Infringements of the London Cab Order 1934 as amended by the Greater London Authority Act 1999.

Chris Jarvis made this Freedom of Information request to Public Carriage Office

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Public Carriage Office,

I would like to know following:

1) The monthly amount of allegations of infringements under the London Cab Order 1934 as amended by the Greater London Authority Act 1999.

2) The number of breaches of the above mentioned Act

3) The number of penalties issued for those breaches

Yours faithfully,

Chris Jarvis

Dear Public Carriage Office,

I submitted a request (see link at foot of page) for information on the 1st December 2011 and it has not been responded to.

You are legally obligated to respond promptly and should have done by the 4th January.

I would like an internal review of why my request has not received a response and a date of when the information will be presented.

Yours faithfully,

Chris Jarvis

http://www.whatdotheyknow.com/request/in...

Information Governance, Public Carriage Office

Dear Mr Jarvis

 

Request for internal review

 

Our reference IRV-088-1112

 

Thank you for your request for an internal review which was received by
Transport for London (TfL) on 11 January 2012.

 

You have stated that you are dissatisfied with the handling of your
request for information under the Freedom of Information Act

 

The review will be conducted by an internal review panel in accordance
with TfL’s Internal Review Procedure, which is available via the following
URL:

[1]http://www.tfl.gov.uk/assets/downloads/f...

 

Every effort will be made to provide you with a response by 8 February
2012. However, if the review will not be completed by this date, we will
contact you and notify you of the revised response date as soon as
possible.

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me on the number given below.

Ida Harris on behalf of

Peter Sloane

 

Senior Information Governance Adviser
Information Access & Compliance Team | General Counsel | Transport for
London
5th Floor, Windsor House, 42-50 Victoria Street, London SW1H 0TL
T: 020 7126 4912 auto 64912
F: 020 7126 3185
E: [2][email address]

 

TfL has recently adopted an ‘information security classification scheme’
to help protect its information assets. If you work for TfL or one of its
subsidiaries and want to find out how this affects you, see the new
[3]Quick Guide or visit [4]Source for more information.

 

 

 

show quoted sections

 

References

Visible links
1. http://www.tfl.gov.uk/assets/downloads/f...
2. mailto:[email address]
3. http://source.tfl/pdfs/IA_QG1_Informatio...
4. http://source.tfl/OurCompany/Governance/...

Sloane Peter, Public Carriage Office

14 January 2012

 

Our ref: IRV-088-1112

 

Dear Mr Jarvis

 

Thank you for your email of 6 January in which you asked for an internal
review concerning the lack of response to your request for information to
the Public Carriage Office (PCO). The PCO is now the Taxi and Private Hire
Directorate of Transport for London and your email has been passed to me
for action. The internal review of TfL’s response to your Freedom of
Information request has been completed.

 

The review found that in failing to respond to your request within 20
working days, TfL contravened the requirements of section 10 of the Act.
The review found that this appears to have been the result of an
administrative error in the handling of your email. The request was sent
to the correct email inbox – [1][email address] – which is a
general correspondence inbox and monitored throughout the day by a team of
people. Unfortunately, after this point there is no record of your email,
which suggests that it must have accidentally been deleted before any
action was taken to provide a response. On behalf of TfL I apologise for
this error and any inconvenience that it may have caused you.

 

I have informed TPH that they should now provide you with a response as
soon as possible, in line with TfL’s obligations under the FOI Act, and I
understand that they will be able to send this to you very soon. In view
of the accidental oversight, if there are any aspects of the response with
which you are unhappy once you receive it, please let me know and I will
conduct a further internal review, as it would be unfair for you not to be
able to have the quality of a response reviewed simply because you had
already exercised your right to an internal review of TfL’s failure to
provide a response.

 

Once again, please accept my apologies for the oversight in this case and
I hope that the response will be with you very shortly. If you are
dissatisfied with the outcome of this internal review, you can refer the
matter to the independent authority responsible for enforcing the Freedom
of Information Act, at the following address.

 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

 

A complaint form is available on the ICO’s website ([2]www.ico.gov.uk).

