Inspectorate training manuels

Dear A Muscroft,

Thank you for contacting us.

Your enquiry has been received and our Customer Team will respond to your
query as soon as possible. Your ticket number is 47533

We recently received your correspondence and created a ticket for you,
this will allow us to ensure our Customer Team contact you as soon as
possible. Your ticket number is 47533 If you wish to contact us in the
meantime, you can reply to this email.

We will reply to you as soon as possible. However, please be aware that it
is taking up to 40 working days to answer correspondence (although it can
sometimes take longer where the matters raised are more complex or
relevant persons are unavailable for comment). Please accept our apologies
in advance for any inconvenience. Decisions by Inspectors (or decisions
based on the recommendations of Inspectors) are final unless successfully
challenged in the High Court on a point of law. Since there are strict
deadlines for making a legal challenge, please do not wait for our
response.

If you have a new query, you can now contact us by using our new Customer
Contact Form:
[1]https://contact-us.planninginspectorate....

Kind Regards

Customer Team
The Planning Inspectorate

Temple Quay House, 2 The Square, Temple Quay, Bristol, BS1 6PN
[2]https://www.gov.uk/government/organisati...
Twitter: @PINSgov

[3]Please take a moment to review the Planning Inspectorate's Privacy
Notice which can be accessed by clicking this link.

[4]Coronavirus advice image with text saying Hands, Face, Space

Please note that the contents of this email and any attachments are
privileged and/or confidential and intended solely for the use of the
intended recipient. If you are not the intended recipient of this email
and its attachments, you must take no action based upon them, nor must you
copy or show them to anyone. Please contact the sender if you believe you
have received this email in error and then delete this email from your
system.

Recipients should note that e-mail traffic on Planning Inspectorate
systems is subject to monitoring, recording and auditing to secure the
effective operation of the system and for other lawful purposes. The
Planning Inspectorate has taken steps to keep this e-mail and any
attachments free from viruses. It accepts no liability for any loss or
damage caused as a result of any virus being passed on. It is the
responsibility of the recipient to perform all necessary checks.

The statements expressed in this e-mail are personal and do not
necessarily reflect the opinions or policies of the Inspectorate.

DPC:76616c646f72

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Dear A Muscroft,

Your ticket 47533 has been updated.

Dear A Muscroft,
 
Thank you for contacting the Planning Inspectorate.
 
Your request for information has been considered under the Freedom of
Information Act 2000. 
 
Please find attached the most up-to-date version of the Inspector Training
Manual (ITM), watermarked 4th January 2024. 
 
The Inspector Training Manual is subject to regular updates, and the
Manual does not constitute Government policy or guidance and does not seek
to interpret Government policy. In the event that there appears to be a
discrepancy between the Manual and national policy / guidance, any
national policy and guidance will be conclusive.
 
As this document is not written for an external audience, many of the
hyperlinks point to our internal systems at the Inspectorate (including
links from one chapter to another), and therefore will not be accessible
to those outside.
 
We do not hold such document as the "Planning Inspector Enforcement
Training Manual". Internal guidance on Enforcement for Inspectors can be
found in the "Enforcement" chapter of the ITM.
 
I also attach a copy of our Information Requests Complaints Procedure with
contact details for the Information Commissioners Office should you
require it.
 
I hope the information provided proves useful.
 
Kind regards, 

Cecile Leblond

Customer Team
The Planning Inspectorate
Temple Quay House, 2 The Square, Temple Quay, Bristol, BS1 6PN
[1]https://www.gov.uk/government/organisati...
Twitter: @PINSgov

[2]Alt Text

[3]Information-request-review-procedure.pdf [5]Consolidated [7]Consolidated [9]Consolidated
[4]Information-request-review-procedure Inspector Inspector Inspector
PDF Training Training Training
Manual_Part1.pdf Manual_Part3.pdf Manual_Part2.pdf
[6]Consolidated [8]Consolidated [10]Consolidated
Inspector Inspector Inspector
Training Training Training
Manual_Part1 Manual_Part3 Manual_Part2
PDF PDF PDF

Kind Regards
The Customer Team

The Planning Inspectorate
Temple Quay House, 2 The Square, Temple Quay, Bristol, BS1 6PN
[11]https://www.gov.uk/government/organisati...
Twitter: @PINSgov

[12]Please take a moment to review the Planning Inspectorate's Privacy
Notice which can be accessed by clicking this link.

