Thank you for your email.

E-mails will be replied to as soon as possible but within a maximum of 14
days of their receipt. If a reply cannot be sent within this timescale, an
e-mail will be sent specifying a target date for the response.

Use of your personal data

In order to respond to your enquiry, we (Woking Borough Council) are
collecting your personal data. Unless the law allows us to do so, we will
not use the personal data you are providing for any other purpose.

In order to respond to your enquiry, you personal data might be shared
with:

- Neighbouring local authorities or Surrey County Council

- Freedom Leisure, if your enquiry is about local leisure services

- New Vision Homes, if your enquiry is about Council owned housing

- Serco, if your enquiry is about parks and ground maintenance

- Thameswey Group, if your enquiry concerns the housing and energy
services they provide on the Council's behalf

- Skanska Facilities Management, if your enquiry is about Council-owned
property

- The emergency services, if required

We will hold your personal data for no longer than 7 years after our last
contact with you. You can contact us to ask us to access or to rectify the
personal data we have about you or to object to the processing of it.

More information on how we collect and use your personal data and the
control you have over it is available on our website:

w​o​k​i​n​g​.​g​o​v​.​u​k​/​d​a​t​a​p​r​o​t​e​c​t​i​o​n​<​h​t​t​p​:​/​/​w​b​c​s​i​t​e​s​/​s​i​t​e​s​/PM/gdpr/ProjDocs/woking.gov.uk/dataprotection>

Kind regards,

Customer Services
_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​___________________________
Woking Borough Council, Civic Office, Gloucester Square, Woking, Surrey
GU21 6YL
Phone: 01483 755855 | Fax: 01483 768746 | Web: [1]www.woking.gov.uk

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Thank you for your email. I can confirm your request for information has
been forwarded to our FOI team who will reply to you direct.

Kind regards

Customer Services

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Dear Sir/Madam,

Freedom of Information Act 2000 - Information Request.

Reference: (8036-09302195)
Subject: Information Technology Request

Thank you for your request for information under the Freedom of
Information Act 2000. Your request was received on 15/12/2021 and we are
dealing with it under the terms of the Act.

You will receive the information requested within 20 working days unless
the Council does not hold the information or there is a reason for it to
be withheld. We will write to you in any event.

In the meantime, if you have any questions please do not hesitate to
contact the Democratic Services Team at Woking Borough Council.

Democratic Services (FOI Request).
Civic Offices,
Gloucester Square,
Woking,
GU21 6YL.
[1]Email: [email address]
Tel: 01483 755855

Yours faithfully,

Woking Borough Council,
Civic Offices,
Gloucester Square,
Woking,
GU21 6YL.

══════════════════════════════════════════════════════════════════════════

Use of your personal data

In order to process your Freedom of Information request, we (Woking
Borough Council) need to collect your personal data. If you choose not to
provide your personal data we may not be able to process your request. We
will not use the personal data you give us for any other purposes unless
the law allows us to do so.

In order to respond to your request, we might share your personal data
with:

• New Vision Homes, if your request concerns Council-owned housing
• Freedom Leisure, if your request concerns leisure services in the
Borough
• Serco, if your request concerns parks and ground maintenance in the
Borough
• Skanska Facilities Management, if your request concerns Council
buildings
• Thameswey Group, if your request concerns the housing and energy
services they provide on the Council’s behalf

We will not share your personal data with any organisations unless the law
allows us to do so.

We will hold your personal data for no longer than 13 years after our last
contact with you. You can ask us to access or to rectify the personal data
we have about you by contacting us. You can also object to the processing
of your personal data.

More information on how we collect and use your personal data and the
control you have over it is available on our website:

[2]Data Protection

You can also find out more by contacting our Data Protection Officer:

[3]Data Protection Officer

01483 755855

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References

Visible links
1. mailto:[email address]
2. http://woking.gov.uk/dataprotection
3. mailto:[email address]

Dear Sir/Madam,

Freedom of Information Act 2000 - Information Request.
Our Reference (8036-09302195).

Further to your request for information dated 15/12/2021, I can confirm that your request has been dealt with as a formal request for information under the Freedom of Information Act 2000.

You requested;
FOI Request Subject `Information Technology Request`.
FOI Request Details;
I am writing to make an open government request for all the information to which I am entitled under the Freedom of Information Act 2000.

Please forward responses to the attached questions below.
1. Do you have a formal IT security strategy? (Please provide a link to the strategy)

A) Yes
B) No

2. Does this strategy specifically address the monitoring of network attached device configurations to identify any malicious or non-malicious change to the device configuration?

A) Yes
B) No
C) Don’t know

3. If yes to Question 2, how do you manage this identification process – is it:

A) Totally automated – all configuration changes are identified and flagged without manual intervention.

B) Semi-automated – it’s a mixture of manual processes and tools that help track and identify configuration changes.

C) Mainly manual – most elements of the identification of configuration changes are manual.