 

Yours sincerely

 

Peter Sloane

 

Peter Sloane | Senior Information Governance Adviser (Enforcement and
Complaints)

Information Governance | General Counsel | Transport for London

Windsor House, 42-50 Victoria Street, London SW1H 0TL

T: 020 7126 4912 | E: [3][email address]

 

TfL has recently adopted an ‘information security classification scheme’
to help protect its information assets. If you work for TfL or one of its
subsidiaries and want to find out how this affects you, see the new
[4]Quick Guide or visit [5]Source for more information.

 

show quoted sections

 

References

Visible links
1. mailto:[email address]
2. http://www.ico.gov.uk/
3. mailto:[email address]
4. http://source.tfl/pdfs/IA_QG1_Informatio...
5. http://source.tfl/OurCompany/Governance/...

Crowson Darren (TPH), Public Carriage Office

1 Attachment

Dear Mr Jarvis,

 

I write with reference to your email dated 6 January 2012 regarding your
request for information in connection with the London Cab Order 1934.
Unfortunately we have no record of your original email being received by
this office but your request has now been considered in accordance with
the requirements of the Freedom of Information Act and Transport for
London’s (TfL’s) information access policy.

 

TfL is responsible for the licensing of taxi services in London and where
a licensee commits an offence or fails to comply with the licensing
requirements then their fitness to remain licensed will be reviewed and
appropriate action taken. Where an offence has been committed then the
driver’s fitness to remain licensed will be considered on a case by case
basis and information about individual licensees, details of offences and
any review of their fitness to remain licensed will be held on each
individual licensees’ file. We do not collate figures for the number of
breaches or offences in relation to specific acts so it is not possible to
provide you with this information. However, we do collate some figures
that may be of use to you and this information is below.

 

Taxi related complaints are split into different categories and this
information for 2010/11 is shown in the table below:

 

Complaint Category – 2010/11
Abuse 298
Devious Route 137
Fail to Complete 44
Failure to issue receipt 28
Lack of Knowledge 37
Misbehaviour 548
No Complaint* 685
Plying for Hire Outside Licensed Area 16
Racial Abuse 38
Refusal          288
Take More**            35
Vehicle Related            50
Touting            99
                
Urination 7
Road Traffic Allegation         192
Disability Discrimination           12
Total         2,514

*The ‘No Complaint’ category is used in instances when the complainant has
not provided sufficient information to enable TFL to identify the driver
or when the contents of the complaint makes it clear that the driver in
question has not acted inappropriately or committed an offence. 

** The ‘Take More’ category is where the driver is alleged to have taken
more money than the fare displayed on the meter.

 

When a taxi driver is convicted of an offence their fitness to remain
licensed will be reviewed, in 2010/11 there were 63 taxi driver licences
revoked and 4 taxi driver licences suspended. 53 of the revocation
decisions related to medical issues, the remaining 10 revocations related
to character issues (e.g. convictions, offences). The figures for these
revocations are collated under a number of different general categories
and the table below shows the information for 2010/11:

 

+------------------------------------------------------------------------+
|Category |Number of Taxi Driver Licences Revoked |
|----------------------------+-------------------------------------------|
|Violence |3 |
|----------------------------+-------------------------------------------|
|Driving offences |1 |
|----------------------------+-------------------------------------------|
|Driving disqualification |6 |
|----------------------------+-------------------------------------------|
|Total |10 |
+------------------------------------------------------------------------+

 

Of the 4 suspensions, 3 were categorised as being for offences involving
violence.

 

Please see the attached information sheet for details of your right to
appeal.

 

If you have any questions regarding this please do not hesitate to contact
me.

 

Regards

 

 

Darren Crowson

Strategy and Infrastructure Manager
Transport for London - Taxi and Private Hire

Palestra, 197 Blackfriars Road

4^th Floor – Yellow Zone (4Y7)

Southwark, London

SE1 8NJ

Tel: 020 3054 2945 (internal 82945)

Fax: 020 3054 3160

 

 

 

 

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