Information Technology Request

Gloria Zimba made this Freedom of Information request to Heriot-Watt University as part of a batch sent to 50 authorities

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The request was refused by Heriot-Watt University.

Dear Heriot-Watt University,

I am writing to make an open government request for all the information to which I am entitled under the Freedom of Information Act 2000.

Please forward responses to the attached questions below.

I would like the above information to be provided to me as an electronic document.
If this request is too wide or unclear, I would be grateful if you could contact me as I understand that under the Act, you are required to advise and assist requesters. If any of this information is already in the public domain, please can you direct me to it, with page references and URLs if necessary.

If the release of any of this information is prohibited on the grounds of breach of confidence, I ask that you supply me with copies of the confidentiality agreement and remind you that information should not be treated as confidential if such an agreement has not been signed.
I understand that you are required to respond to my request within the 20 working days after you receive this letter. I would be grateful if you could confirm in writing that you have received this request.

I look forward to hearing from you.

Yours faithfully,

Gloria Zimba.

1. Do you have a formal IT security strategy? (Please provide a link to the strategy)

A) Yes
B) No

2. Does this strategy specifically address the monitoring of network attached device configurations to identify any malicious or non-malicious change to the device configuration?

A) Yes
B) No
C) Don’t know

3. If yes to Question 2, how do you manage this identification process – is it:

A) Totally automated – all configuration changes are identified and flagged without manual intervention.
B) Semi-automated – it’s a mixture of manual processes and tools that help track and identify configuration changes.
C) Mainly manual – most elements of the identification of configuration changes are manual.

4. Have you ever encountered a situation where user services have been disrupted due to an accidental/non malicious change that had been made to a device configuration?

A) Yes
B) No
C) Don’t know

5. If a piece of malware was maliciously uploaded to a device on your network, how quickly do you think it would be identified and isolated?

A) Immediately
B) Within days
C) Within weeks
D) Not sure

6. How many devices do you have attached to your network that require monitoring?

A) Physical Servers: record number
B) PC’s & Notebooks: record number

7. Have you ever discovered devices attached to the network that you weren’t previously aware of?

A) Yes
B) No

If yes, how do you manage this identification process – is it:

A) Totally automated – all device configuration changes are identified and flagged without manual intervention.
B) Semi-automated – it’s a mixture of manual processes and tools that help track and identify unplanned device configuration changes.
C) Mainly manual – most elements of the identification of unexpected device configuration changes are manual.

8. How many physical devices (IP’s) do you have attached to your network that require monitoring for configuration vulnerabilities?

Record Number:

9. Have you suffered any external security attacks that have used malware on a network attached device to help breach your security measures?

A) Never
B) Not in the last 1-12 months
C) Not in the last 12-36 months

10. Have you ever experienced service disruption to users due to an accidental, non-malicious change being made to device configurations?

A) Never
B) Not in the last 1-12 months
C) Not in the last 12-36 months

11. When a scheduled audit takes place for the likes of PSN or Cyber Essentials, how likely are you to get significant numbers of audit fails relating to the status of the IT infrastructure?

A) Never
B) Occasionally
C) Frequently
D) Always

Freedom of Information, Heriot-Watt University

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Telephone: 01334 464610
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Information Governance Team
Governance and Legal Services
Heriot-Watt University
Edinburgh Campus
Riccarton
Edinburgh EH14 4AS
Email: [email address]

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Freedom of Information, Heriot-Watt University

1 Attachment

Dear applicant
Thank you for your information request dated the 25^th November 2021
regarding cyber security.   As a Scottish University, we comply with the
Freedom of Information (Scotland) Act 2002.   You may like to note that
our University was the first one in Scotland to be awarded the Cyber
Security Essentials Plus certification as required by the Scottish
Government.
You have asked several questions relating to cyber security, the
effectiveness of our security measures and some of the IT controls
presently in place; our responses to these are automatically posted on a
public facing website for anyone to view. We consider that providing
detailed information of the number, nature of attacks and their impact; or
effect of attacks or our IT control environment could potentially put our
IT security and control measures at risk by alerting cyber criminals to
any weaknesses i.e. our information assets and stakeholder personal data
would be put at risk..  We believe this information as exempt from release
under section 35(2)(g) of the Freedom of Information (Scotland) Act 2002;
to protect a charity from loss or mismanagement
If you are writing on behalf of a company who would like to tender for
business with the University then please visit the [1]procurement page on
our website to register your interest. Please note that
Organisations/Companies should consider their obligations
under the [2]Privacy and Electronic Communications (EC
Directive) Regulations 2003 (PECR) if considering using the information
provided for marketing purposes.

Your right to seek review of our decision

 

If you are not satisfied with our response or our reasoning set-out above,
you have forty working days from todays date in which to request a review
of our decision. Any request should be put in writing and should be sent
to Ann Jones, Head of Information Governance, at the address detailed at
the bottom of this email. The request should:

 

(a) detail your request for a review of our decision to be undertaken;

 

(b) describe the nature of your original request; and

 

(c) explain the reasons why you are dissatisfied with our response.

 

If you remain dissatisfied with how your request for information has been
dealt with, you also have the right to apply to the Scottish Information
Commissioner for a decision as to whether we have handled your request
properly.

 

Information relating to your right to seek review is available from the
Scottish Information Commissioner's web page at:

 

[3]http://www.itspublicknowledge.info/YourR...

 

or by contacting the Scottish Information Commissioner's Office at the
following address:

 

Scottish Information Commissioner,

Kinburn Castle,

Doubledykes Road,

St Andrews,

Fife KY16 9DS

E-mail: [4][email address]

Website: [5]http://www.itspublicknowledge.info/home/...

 

Contact us

 

Finally, should you wish to discuss the contents of this email, please do
not hesitate to contact us.

FOISA Team

Information Governance Division

Heriot-Watt University

Edinburgh EH14 4AS

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