[13]Coronavirus advice image with text saying Hands, Face, Space

Please note that the contents of this email and any attachments are
privileged and/or confidential and intended solely for the use of the
intended recipient. If you are not the intended recipient of this email
and its attachments, you must take no action based upon them, nor must you
copy or show them to anyone. Please contact the sender if you believe you
have received this email in error and then delete this email from your
system.

Recipients should note that e-mail traffic on Planning Inspectorate
systems is subject to monitoring, recording and auditing to secure the
effective operation of the system and for other lawful purposes. The
Planning Inspectorate has taken steps to keep this e-mail and any
attachments free from viruses. It accepts no liability for any loss or
damage caused as a result of any virus being passed on. It is the
responsibility of the recipient to perform all necessary checks.

The statements expressed in this e-mail are personal and do not
necessarily reflect the opinions or policies of the Inspectorate.

DPC:76616c646f72

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Dear A Muscroft,

Your ticket 47533 has been updated.

Dear Planning Inspectorate,
I don't think those attachments were sent. Would you mind resending
please?
Yours faithfully,

A Muscroft

Kind Regards
The Customer Team

The Planning Inspectorate
Temple Quay House, 2 The Square, Temple Quay, Bristol, BS1 6PN
[1]https://www.gov.uk/government/organisati...
Twitter: @PINSgov

[2]Please take a moment to review the Planning Inspectorate's Privacy
Notice which can be accessed by clicking this link.

[3]Coronavirus advice image with text saying Hands, Face, Space

Please note that the contents of this email and any attachments are
privileged and/or confidential and intended solely for the use of the
intended recipient. If you are not the intended recipient of this email
and its attachments, you must take no action based upon them, nor must you
copy or show them to anyone. Please contact the sender if you believe you
have received this email in error and then delete this email from your
system.

Recipients should note that e-mail traffic on Planning Inspectorate
systems is subject to monitoring, recording and auditing to secure the
effective operation of the system and for other lawful purposes. The
Planning Inspectorate has taken steps to keep this e-mail and any
attachments free from viruses. It accepts no liability for any loss or
damage caused as a result of any virus being passed on. It is the
responsibility of the recipient to perform all necessary checks.

The statements expressed in this e-mail are personal and do not
necessarily reflect the opinions or policies of the Inspectorate.

DPC:76616c646f72

[4]Environmental advice image with text saying please consider the
environment before printing this email [X0XEV6-2N6LW]
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References

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5. https://contact-us.planninginspectorate....

Dear A Muscroft,

Your ticket 47533 has been updated.

Dear Planning Inspectorate,

I can see them listed but they are not in a format that I can
open/download please can they be re-sent as pdf attachments.
Yours faithfully,

A Muscroft

Kind Regards
The Customer Team

The Planning Inspectorate
Temple Quay House, 2 The Square, Temple Quay, Bristol, BS1 6PN
[1]https://www.gov.uk/government/organisati...
Twitter: @PINSgov

[2]Please take a moment to review the Planning Inspectorate's Privacy
Notice which can be accessed by clicking this link.

[3]Coronavirus advice image with text saying Hands, Face, Space

Please note that the contents of this email and any attachments are
privileged and/or confidential and intended solely for the use of the
intended recipient. If you are not the intended recipient of this email
and its attachments, you must take no action based upon them, nor must you
copy or show them to anyone. Please contact the sender if you believe you
have received this email in error and then delete this email from your
system.

