Instant Messaging Apps
Dear West Suffolk NHS Foundation Trust,
1. Does the Trust use (or allow) the use of instant messaging apps for the processing of patient identifiable data?
If yes
2. Which messaging app(s) do you use?
3. Has a DPIA been completed? (if yes please include a copy in your response)
4. Has a risk assessment been completed? (if yes please include a copy in your response)
5. Please include any policies or SOPs that detail how the apps are used
For the avoidance of doubt the term processing matches the European Commission definition of "any activity that includes the collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction of personal data."
Instant messaging apps may include WhatsApp, Facebook Messenger, Signal, Telegram, Hospify or any similar service.
Yours faithfully,
Samuel Weller
Freedom of Information Request Acknowledgement
Thank you for your request which was received by us on 3rd March 2020
Under the Freedom of Information (FOI) Act 2000 we are required to provide a response within 20 working days. You should expect to receive a response by 31st March 2020
We will advise you if we do not hold the information requested or if an exemption applies.
Your request has been given the reference number FOI 20-13745
FOI Team
T: 01284 712941 | Ext: 2941
West Suffolk NHS Foundation Trust
Hardwick Lane|Bury St Edmunds|SUFFOLK|IP33 2QZ
Dear Samuel Weller
I am writing to confirm that the West Suffolk NHS Foundation Trust has now
completed its search for the information which you requested on 2^nd March
2020
. Does the Trust use (or allow) the use of instant messaging apps for
the processing of patient identifiable data?
a. Yes – Medic Bleep
2. Which messaging app(s) do you use?#
a. Medic Bleep
3. Has a DPIA been completed? (if yes please include a copy in your
response)
a. As attached
4. Has a risk assessment been completed? (if yes please include a
copy in your response)
a. Medic Bleep was subject to a formal Safety Case (as attached)
5. Please include any policies or SOPs that detail how the apps are
used
a. A new mobile phone and device policy was developed (as attached)
The information supplied to you continues to be protected by the
Copyright, Designs and Patents Act 1988. You are free to use it for your
own purposes, including any non-commercial research and for the purposes
of news reporting. Any other reuse, for example commercial publication,
would require the permission of the copyright holder.
If you are unhappy with the service you have received in relation to your
request and wish to make a complaint or request a review of our decision,
you should write to:
Chief Executive
West Suffolk NHS Foundation Trust
Hardwick Lane
Bury St Edmunds
Suffolk IP33 2QZ
If you are not content with the outcome of your complaint, you may request
the Information Commissioner’s Office to carry out a review.
Kind regards
Jenny Hards
Senior Information Governance Officer
West Suffolk NHS Foundation Trust
Hardwick Lane|Bury St Edmunds|SUFFOLK|IP33 2QZ
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