Information Technology Request

The request was successful.

Dear Tunbridge Wells Borough Council,

I am writing to make an open government request for all the information to which I am entitled under the Freedom of Information Act 2000.

Please forward responses to the attached questions below.

I would like the above information to be provided to me as an electronic document.
If this request is too wide or unclear, I would be grateful if you could contact me as I understand that under the Act, you are required to advise and assist requesters. If any of this information is already in the public domain, please can you direct me to it, with page references and URLs if necessary.

If the release of any of this information is prohibited on the grounds of breach of confidence, I ask that you supply me with copies of the confidentiality agreement and remind you that information should not be treated as confidential if such an agreement has not been signed.
I understand that you are required to respond to my request within the 20 working days after you receive this letter. I would be grateful if you could confirm in writing that you have received this request.

I look forward to hearing from you.

Yours faithfully,

Gloria Zimba.

1. Do you have a formal IT security strategy? (Please provide a link to the strategy)

A) Yes
B) No

2. Does this strategy specifically address the monitoring of network attached device configurations to identify any malicious or non-malicious change to the device configuration?

A) Yes
B) No
C) Don’t know

3. If yes to Question 2, how do you manage this identification process – is it:

A) Totally automated – all configuration changes are identified and flagged without manual intervention.
B) Semi-automated – it’s a mixture of manual processes and tools that help track and identify configuration changes.
C) Mainly manual – most elements of the identification of configuration changes are manual.

4. Have you ever encountered a situation where user services have been disrupted due to an accidental/non malicious change that had been made to a device configuration?

A) Yes
B) No
C) Don’t know

5. If a piece of malware was maliciously uploaded to a device on your network, how quickly do you think it would be identified and isolated?

A) Immediately
B) Within days
C) Within weeks
D) Not sure

6. How many devices do you have attached to your network that require monitoring?

A) Physical Servers: record number
B) PC’s & Notebooks: record number

7. Have you ever discovered devices attached to the network that you weren’t previously aware of?

A) Yes
B) No

If yes, how do you manage this identification process – is it:

A) Totally automated – all device configuration changes are identified and flagged without manual intervention.
B) Semi-automated – it’s a mixture of manual processes and tools that help track and identify unplanned device configuration changes.
C) Mainly manual – most elements of the identification of unexpected device configuration changes are manual.

8. How many physical devices (IP’s) do you have attached to your network that require monitoring for configuration vulnerabilities?

Record Number:

9. Have you suffered any external security attacks that have used malware on a network attached device to help breach your security measures?

A) Never
B) Not in the last 1-12 months
C) Not in the last 12-36 months

10. Have you ever experienced service disruption to users due to an accidental, non-malicious change being made to device configurations?

A) Never
B) Not in the last 1-12 months
C) Not in the last 12-36 months

11. When a scheduled audit takes place for the likes of PSN or Cyber Essentials, how likely are you to get significant numbers of audit fails relating to the status of the IT infrastructure?

A) Never
B) Occasionally
C) Frequently
D) Always

FOI (TWBC), Tunbridge Wells Borough Council

1 Attachment

Acknowledgement

 

Thank you for your recent email which we are handling in accordance with
the Freedom of Information Act 2000/Environmental Information Regulations
2004. We are currently experiencing a high volume of requests and may not
be able to respond within our usual timescale .  We thank you for your
patience.

 

If you have any further queries regarding our Freedom of Information/
Environmental Information Regulations procedures please contact the team
by emailing [1][Tunbridge Wells Borough Council request email].

 

This is an automated response.

 

Yours sincerely

 

FOI Team

 

T: 01892 550772

E: [2][Tunbridge Wells Borough Council request email]

01892 550772

Town Hall, Royal Tunbridge Wells, Kent, TN1 1RS

[3]www.tunbridgewells.gov.uk         

 

 

 

This e-mail is confidential and intended solely for the use of the individual to whom it is addressed. Any views or opinions presented are solely those of the author and do not necessarily represent those of Tunbridge Wells Borough Council. If you are not the intended recipient, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing or copying of this e-mail is strictly prohibited.

If you have received this e-mail in error please notify Tunbridge Wells Borough Council on telephone +44 (0)1892 526121 or e-mail to [email address].

References

Visible links
1. mailto:[Tunbridge Wells Borough Council request email]
2. mailto:[Tunbridge Wells Borough Council request email]
3. http://www.tunbridgewells.gov.uk/

FOI (TWBC), Tunbridge Wells Borough Council

1 Attachment

Dear Gloria Zimba

Re: FOI F10464

Thank you for your Freedom of Information request.
Please find attached the response to your recent request. The information has been provided by our ICT Team.

I hope this information is helpful and if there is anything further, I can help with please contact me on 01892 554077 or via email to [Tunbridge Wells Borough Council request email]
If you are dissatisfied with the information provided or the way in which we have dealt with your request, you can request a review. Please write to Mid-Kent Legal Services, Town Hall, Royal Tunbridge Wells, Kent, TN1 1RS or via e-mail to [email address] requesting a review of the decision.

We will aim to deal with your request within 20 working days. If you remain dissatisfied following our review, you can then appeal to the Information Commissioner.

Yours sincerely

FOI Team

T: 01892 554077
E: [Tunbridge Wells Borough Council request email]
Town Hall, Royal Tunbridge Wells, Kent, TN1 1RS
www.tunbridgewells.gov.uk

This e-mail is confidential and intended solely for the use of the individual to whom it is addressed. Any views or opinions presented are solely those of the author and do not necessarily represent those of Tunbridge Wells Borough Council. If you are not the intended recipient, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing or copying of this e-mail is strictly prohibited.

If you have received this e-mail in error please notify Tunbridge Wells Borough Council on telephone +44 (0)1892 526121 or e-mail to [email address].