Recipients should note that e-mail traffic on Planning Inspectorate
systems is subject to monitoring, recording and auditing to secure the
effective operation of the system and for other lawful purposes. The
Planning Inspectorate has taken steps to keep this e-mail and any
attachments free from viruses. It accepts no liability for any loss or
damage caused as a result of any virus being passed on. It is the
responsibility of the recipient to perform all necessary checks.

The statements expressed in this e-mail are personal and do not
necessarily reflect the opinions or policies of the Inspectorate.

DPC:76616c646f72

[4]Environmental advice image with text saying please consider the
environment before printing this email [X0XEV6-2N6LW]
Reverse link: [5]unknown

References

Visible links
1. https://www.gov.uk/government/organisati...
2. https://www.gov.uk/government/publicatio...
5. https://contact-us.planninginspectorate....

Dear A Muscroft,

Your ticket 47533 has been updated.

Dear A Muscroft, 
 
I am unsure how this issue has occurred, the documents were indeed sent in
a PDF format. I attach them here again.
 
Please let me know if the issue persists. 
 
Kind regards, 

Cecile Leblond

Customer Team
The Planning Inspectorate
Temple Quay House, 2 The Square, Temple Quay, Bristol, BS1 6PN
[1]https://www.gov.uk/government/organisati...
Twitter: @PINSgov

[2]Alt Text

[3]Consolidated [5]Consolidated [7]Consolidated [9]Information-request-review-procedure.pdf
Inspector Inspector Inspector [10]Information-request-review-procedure
Training Training Training PDF
Manual_Part1.pdf Manual_Part3.pdf Manual_Part2.pdf
[4]Consolidated [6]Consolidated [8]Consolidated
Inspector Inspector Inspector
Training Training Training
Manual_Part1 Manual_Part3 Manual_Part2
PDF PDF PDF

Kind Regards
The Customer Team

The Planning Inspectorate
Temple Quay House, 2 The Square, Temple Quay, Bristol, BS1 6PN
[11]https://www.gov.uk/government/organisati...
Twitter: @PINSgov

[12]Please take a moment to review the Planning Inspectorate's Privacy
Notice which can be accessed by clicking this link.

[13]Coronavirus advice image with text saying Hands, Face, Space

Please note that the contents of this email and any attachments are
privileged and/or confidential and intended solely for the use of the
intended recipient. If you are not the intended recipient of this email
and its attachments, you must take no action based upon them, nor must you
copy or show them to anyone. Please contact the sender if you believe you
have received this email in error and then delete this email from your
system.

Recipients should note that e-mail traffic on Planning Inspectorate
systems is subject to monitoring, recording and auditing to secure the
effective operation of the system and for other lawful purposes. The
Planning Inspectorate has taken steps to keep this e-mail and any
attachments free from viruses. It accepts no liability for any loss or
damage caused as a result of any virus being passed on. It is the
responsibility of the recipient to perform all necessary checks.

The statements expressed in this e-mail are personal and do not
necessarily reflect the opinions or policies of the Inspectorate.

DPC:76616c646f72

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References

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15. https://contact-us.planninginspectorate....

Dear A Muscroft,

Your ticket 47533 has been updated.

Dear Planning Inspectorate,
Still unable to access documents

Yours faithfully,

A Muscroft

Kind Regards
The Customer Team

The Planning Inspectorate
Temple Quay House, 2 The Square, Temple Quay, Bristol, BS1 6PN
[1]https://www.gov.uk/government/organisati...
Twitter: @PINSgov

[2]Please take a moment to review the Planning Inspectorate's Privacy
Notice which can be accessed by clicking this link.

[3]Coronavirus advice image with text saying Hands, Face, Space

Please note that the contents of this email and any attachments are
privileged and/or confidential and intended solely for the use of the
intended recipient. If you are not the intended recipient of this email
and its attachments, you must take no action based upon them, nor must you
copy or show them to anyone. Please contact the sender if you believe you
have received this email in error and then delete this email from your
system.

