet email is not secure as messages can be
intercepted and read by someone else. Therefore we strongly advise you not
to email any information, which if disclosed to unrelated third parties
would be likely to cause you distress. If you have an enquiry of this
nature please provide a postal address to allow us to communicate with you
in a more secure way. If you want us to respond by email you must realise
that there can be no guarantee of privacy.
Any email including its content may be monitored and used by the Trust for
reasons of security and for monitoring internal compliance with Trust
policy on staff use. Email monitoring or blocking software may also be
used. Please be aware that you have a responsibility to ensure that any
email you write or forward is within the bounds of the law.
The Trust cannot guarantee that this message or any attachment is virus
free or has not been intercepted and amended. You should perform your own
virus checks.

 

 

 

 

 

 

 

 

 

 

 

show quoted sections