Information Technology Request

The request was refused by University of Exeter.

Dear University of Exeter,

I am writing to make an open government request for all the information to which I am entitled under the Freedom of Information Act 2000.

Please forward responses to the attached questions below.

I would like the above information to be provided to me as an electronic document.
If this request is too wide or unclear, I would be grateful if you could contact me as I understand that under the Act, you are required to advise and assist requesters. If any of this information is already in the public domain, please can you direct me to it, with page references and URLs if necessary.

If the release of any of this information is prohibited on the grounds of breach of confidence, I ask that you supply me with copies of the confidentiality agreement and remind you that information should not be treated as confidential if such an agreement has not been signed.
I understand that you are required to respond to my request within the 20 working days after you receive this letter. I would be grateful if you could confirm in writing that you have received this request.

I look forward to hearing from you.

Yours faithfully,

Gloria Zimba.

1. Do you have a formal IT security strategy? (Please provide a link to the strategy)

A) Yes
B) No

2. Does this strategy specifically address the monitoring of network attached device configurations to identify any malicious or non-malicious change to the device configuration?

A) Yes
B) No
C) Don’t know

3. If yes to Question 2, how do you manage this identification process – is it:

A) Totally automated – all configuration changes are identified and flagged without manual intervention.
B) Semi-automated – it’s a mixture of manual processes and tools that help track and identify configuration changes.
C) Mainly manual – most elements of the identification of configuration changes are manual.

4. Have you ever encountered a situation where user services have been disrupted due to an accidental/non malicious change that had been made to a device configuration?

A) Yes
B) No
C) Don’t know

5. If a piece of malware was maliciously uploaded to a device on your network, how quickly do you think it would be identified and isolated?

A) Immediately
B) Within days
C) Within weeks
D) Not sure

6. How many devices do you have attached to your network that require monitoring?

A) Physical Servers: record number
B) PC’s & Notebooks: record number

7. Have you ever discovered devices attached to the network that you weren’t previously aware of?

A) Yes
B) No

If yes, how do you manage this identification process – is it:

A) Totally automated – all device configuration changes are identified and flagged without manual intervention.
B) Semi-automated – it’s a mixture of manual processes and tools that help track and identify unplanned device configuration changes.
C) Mainly manual – most elements of the identification of unexpected device configuration changes are manual.

8. How many physical devices (IP’s) do you have attached to your network that require monitoring for configuration vulnerabilities?

Record Number:

9. Have you suffered any external security attacks that have used malware on a network attached device to help breach your security measures?

A) Never
B) Not in the last 1-12 months
C) Not in the last 12-36 months

10. Have you ever experienced service disruption to users due to an accidental, non-malicious change being made to device configurations?

A) Never
B) Not in the last 1-12 months
C) Not in the last 12-36 months

11. When a scheduled audit takes place for the likes of PSN or Cyber Essentials, how likely are you to get significant numbers of audit fails relating to the status of the IT infrastructure?

A) Never
B) Occasionally
C) Frequently
D) Always

InformationGovernance mailbox, University of Exeter

1 Attachment

Dear Gloria,

 

Thank you for your request under the information Act of 2000. Your
reference number is FOI21-0534.

 

Due to the exceptional circumstances caused by current global events there
may be some delay in responding to your information request. Following the
guidance from the ICO the Information Governance Team continue to work to
the timelines set out in law however while the University transitions to
new working practices there may be some delays to the responses we receive
from data owners and other colleagues across the organisation.

To avoid any of these delays we would urge you to check public data
sources including the University website, HESA, UCAS and the Research
Councils. Please also ensure that your request is clearly stated so that
we can ensure we are directing requests to the most appropriate areas of
the business.

 

The data you provide to allow us to process your request is collected so
that you are able to exercise your lawful rights under the Freedom of
Information Act. Your personal data will be held by the Information
Governance Office and shared with relevant staff as necessary.

 

Once a request has been completed, the relevant data will be held by the
Information Governance Office for three years in line with ICO guidance,
this is to ensure the University has fully carried out its requirements
under the legislation.

 

For further information on how we process your personal data, please see:
[1]http://www.exeter.ac.uk/dataprotection/

 

The University should respond to your FOI request as soon as possible and
no later than twenty working days after the date of receipt of the
request. Should The University be required to undertake a public interest
test relating to the potential application of a qualified exemption we may
extend the time frame by up to twenty additional days. Please be aware
that our response time takes into account the workloads of the Information
Governance Office and relevant data owners and will therefore not always
correlate with the complexity of the request. Should The University seek
clarification any resulting time spent awaiting communication will not be
counted against that time limit.

 

Regards,

 

Information Governance Officer

University of Exeter
[2]www.exeter.ac.uk
Lafrowda House, St. German’s Road, Exeter, EX4 6TL

[3]http://www.exeter.ac.uk/codebox/email-si...

This email and any attachment may contain information that is
confidential, privileged, or subject to copyright, and which may be exempt
from disclosure under applicable legislation. It is intended for the
addressee only. If you received this message in error, please let me know
and delete the email and any attachments immediately. The University will
not accept responsibility for the accuracy/completeness of this email and
its attachments.

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InformationGovernance mailbox, University of Exeter

1 Attachment

Dear Gloria,

 

Please note the University is closed on the 24^th December 2021 and will
re-open on the 4^th January 2022. If your request falls within these dates
(20 working days) we will do our upmost to reply to you prior to the 24^th
December or as soon as possible after the 4th January when the University
re-opens.

 

Kind regards,

Information Governance Officer

University of Exeter
[1]http://www.exeter.ac.uk/foi/summary/
Lafrowda House, St. German’s Road, Exeter, EX4 6TL

[2]http://www.exeter.ac.uk/codebox/email-si...

This email and any attachment may contain information that is
confidential, privileged, or subject to copyright, and which may be exempt
from disclosure under applicable legislation. It is intended for the
addressee only. If you received this message in error, please let me know
and delete the email and any attachments immediately. The University will
not accept responsibility for the accuracy/completeness of this email and
its attachments.

 

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InformationGovernance mailbox, University of Exeter

2 Attachments

Dear Gloria,

 

Please find the University's response to your Freedom of Information
Request attached.

 

Kind regards,

Information Governance Officer

University of Exeter
[1]http://www.exeter.ac.uk/foi/summary/
Lafrowda House, St. German’s Road, Exeter, EX4 6TL

[2]http://www.exeter.ac.uk/codebox/email-si...

This email and any attachment may contain information that is
confidential, privileged, or subject to copyright, and which may be exempt
from disclosure under applicable legislation. It is intended for the
addressee only. If you received this message in error, please let me know
and delete the email and any attachments immediately. The University will
not accept responsibility for the accuracy/completeness of this email and
its attachments.

 

show quoted sections