Recipients should note that e-mail traffic on Planning Inspectorate
systems is subject to monitoring, recording and auditing to secure the
effective operation of the system and for other lawful purposes. The
Planning Inspectorate has taken steps to keep this e-mail and any
attachments free from viruses. It accepts no liability for any loss or
damage caused as a result of any virus being passed on. It is the
responsibility of the recipient to perform all necessary checks.

The statements expressed in this e-mail are personal and do not
necessarily reflect the opinions or policies of the Inspectorate.

DPC:76616c646f72

[4]Environmental advice image with text saying please consider the
environment before printing this email [X0XEV6-2N6LW]
Reverse link: [5]unknown

References

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Dear A Muscroft

We aim to respond to all Freedom of Information requests and Environmental
Information requests within 20 working days. However, there may be
instances that may require additional time, in such cases we will notify
you prior. The Planning Inspectorate are consistently working to improve
our services to our customer, and we thank you for your patience and
understanding.

Dear Planning Inspectorate,
Still unable to access documents

Yours faithfully,

A Muscroft

Kind Regards,

Customer Team
The Planning Inspectorate
Temple Quay House, 2 The Square, Temple Quay, Bristol, BS1 6PN
[1]https://www.gov.uk/government/organisati...
Twitter: @PINSgov

[2]Please take a moment to review the Planning Inspectorate's Privacy
Notice which can be accessed by clicking this link.

[3]Coronavirus advice image with text saying Hands, Face, Space

Please note that the contents of this email and any attachments are
privileged and/or confidential and intended solely for the use of the
intended recipient. If you are not the intended recipient of this email
and its attachments, you must take no action based upon them, nor must you
copy or show them to anyone. Please contact the sender if you believe you
have received this email in error and then delete this email from your
system.

Recipients should note that e-mail traffic on Planning Inspectorate
systems is subject to monitoring, recording and auditing to secure the
effective operation of the system and for other lawful purposes. The
Planning Inspectorate has taken steps to keep this e-mail and any
attachments free from viruses. It accepts no liability for any loss or
damage caused as a result of any virus being passed on. It is the
responsibility of the recipient to perform all necessary checks.

The statements expressed in this e-mail are personal and do not
necessarily reflect the opinions or policies of the Inspectorate.

DPC:76616c646f72

[4]Environmental advice image with text saying please consider the
environment before printing this email [X0XEV6-2N6LW]
Reverse link: [5]unknown

References

Visible links
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2. https://www.gov.uk/government/publicatio...
5. https://contact-us.planninginspectorate....

Dear A Muscroft,

Following our previous exchanges and your inability to access the PDF
documents attached to my emails, I am now attempting to send it to you
through my own Planning Inspectorate email address instead of using the
Customer Team correspondence system.

I hope you are now able to see and open the PDFs as attached, i.e. the
three parts of the ITM and our Information Request Review Procedure.

As before, please let me know if the issue persists.

Kind regards,

Cecile

Cecile Leblond (She/Her)

Customer Officer, Customer Team

The Planning Inspectorate

[1][email address]

T 0303 444 5421 or 0303 444 5000 (from 9am to 12pm)

[2]Please take a moment to review the Planning Inspectorate's Privacy
Notice which can be accessed by clicking this link.

Please note that the contents of this email and any attachments are
privileged and/or confidential and intended solely for the use of the
intended recipient. If you are not the intended recipient of this email
and its attachments, you must take no action based upon them, nor must you
copy or show them to anyone. Please contact the sender if you believe you
have received this email in error and then delete this email from your
system.

Recipients should note that e-mail traffic on Planning Inspectorate
systems is subject to monitoring, recording and auditing to secure the
effective operation of the system and for other lawful purposes. The
Planning Inspectorate has taken steps to keep this e-mail and any
attachments free from viruses. It accepts no liability for any loss or
damage caused as a result of any virus being passed on. It is the
responsibility of the recipient to perform all necessary checks.

The statements expressed in this e-mail are personal and do not
necessarily reflect the opinions or policies of the Inspectorate.

DPC:76616c646f72

[3]Environmental advice image with text saying please consider the
environment before printing this email

References

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