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Instant Messaging Apps

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Dear University Hospitals Coventry and Warwickshire NHS Trust,

1. Does the Trust use (or allow) the use of instant messaging apps for the processing of patient identifiable data?

If yes

2. Which messaging app(s) do you use?

3. Has a DPIA been completed? (if yes please include a copy in your response)

4. Has a risk assessment been completed? (if yes please include a copy in your response)

5. Please include any policies or SOPs that detail how the apps are used

For the avoidance of doubt the term processing matches the European Commission definition of "any activity that includes the collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction of personal data."

Instant messaging apps may include WhatsApp, Facebook Messenger, Signal, Telegram, Hospify or any similar service.

Yours faithfully,

Samuel Weller

Freedom Of Information (RKB), University Hospitals Coventry and Warwickshire NHS Trust

Good afternoon

We acknowledge receipt of your Freedom of Information request and can confirm that we are currently considering your request and we will respond within 20 working days of receiving your request.

Many thanks,

Dan Gilbert

FOI and Access to Health Records Officer
University Hospitals Coventry & Warwickshire NHS Trust
CSB Room 20018
Clifford Bridge Road
Walsgrave
Coventry
CV2 2DX

Internal 29125
Direct Line 02476 968771

For Health Records queries email [email address]
For Freedom of Information email [University Hospitals Coventry and Warwickshire NHS Trust request email]

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DISCLAIMER: This email and any attachments are confidential and may be privileged or otherwise protected from disclosure. If you are not the intended recipient you must not copy this message or any attachment or disclose the contents to any other person, nor take any action in reliance of its contents: to do so is strictly prohibited and may be unlawful. If you have received this message in error please accept our apologies and contact us at the address below or by email at [email address]
Any files attached to this email will have been checked by us with virus detection software before transmission. You should carry out your own virus checks before opening any attachment. UHCW (University Hospitals Coventry and Warwickshire NHS Trust) accepts no liability for any loss or damage which may be caused by software viruses.
Any views or opinions expressed are those of the author and do not represent the views of the Trust unless explicitly stated.
The information contained in this email may be subject to public disclosure under the Freedom of Information Act 2000. Unless the information is legally exempt from disclosure, the confidentiality of this email and your reply cannot be guaranteed.
Address: UHCW NHS Trust, Executive suite, 3rd Floor Rotunda, University Hospital, Clifford Bridge Road, Coventry, CV2 2DX

show quoted sections

Gilbert Daniel (RKB) FOI and Access to Health Records Officer, University Hospitals Coventry and Warwickshire NHS Trust

1 Attachment

Dear Samuel

The Trust is facing an unprecedented challenge during the coronavirus
(COVID-19) pandemic. Our resources are being diverted away from the usual
compliance and information rights work. Whilst we recognise that statutory
timescales cannot be extended, we apologise that we will not be able to
respond to the request we received from you (reference FOI 6048) during
this extraordinary period.

Dan Gilbert
FOI and Access to Health Records Officer 
University Hospitals Coventry & Warwickshire NHS Trust

DISCLAIMER: This email and any attachments are confidential and may be
privileged or otherwise protected from disclosure.

If you are not the intended recipient you must not copy this message or
any attachment or disclose the contents to any other

person, nor take any action in reliance of its contents: to do so is
strictly prohibited and may be unlawful. If you have received

this message in error please accept our apologies and contact us at the
address below or by email at [1][email address]

Any files attached to this email will have been checked by us with virus
detection software before transmission. You should

carry out your own virus checks before opening any attachment. UHCW
(University Hospitals Coventry and Warwickshire NHS Trust)

accepts no liability for any loss or damage which may be caused by
software viruses.

Any views or opinions expressed are those of the author and do not
represent the views of the Trust unless explicitly stated.

The information contained in this email may be subject to public
disclosure under the Freedom of Information Act 2000. Unless

the information is legally exempt from disclosure, the confidentiality of
this email and your reply cannot be guaranteed.

Address: UHCW NHS Trust, Executive suite, 3rd Floor Rotunda, University
Hospital, Clifford Bridge Road, Coventry, CV2 2DX

References

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We don't know whether the most recent response to this request contains information or not – if you are Samuel Weller please sign in and let everyone know.