4. Have you ever encountered a situation where user services have been disrupted due to an accidental/non malicious change that had been made to a device configuration?

A) Yes
B) No
C) Don’t know

5. If a piece of malware was maliciously uploaded to a device on your network, how quickly do you think it would be identified and isolated?

A) Immediately
B) Within days
C) Within weeks
D) Not sure

6. How many devices do you have attached to your network that require monitoring?

A) Physical Servers: record number
B) PC’s & Notebooks: record number

7. Have you ever discovered devices attached to the network that you weren’t previously aware of?

A) Yes
B) No

If yes, how do you manage this identification process – is it:

A) Totally automated – all device configuration changes are identified and flagged without manual intervention.

B) Semi-automated – it’s a mixture of manual processes and tools that help track and identify unplanned device configuration changes.

C) Mainly manual – most elements of the identification of unexpected device configuration changes are manual.

8. How many physical devices (IP’s) do you have attached to your network that require monitoring for configuration vulnerabilities?

Record Number:

9. Have you suffered any external security attacks that have used malware on a network attached device to help breach your security measures?

A) Never
B) Not in the last 1-12 months
C) Not in the last 12-36 months

10. Have you ever experienced service disruption to users due to an accidental, non-malicious change being made to device configurations?

A) Never
B) Not in the last 1-12 months
C) Not in the last 12-36 months

11. When a scheduled audit takes place for the likes of PSN or Cyber Essentials, how likely are you to get significant numbers of audit fails relating to the status of the IT infrastructure?

A) Never
B) Occasionally
C) Frequently
D) Always

I would like the above information to be provided to me as an electronic document.

If this request is too wide or unclear, I would be grateful if you could contact me as I understand that under the Act, you are required to advise and assist requester's. If any of this information is already in the public domain, please can you direct me to it, with page references and URLs if necessary.

If the release of any of this information is prohibited on the grounds of breach of confidence, I ask that you supply me with copies of the confidentiality agreement and remind you that information should not be treated as confidential if such an agreement has not been signed.

I understand that you are required to respond to my request within the 20 working days after you receive this letter. I would be grateful if you could confirm in writing that you have received this request.

I look forward to hearing from you.

.

I confirm that the Council holds information which meets the description contained in your request and the information requested is set out below.

1. Do you have a formal IT security strategy? (Please provide a link to the strategy)

B) No

2. Does this strategy specifically address the monitoring of network attached device configurations to identify any malicious or non-malicious change to the device configuration?

N/A

3. If yes to Question 2, how do you manage this identification process – is it:
N/A

4. Have you ever encountered a situation where user services have been disrupted due to an accidental/non malicious change that had been made to a device configuration?

B) No

5. If a piece of malware was maliciously uploaded to a device on your network, how quickly do you think it would be identified and isolated?

A) Immediately

6. How many devices do you have attached to your network that require monitoring?

A) Physical Servers: record number 16
B) PC’s & Notebooks: record number 65 (laptops are not network connected)

7. Have you ever discovered devices attached to the network that you weren’t previously aware of?

B) No

If yes, how do you manage this identification process – is it:

N/A

8. How many physical devices (IP’s) do you have attached to your network that require monitoring for configuration vulnerabilities?

Record Number: 181

9. Have you suffered any external security attacks that have used malware on a network attached device to help breach your security measures?

C) Not in the last 12-36 months

10. Have you ever experienced service disruption to users due to an accidental, non-malicious change being made to device configurations?

C) Not in the last 12-36 months

11. When a scheduled audit takes place for the likes of PSN or Cyber Essentials, how likely are you to get significant numbers of audit fails relating to the status of the IT infrastructure?

B) Occasionally

I hope that you are satisfied with the way in which your request for information has been dealt with. If not, the Council has decided that any complaint regarding requests for information that cannot be dealt with satisfactorily on an informal basis should be dealt with in accordance with its established complaints procedure.

Complaints.
Woking Borough Council,
Civic Offices,
Gloucester Square,
Woking,
GU21 6YL.
Email: [email address]

Details of the Council's complaints procedure may be found at:
https://www.woking.gov.uk/council-and-de...

Alternatively, I can forward you a paper copy of a leaflet giving details. I am also happy to discuss any queries that you may have regarding how we have dealt with your request for information. In addition, you may apply to the Information Commissioner for a decision whether your request for information has been dealt with in accordance with the requirements of the Act (although I understand that the Information Commissioner may decline to become involved if you have not first exhausted the Council's complaints procedure).

The Information Commissioner may be contacted at:
Information Commissioner's Office.
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF.
Tel: 08456 306060 or 01625 545745
Email: [email address]
Website: www.ico.org.uk

Yours faithfully,

Adele Devon.
ICT Manager,
Woking Borough Council,
Civic Offices,
Gloucester Square,
Woking,
GU21 6YL.
[email address]

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