Initial Telephone Call

Trevor Jones made this Freedom of Information request to Office for Standards in Education, Children's Services and Skills

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Office for Standards in Education, Children's Services and Skills,

Could you please supply the telephone script that Inspectors follow when calling both Primary & Secondary Schools before a Section 5 inspection is to take place. Some of these questions are already publically available through evidence bases, however, I would appreciate the initial script or plan that inspectors follow.

Yours faithfully,

Trevor Jones

InformationRequest, Office for Standards in Education, Children's Services and Skills

Dear Mr Jones,

 

Your request for information

 

Thank you for your email of 19 January 2020 in which you requested the
following information:

 

+ “please supply the telephone script that Inspectors follow when
calling both Primary & Secondary Schools before a Section 5 inspection
is to take place. Some of these questions are already publically
available through evidence bases, however, I would appreciate the
initial script or plan that inspectors follow.”

 

We will consider your request under the Freedom of Information (FOI) Act
2000 and any other legislation that may apply.

 

Should there be any problems or difficulties in processing your request,
we will be in touch with you again shortly. Otherwise, we will respond to
your request within 20 working days from the date we received it, as
required by the Act.

 

This should be by 14 February 2020; however, if we can respond sooner we
will do so.

 

If you have any queries or concerns about the content of this letter,
please do not hesitate to contact me.

 

Yours sincerely

 

 

 

Julie Hadler

Information Access Co-ordinator

Information Rights and Access Team

 

 

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Nicola Tanner, Office for Standards in Education, Children's Services and Skills

Dear Mr Jones

I am writing to clarify your recent request about scripts used by
inspectors when calling a school before a section 5 inspection takes
place.

With reference to the published inspection handbook
([1]https://www.gov.uk/government/publicatio...)
that outlines the process of inspection; you will be aware that there are
usually two separate telephone calls before a section 5 inspection takes
place. As mentioned on p.15, there is first a notification call, and this
is usually carried out by an inspection support administrator. As
mentioned on p.17, there will then be a separate call made by the lead
inspector, referred to as a ‘preparatory conversation’ that would normally
last up to 90 minutes. There are scripts for notification calls, but there
are not scripts for preparatory conversations conducted by inspectors. As
you specifically asked for scripts used by inspectors when making calls,
can I confirm you are not seeking disclosure of the notification call
script?

If it is determined an unannounced section 5 inspection is required, with
no notice, there is a script used by inspectors when making a notification
call on the morning of the inspection, shortly before they arrive on site.
Is this within the intended scope of your request?

Regards,

Nicola Tanner
Information Access Officer | Information Rights and Access Team (IRAT) |
Ofsted | 2 Rivergate | Temple Quay | Bristol BS1 6EH
Tel 03000 131 087

Visit the Ofsted website at [2]www.gov.uk/ofsted

Follow Ofsted on twitter at [3]http://twitter.com/Ofstednews

 

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References

Visible links
1. https://www.gov.uk/government/publicatio...
2. http://www.gov.uk/ofsted
3. http://twitter.com/Ofstednews

Dear Nicola Tanner,

It would be great if you could supply me with the Notification (P15) script by the inspection support person.

Yours sincerely,

Trevor Jones

Nicola Tanner, Office for Standards in Education, Children's Services and Skills

3 Attachments

Dear Mr Jones

Please find attached our response to your recent FOI request, and the
disclosed telephone scripts.

Regards,

Nicola Tanner
Information Access Officer | Information Rights and Access Team (IRAT) |
Ofsted | 2 Rivergate | Temple Quay | Bristol BS1 6EH
Tel 03000 131 087

Visit the Ofsted website at [1]www.gov.uk/ofsted

Follow Ofsted on twitter at [2]http://twitter.com/Ofstednews

 

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References

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2. http://twitter.com/Ofstednews